Autodoc Reviews
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Abs sensor
Seeing all the negative comments about this company I was understandable nervous about using them.
I needed a part for a Japanese car built in a factory in India and couldn't find one anywhere in the UK so I had to take a chance.
I'm happy to say I was pleasantly surprised, delivery took about 5 days (which I thought was acceptable from Germany to the UK), the part was from an EU manufacturer (Holland) not some cheap copy part.
It fitted, it worked, what more could anyone ask.
Thanks AutodocOrdered parts from them on 3rd January 2021. (Using my girlfriends account this time, and for the first time, as where we were at the time I couldn't use mine. Didn't have phone to hand)They used GLS as their courier and from the 6th of January their tracking site has not been updated since the 6th Jan. Ive been using these for years with no problem. I will not use again after this. Caused me to be without my car for 2 weeks! Im partially disabled at the moment through injury, and need my car on the road to get to shops. I cannot walk far, and live on my own. Autodoc just told me to just wait for it. For how long???? We shall see what happens when i cancel the order and ask for a refund so I can get my O2 sensors here in UK. So Miffed about this. Why use GLS? They will only ruin a good company. Hope they see this.
Dear Kraig,
Thanks for the review. We are very sorry that the delivery did not meet your expectations. Unfortunately, there have been issues related to the government bans due to Brexit and the pandemic. This affected delivery. Fortunately, the situation is settled and we are returning to the original regime. Please provide your order details at help@autodoc.co.uk and we will definitely provide you with a convenient solution.
Best regards,
Autodoc team
AOrdered a wing mirror for my car on the 27/01/2021
The only update I got was on the 30/01/2021 from GLS delivery saying it was still in transit and after speaking to autodoc 4 days in a row I get the same response that they send a email to GLS and find the solution and after finding out GLS should reply in 1-2 days so noone is giving me any update whatsoever I find this all disgusting as despite the new Brexit rules etc I am still in limbo and out of pocket and autodoc are still saying they are going to make me wait on a refund to hear from GLS about my order being lost this is totally unacceptable and extremely unprofessional I will not be using them again and they have no interest in updating me regarding my part nor the refundWas going to order some new Brembo brakes for my F31 Bimmer 330d from AUTODOC until I read the reviews. I will be using Euro Car Parts instead.
Brake discs and pads
I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you can see a very big difference. To avoid any mistakes, I always check my orders according VIN number with their support team, and till this time nothing wrong heppened. I will recommend it to all my friends.
They have sent me the wrong item which they are refusing return
They have sent me the wrong item which they accepted liability for the incorrect part. However, they are refusing the return as they want me to pay for the postage. They should be the one compensating for the postage for their wrongdoing.
Totally unacceptable.
You cannot speak to them over the phone either. They respond very late via e-mail.Dear Waqar!
Thank you for your feedback. We are sorry that you've got a such experience with your purchase. However we confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts.
As well we do not refuse the returning, you had a right to return the spare part within 14 days at your expense.
Best regards,
Autodoc TeamAService parts
I've bought a few service parts for my vehicle. It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much cheaper then from other shops. Delivery was quick enough, 5 days only, considering that the company based in Germany. All spare parts fitted perfectly. Thanks
Dear Bethany Black,
Thank you so much for your pleasant feedback. We are glad that you are satisfied with our service and our products. Always glad to be of service to you.
Best regards,
Autodoc teamAWindshield wipers
Do not order thinking that the parts you will get from the licence plate search; which show nice and green as compatible will be compatible...
They refer you to the tiny text on the bottom of that page after all the nice green "this part fits your car - go and order" message!!!
It says you need to find out the original part OEM number... the WHAT???
After all the green? "****** ******" comes to mind :)
Also watch out because the site is translated... so its not necessarily in your country... The returns would have to be sent, in my case to Germany at MY expence even though it is 100% the website design and communication that is the problem.
Also the website i ordered from was Autodoc.co.no
The chat message transcript email came from autodeler.co.no and i replied and NO answer... I replied within the 14 day return period...
Anyway you get the idea...
Do not use this or similar sites...
Go to your local shop and get the product! You wont regret it...
Now im going to post this in 7 other review sites and social media... Lets help others not suffer and waste their time and money on these crooks!Engine oil filtres
I am very disappointed with the company ... because I received cheaper products than the ones I ordered. And the biggest shock was that ... allows itself to make changes in the order made by me, and this is not the first time when something like this happens.
