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    Reviews Ezybook

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    Ezybook Training - Module 1 - Overview

    Ezybook
    Reviews, complaints and customer experiences (2)

    5.6
    0% Would buy here again!
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    9
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    2
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    9
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    2

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    Parking at Gatwick

    DO NOT USE. UNRESOLVED THEFT FROM CAR.

    Ezybook.co.uk act as an agent and they clearly do not vet the services they promote. I parked my car in November 2020 for an urgent family related trip abroad, in the pre Christmas COVID lockdown which came into effect while we were away. The company offered and chosen from the ezybook.co.uk site was Park & Fly Gatwick (company registration number 12632724). When the car came back the driver got out of the car and approached me with no mask meaning I had to keep my distance. I had to sign for the car to get rid of him, and he hurried away. I first wiped down the car to clean it and noticed fast food debris from the driver on my seat. I called to complain and was told to phone the Park & Fly Gatwick office. I did. They apologise but the cost to clean the car has not been reimbursed (fat stains on the seat, salt, half a chip). I went straight home and isolated meaning the car stayed on my drive. During that period I noticed the spare wheel and locking wheel nut had been stolen. I reported it to the Police who were great. They interviewed the owners who then offered my £100 to make it go away. My loss is way more than that so I refused (£25 clean, £150 wheel replacement, min £75 for new locking wheel nuts and exchange). Park & Fly Gatwick said they'd wait for the Police report. The Police reported concluded no evidence, but stated that the car park being used had NO CCTV COVERING IT, despite it being part of their advertising. Park & Fly Gatwick stopped responding, and ezybook.co.uk have washed their hands of it.

    When I called to complain, Ezybook.co.uk gave me a false name on the phone. They sent me terms and conditions for a company called MOBIT AIRPORT PARKING. MOBIT is a defunct company dissolved in 2017. Ezybook are owned by Smart Travel Deals Ltd., registered company number 11364111.

    Essentially, both Ezybook and Park and Fly Gatwick have refused to address it and both companies advertised "secure parking" and/ or used a CCTV icon to indicate CCTV covered parking. It was not. I am in the process of taking this through a legal claim as on principle this should not stand. It's false advertising, dishonest and I've been misled.

    By: Doug Stephens25-01-2021
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    5
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    parking at heathrow 21/12/2019-4/01/2020

    DONT BOOK WITH EZYBOOK at Heathrow airport .Disgusting service .Rang to advise of time we would arrive at the airport but we were left waiting at the airport for 30 mins for driver to meet us and take car.On return we rang after clearing baggage reclaim and was told we would have to wait between 1 AND 1-1/2 hours . Rang the number given 7 times each time given a different excuse why our car was not at airport . Car eventually arrived 2 1/2 hours after first phone call.Also 3 other familes were waiting with the same problem UNABLE TO GET THERE CARS FROM THIS COMPANY AND GIVEN MANY EXCUSESS. IF YOU BOOK WITH THIS COMPANY YOU WILL HAVE A LONG WAIT FOR THE RETURN OF YOUR CAR.!!!!!!!!!!!!

    By: dereck lock05-01-2020
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    Would buy here again
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    FAQ

    Is Ezybook a trustworthy company?

    There are currently 2 customer review posted about Ezybook. On average, they received a star-grading of 5.6/10, with 0% of the reviewers indicating that they would buy from the brand again.

    What services or products do Ezybook offer?

    Ezybook is mainly active in the Car Services category, more specifically with Airport parking and transfer.

    I have read all the reviews. What now?

    Did you get a positive impression from the reviews? If so, then you can place your order on the Ezybook website with confidence. If not you can find many other brands to read about on our website!