Spotlight: What are our customers saying?
Do not trust Ezybook or any of the companies they use. The drivers are totally unreliable and will leave you stranded for hours in a busy airport in the middle of the night. They don't care, treat ...Read on
Don’t trust this company at all !!!! Go for expensive more trustable and professional companies never again gov.uk have to investigate them because they are taking peoples cars and drive as their p...Read on
Booked a car collection service through Ezybook who recommended I used Rainbow Parking Meet and Greet operated by Golden Parking Ltd. To be brief, Rainbow didn't bother to pick up my car at Hea...Read on
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Meet and Greet at T5 Heathrow
Do not trust Ezybook or any of the companies they use. The drivers are totally unreliable and will leave you stranded for hours in a busy airport in the middle of the night. They don't care, treat the whole thing as a joke and are typical of the decline in standards across the UK. You gave been warned.
Worse parking service in United Kingdom
Don’t trust this company at all !!!! Go for expensive more trustable and professional companies never again gov.uk have to investigate them because they are taking peoples cars and drive as their personal vehicle my story was 17th of April they pick up my vehicle 14:33 which I already told them I’m going to be arrived 14:00 because off late pick up I paid £8.50 in Heathrow Terminal 5 and when I come back from holiday 22th of April i wait them 1 hour out side of pick up point and they didn’t come to pick me up cause they said that was a issue with my vehicle and I told them to take me to my vehicle they come after 1hour 20 mins for me to bring me to my vehicle and I notice there wasn’t any Issues with my vehicle they was just lying to me any way I took my vehicle and go my home and I received penalty charge notice from Heathrow Terminal 5 drop off point 17th of April 14:51 which was right after they pick up my vehicle they drove to drop off area and pick up some one else in to my vehicle and was driving while he speaking with cell phone on his hand I try to contact them true their provided number or provided email u cannot access or leave voice mail cos their mail boxes full as well so highly warning ⚠️ Do not trust this people and don’t give them your car I paid my pcn charge aswell and I’ll go to court agains them to lose their business
Booked a car collection service through Ezybook who recommended I used Rainbow Parking Meet and Greet operated by Golden Parking Ltd.
To be brief, Rainbow didn't bother to pick up my car at Heathrow despite numerous telephone calls from me and promises by them that they were 5 minutes away. I had no choice but to use an alternative provider so I wouldn't miss my flight.
Have sent emails to Ezybook requesting a refund and they just passed my email to Rainbow who obviously haven't bothered to reply.
Under the terms and conditions of Ezybook, I'm entitled to a refund of the sum paid to Rainbow, yet they haven't taken ownership of this issue and I'm still waiting for a refund from them.
Now liaising with trading standards as this company is awful and should be renamed 'Ezy-money'.
I would touch this company with a bargepole, unless you purposefully want to ruin your holiday and lose your money in the process.
meet and greet car park
our car wasn't collect as per booking. I have called 81 times between 09.50 and 11.00 on Tues, 22/03, following instructions on the confirmation, and no one answered the call. I have received one call back and the person from Park Time I have spoken said he is only answering call for his boss and there is nothing he can do. By that time, I was already at check in.
I have also called 03333448483 to ask for help but automated voicemail said to leave message but it was full. I couldn't get in touch with anyone and had to arrange alternative car park which has cost me £150
Airport Parking from Ezybook Ltd
Ive only just somewhat recovered from the incident last Saturday at Heathrow Car Park T5 to be able to write this review- but wanted to pass on my experience to others to say Please please please be aware of Ezybook Ltd (the agent) and Enigma Parking (the parking company)
Basically - please do book this company, if you want to risk the following - which unfortunately happened to me last Saturday:
- car left unattended on pick up with doors unlocked and keys on the sun visor
- Petrol cap door ajar
- A drop from 120 miles to 60 miles of fuel
- A very strong smell of a burnt out clutch
- Car un- drivable with approx £2000 of damage (suspected clutch, dual mass flywheel and automatic brake issue- poss more- awaiting full diagnostic from the garage)
- verbal abuse when calling said companies with eventually, calls not being answered
- An unexpected car park over due payment due to the car being dropped off early
- 14 hour sleepover alone as a single woman in an empty terminal 5 car park awaiting the RAC and then the tow truck- dealing with coming to terms with being a victim of crime
- 2 hours sleep in 36 hours- following an early start and a long journey home from abroad, waiting for the RAC mechanic and breakdown truck
- Having to file a crime report to the police
- Not feeling like you’ve been on holiday
If youre happy for the above to potentially happen- then please go ahead and book. Please, please, please learn from my experience of having my car absolutely trashed by this company whilst in their ‘care’.