I recommend to everyone who uses ... to take a photo of the order you made so that you can prove that ... MODIFIED your order without your consent.9 items of Citroen C3 Parts
Ordered 9 items, all quoted as ex-stock, its 5-days now and tracking shows they have not even left their warehouse and I have no idea when I might get the parts. It is also very difficult to chase your order, no clear and obvious link to find out what is happening, right down the bottom of the web page, is the "Contact Us", but they have not replied anyway, clearly a big mistake giving them a try.
AutoDoc have replied on Trustpilot, so I hope people take note if they need parts quickly, their BEST order to delivery time is 5 to 8 working days, so delivery is a minimum of 1 week after placing your order, but more likely two weeks if you take EVRI into consideration.
Update: 27th July Its now 1 week with no movement on the tracking for Consignment H0232A0006507227 just sits on tracking with "We're Expecting it" 07:39am - Fri 21 July. It is now 27th July, 7-days with no change in status. AUTODOC claim its shipped, EVRI say they have not been given it yet as it is not ready to ship.Parts
I have used Autodoc for years now. They are particularly good if you own a German car as they are based in Germany, so have a wide choice of aftermarket manufacturers who offer OE equivalent parts. They are massively cheaper than going to a dealer here in the UK, almost 50% cheaper in a lot of cases. The only caveat is they take a long time for deliveries. Expect at least a week minimum for anything you order from them as it has to go through customs before reaching the UK. Also double and triple check the part numbers before you order as their website doesn`t always get it right.
2012 heater blower fan
First time I used autodoc. realised that they had charged me vat. didnt realise that the company was registered with the UK VAT OFFICE this is great. This enables me to buy parts cheap abroad and not be subject to any further border charges that are now being implemented since Brexit. The only problem is they supplied the part which fits a left hand drive. We adapted and got round the issue. But it took 1hr to fit instead of 10 minutes. Please remember
Autodoc we drive L/H drive vehicles. You had the registration number you have no excuse.MK2 Focus ST front wishbones
My first and definitely not my last time buying from Autodoc.
Excellent choice of parts. Exactly as described and the parts arrived within a week nicely professionally packed.
The help videos came in very handy.
I purchased from the higher end of the price bracket but was still £300 cheaper than Ford wanted.
The quality is as good if not better than Ford's original parts.
Would strongly recommend.
Also if you use the app to buy you will find an even better price.Fuel sender unit
Ordered a fuel sender unit with built in pump for a vw golf,
Great price and service,
Waited a while for it, after 3 weeks of waiting I enquired and reply from autodoc was fast,
They explained due to covid disruptions my part was held at customs,
I could see this on the track my part GLS sight,
Part came after another week and I was happy with it,
Thanks autodoc
3 stars for delivery but that wasn't autodocs fault.STAY CLEAR” FROM AUTODOC” NOT A DECENT COMPANY.” BOUGHT 2 PARTS FROM THEM LAST DECEMBER 2020” NO PARTS AND NO REFUND AT ALL.” THAT’S CLEARLY A MONKEY BUSINESS!!!”
PS
JUST A GENTLE REMINDER” FROM ME” AT LEAST!” YOU ARE AWARE IN WHAT THEY CAN DO FROM THEIR CUSTOMERS”
BEST REGARDS,
FrederickBrake caliper Mtg
I woul never use this company ever again. After requesting refund due to incorrect part twice! They then and only then request tracking number! Which is not mentioneda ta ll. Then they deny recieving the 1st part even though customer service ackowleged receipt! I am still waiting refund on 1 item after 9 weeks.. Totall ... Wrong parts and difficult to return
car parts
I had 2 years of good service with most items being delivered by DHL, as advertised on their website... until this month when they decided to use Evri and everything went sour.
Autodoc split the order in two packages sent at the same time with different tracking numbers. The delivery address is a hotel that is open 24/7.
The first package was received on saturday with no issues, but with the second (and much heavier) one Evri failed to deliver 3 times in a row claiming that either i wasn't in, no safe place to leave the pack and that the business was closed. All lies. Evri has an awful support service and you cant speak to a person, just a chatbot.
I asked Autodoc to step in for support but they have been very unhelpful and simply repeat the information given by the Evri tracking info. They won't allow me to cancel the order at this stage, but they want me to reject the package... but it never gets delivered in first place!
