Are you are looking for easy, low-cost car hire? Easirent is a company that has positioned itself towards people with exactly those needs. The business has asserted itself as the most affordable car hire company in the industry, without sacrificing any of the expected services of renting a car, but we want to know what their customers think of them. Read the reviews below before renting a car, or let us know if you have had an experience with them you feel others should know about.
Easirent is a car and van hire company for the UK and Ireland and renting from most airports. It was founded in Wigan in 1999, and are now headquartered in Liverpool, with 27 rental branches across the UK and Ireland, and employs around 200 people. Though the business was originally focused on commercial vehicles, they changed their focus to retail car rental during the 2008 recession, with a particular focus on UK airports. Their website advertised the fact that they operate in UK airports that accumulatively account for over 90% of UK air passengers.
See the Easirent advertisement on what they see as “the easier way to hire” – Does your experience reflect this?
Services by Easirent
Easirent offer a selection of cars and van hire from their 33 hire locations around the UK and Ireland, and pride themselves on supplying quality, brand new cars in their fleet of 2500 cars, or at least less than 9 months old. A major reason the business provides for customers to choose Easirent over their competition is their Price Match Guarantee, meaning their prices are the lowest in the industry. This cost includes free shuttle buses to and from airports and other transport ports, 24/7 breakdown assistance, unlimited mileage for cars, collision damage waiver, and fire & theft and third party insurance, though these last three have terms. The selection of vehicles is meant to cater to all customers, from small cars, luxury cars or 7 ton box tail-lift tricks, and there is also a link to their partner campervan and motor home hire company on the site.
They have also recently set up call centres, in Leeds and the USA, handling enquiries about future bookings. They hope to open a call centre in Australia as soon as possible, as well as increase their fleet size to 3000.
Complaints, Compliments and Tips for Easirent
Have you hired a car or van from Easirent before? How well do you feel they lived up their expectations of ease and affordability? Were there any unforeseen costs they are unlikely to tell prospective customers? Why not leave a review for future customers with your experience, positive or negative, so that they can get a feel for the company and Easirent can hear from their customers.
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I have noticed many times as I am a regular (almost) customer of "Easirent" provided cars are really very good comparatively..But rates are not so cheaper as they claims .. Because if you are paying 10 pounds, 11 or 12 pounds equally affordable. May be due to shortest routes I couldn't avail it..But service size Easirent is good.
Please do not rent from these people. I really had a very bad experience from them. The office was closed when I went to collect the van and did not find anyone on site even though it was in the afternoon during opening times. They told me that they were going to bring the van and was 5 minutes away. They came back after 22 minutes. I drove the van and as soon as I got home, I saw that one of the tyre was flat (not completely). I called to report that and was told it must have been done by me. I am absolutely sure that the van was given to me in that condition. I would have never taken the risk to drive a flat tyre from Heathrow to Central London. I straight away checked the condition report and saw a mark on that same tyre.
They provided the contact of their insurance provider which I rang but was told that they are not their insurer anymore. I rang the company back and they arranged for another company. The recovery guy investigated the tyre once removed and could not find any puncture or visible damage on it which I reported that to them. I returned the van and a few days later, saw a charge of £425 (£200 tyre damage + £75 admin fee +£150 recovery) from my account. I was told that it was related to the tyre.
I opened a case mentioning the condition report and got a reply after 6 weeks. I was told it must be the Rims or Alloys. I checked the picture of the tyre and could not see any damage on both the rim and alloy and reverted back to them with findings and pictures. They took 2 more months to give me a final decision; saying that they perform all checks before giving out vehicles to customers. There was 2 damages on the passenger side (1 under the fuel tank and the other one on that tyre). The marks are on the condition report for a reason; you cannot mention that the mark is for the alloy or rim when both of these do not have any damage on the pictures.
This company do not have any accountability and are quite dangerous and reckless; putting at risk their customer's lives. The van was given to me in a rush and I did not verify anything prior to driving it.