As well as having reported the matter to the Met Police, Im contacting Trading Standards, Companies House, getting legal advice and pursuing the matter with small claims court. The company have been contacted and are aware.
Meet & Greet
DO NOT USE, the rudest most unprofessional company pay a little more, they threatened top leave my car for 2 weeks in short stay, arrive late to collect have a massive attitude, they can charge you £30 for being late but expect you to wait, when I arrive they took 1 hour to return my car , RUBBISH save your money pay a little more, hope they are removed from all websites
Meet and Greet, Criminal damage to my premium car!
ZENITH AIRPORT PARKING CAUSED SERIOUS DAMAGE TO MY CAR, Ezybook. subcontracted Zenith
This is CRIMINAL / they damaged my car and are trying to get away with it
This is CRIMINAL. I booked through Ezybook parking and they subcontracted ZENITH AIRPORT PARKING. They took my car on 22 December 2021 and they caused serious damage to my front wing (O/S) and scratches to the front wing (N/S). Please see the photos. The driver who picked up the car was barely 20, and he drove my premium car (BMW). I have reported damage when the car was delivered on 6 January 2022. I have provided all the information with photos. They are still refusing to pay asking that I should have the photo of the car when I handed it over in Heathrow. The tires show that the car has been driven in fields. I have now involved an insurance company and will take the Zenith Airport Parking to the court. The Zenith Airport Parking are trying to use any ... trick to not pay for criminal damage to my property, my vehicle.
You should never use this company as they would damage your car
If I could give this service a zero I would. DO NOT BOOK YOUR CAR FROM THIS PLACE. Absolute scammers not only do they not kno what customer service is but they think it's ok to steal parts of ur car and when questioned they have no knowledge of it. My husband and I went away on a emergency basis and had no other choice to book here. We arrived to a back street where they told us to take ourselves to the airport and they would drive our car back to a secure place. We didn't get any paperwork just a dodgy guy. We were concerned at this point but it was too late to cancel. We arrived back and called the company and they kept telling us 10 mins they would be here. we waited 4 hours for our car and when we got handed the keys the guy ran off. We instantly knew something was wrong as the engine light came on. They had stolen our catalytic and when questioned they had no knowledge. 12 hours later we were still stuck in Heathrow airport waiting for AA service. Unnescary headache. Pay a little extra for the service. AVOID AT ALL COST.
meet and greet service
1/ on arriving to the airport, he asked me to drop it to the carpark as he did not have a person at the airport, then he drove me to the airport.
2/ despite booking this 2 weeks in advance, I was told when I arrived as it was 3 am I will have to pay extra £40 in cash that he took without giving me a receipt.
3/ on return, I had to wait over an hour for the car. I got an apology but also an admission that they over booked. when called several times, they were dishonest, from traffic problems to delayed getting the car, when simply they over booked.
4/ my car was not clean, but obviosly it was parked under a tree, with leaves in the engine bay and in every orifice the car has.
4/ the worst thing, all the radio channels were changed to indian music and saved on that in a way , I had to read the manual to change it over. so for a 10min drive, I think my car was sat in and used a lot more than that.
dangerous service, I will never use them again. even trying to leave a feedback on their website is disabled , yet you can leave one from an email they send, to ensure they can delete it or manipulate it.