These are urgent parts that I need and now I have to scramble to find replacements at last minute and at a much higher cost.
I have started a dispute on paypal to stop further payments and will never use autodoc ever again.Car Part Received Damaged
Avoid this so called supplier like the plague.
Autodoc delivered an engine gasket folded in half which had split rendering unusable. Contacted Autodoc for resolution but got fobbed off with a rediculous time wasting runaround.Shop elsewhere
Autodoc's customer service is tedious and infuriating. It took MONTHS to sort out my return of a defective item. You can expect a lot of waiting for updates and repeating information you’ve already given, whilst being left out-of-pocket the entire time. I don’t recommend purchasing their £3.95 ‘Safe Order’, especially since most other stores offer that as standard policy. It’s completely useless, non-refundable and doesn’t guarantee better service times.
Despite mailing back the defective item for a refund, Autodoc spent weeks denying they’d received it. I strongly advise documenting everything, from tracked postage to taking photos of the parcel, shipping label and proof of postage. In the end, I only got my money back by filing a chargeback with mountains of evidence to support me.
It is not clear enough that Autodoc are based in Germany, especially since most of their websites use .co.uk domains. These sites include 123spareparts.co.uk, autopartspro.co.uk, bestpartstore.co.uk, buycarparts.co.uk, euspares.co.uk, onlinecarparts.co.uk. This review applies to all these sites, seeing as they’re the same company under different names.
In many aspects, it may seem like Autodoc has great prices but customers tend to be left worse off when things go awry. The time, hassle and stress is not worth the amount of money you think you’ll save.Ignore the 'Yes' in the rating sidebar. I absolutely WOULD NOT buy here again, and I don't recommend this business to anyone.
ALFA ROMEO PARTS
Firstly I should state we are a commercial workshop, as such we deal with many suppliers, but this is a one off supplier for us. The parts prices may well be fair, the delivery service is once you understand it comes from Germany, a reasonable time (in our case 9 clear working days), however, one part was wrong, the next part had items missing from it, these had fallen out from the packaging before being shipped. We politely pointed this out to them, they came back with needing pictures, which we gladly sent, that then got a reply that said they wanted pictures of the missing parts......not sure how you send someone pictures of missing parts. Now as a commercial garage we have to dispose of all the packaging otherwise we would be drowning in it, next they want pictures of the box it arrived in, so we sent this as well, and this is despite the fact that we had sent pictures of the packaging the part arrived in which shows that the part itself will obviously puncture the bag, hence why the other parts that SHOULD be inside had fallen out. None of this was enough for them. The one part that was wrong was a serpentine drive belt, we decided we could not be asked to send it back to get a refund, so we just said to forget that part, we will get it from one of our other local suppliers, so all we were asking for was the missing parts. So perhaps they may be a good price, but when things go wrong (and they do) when the supplier cannot be asked to do the correct thing, what is the point in dealing with them. We tried them and we learnt that they just are not that good when its not going well. If you cannot accept as a supplier that some things do go wrong, just do not make it your customers problem and put so many obstacles in their way so you as the supplier have to do nothing about it. Sorry AUTODOC, not a good service at all.
Clutch kit and flywheel
Two separate orders. The SACHS (German manufacture)parts are not compatible for Ford and the clutch is not matching the flywheel.When i asked for return they mislead me to send them pictures and WIN number just to stall the return. And more pictures and videos. Then they accused me of mixing the parts together and traces of installing. The box was patched with clear tape on delivery. The app is not working when you try to return. They are not complying with return policy I’ve been defrauded of 380£. Avoid!!!
Cable for Manual Transmission 3150217
I
Got intouch with Autodoc after purchasing the above item. I was originally told i could return FOC as the insurance taken out. I have been intouch since the 25/09/2021. having sent all paperwork. by return email. also having sent a request for what further information is required. I still keep getting reminders both email and automated phone call. Service is atrocious.Two Hilux Headlights
When purchased the app clearly stated that the headlights purchased would fit my truck which they don’t.
Trw front discs and pads
I ordered these without realising that they ship from Germany. Shocked when they arrived within a week. Decent branded parts at about £40 less than euro car parts own branded eicher pads and discs. More than happy with my purchase
Dear customer,
Thank you for sharing your experience.
We are glad that you are satisfied with your purchase and we thank you for loyalty.
We will be happy to see you among our clients again!
Best regards,
Autodoc team