Fitness Superstore Reviews
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Elliptical
extremely disappointing experience! They basically punish you if you make the mistake to buy from them and want to return their products. They will make you pay the return on your own, which will cost you a lot of money (imagine returning back a very heavy elliptical). I sent my package with all the items sealed inside, and they told me I have to pay for the ripped box it was wrapped in! Apparently replacing a box is too expensive for them and they also charge for potential missing items (they're too busy to inspect the packages).
Appalling treatment from customer services- Avoid at all costs if you don't want to waste your money.Bowflex mini multi gym
I have never had such bad service and communication from a company before. We ordered some nice new gym equipment and paid for the premium installation to save us the stress of installing it ourselves.
Since placing the order we have just been messed around and let down, time after time.
The communication shown by this company is simply awful, you get promised things are being done or they will ring you back and never hear anything.
Stay well away from this company.NordicTrack-E8.2 Elliptical
Never purchase stuff here or you will fix stuff yourself that you did not break.
This is for Fitness Superstore and Nordictrack. I tried to get help with the elliptical trainer I purchased through Fitness. It is Nordictrack-E8.2. It was making a huge metallic squeal that I recorded and sent to them and the tension on level 1 was so high I could not stay on the machine for more than a minute. They basically accused me of not lubing the product which I had! I used an entire packet of grease the day we put it together. Icon UK costumer service wanted me to basically fix it myself. Said I needed to take the side panel off and loosen the belt, said it was part of maintenance. I'm like, on a new machine? Maintenance? You mean you want me to fix it myself after accusing me of not greasing it? Below is the last reply I sent to ICON (note, I have all these emails to prove what I am saying and the video I took.)
Email: "Bad review coming your way. It took me 3 tries to get that bolt loosened on 3 different days so that I could reduce the tension. So is this a joke your manufactures play on your buyers? I have figured out why the squealing is happening, by myself, just like you wanted. The bolt on the left of the wheel continues to self tighten. I keep loosening it and it keeps tightening. IT IS NOT A ... PROBLEM! The machine is LEVEL. I checked with an actual level. So the right side loosens and the left side tightens and I am continuously at the wheel either loosening or tightening. This thing is an absolute piece of junk.11674503 Powertec Gym bench and attachments
Wouldn't accept return to store due to covid although one of the products is faulty and agreed was faulty... expect me to pay 200 pounds+ to ship back to their warehouse out of my own pocket.
Managers wouldn't get back to me, just sent me their covid terms and conditions which are not clearly displayed upon purchasing. Their stores are open and could accept the package however they will not.
Was multiple time returning customers will not be using again, will be going elsewhere. Shameful serviceNordictrack Treadmill
Ordered a Nordictrack treadmill from this company in March. Delivery was pretty quick but the unit was faulty - the belt didn’t line up.
We tried to contact Fitness Superstore straight away (within the 14 day return window) but emails were unanswered and the phones just ring out.
After going through Facebook messenger someone finally got back to us and referred it to Icon (Nordictrack manufacturer). We had the runaround from them for weeks with no further contact from fitness superstore and eventually Icon agreed to fetch the treadmill in the middle of May (looks like they have issues with all of their products).
We notified fitness superstore that the treadmill had been collected, only to be informed that we wouldn’t get a refund until they got their credit note from Icon, even though our contract was not with Icon.
Luckily we had started the process in March of claiming the money back through the bank chargeback process as we couldn’t get through to fitness superstore. We got our money back from the bank at the end of June, otherwise I think we would still be waiting.
I will never use this company again.AD2i Schwinn assault bike
Terrible customer service after product broke after 2 months
I ordered an air bike - Schwinn AD2i From Fitness Superstore. It was delivered in late November. I was pleased with it initially but on the 8th Feb when I was riding it the pedal mechanism completely went and on closer inspection I saw that it had completely sheered off. In an email on the 8th Feb I asked if it could be collected and that I be Sent another. As I only had the bike for 2 months and for £500 I would have expected it to last a lot longer.
I then filled out a form detailing the fault and sent Photos. I said I would like replacement or repair. Since then I have been ignored. I have phoned - no one answers. I have emailed and only receive automated responses. I even tried their “live” Chat And despite sending numerous messages (all polite) no one answered. Now I appreciate that we are in an unprecedented period of Covid but that should not prevent contact by electronic means. I spent £500 on a product, it’s not working and the Company are totally ignoring me.Weight plates
Extremely poor. I have placed many orders with this company and only had one other issue previously which I put down to a one off. I placed my order (1210040192) on December 26th. it didn't arrive until 8th January (far outside there delivery timescales) and one of the items was incorrect, they sent me a cheaper product. I emailed straight away which a photo and even with a chase email I haven't had a reply. I have called twice and they don't answer the phone. From reading the reviews it seems that lots of others are having similar problems which is very telling.
Mutigym
SHAMBOLIC SERVICE see TRUSTPILOT review as cannot waste any more time on the incompetence of the manageress SALLY and the company as a whole
Smith machine
After waiting 16 days (advised next day delivery) i finally got my order, but half of the equipment missing. What i nightmare getting them to sort this, must of emailed the hole company with no help, DONT BUY FROM THIS COMPANY
Cycle BPCYSPIC14
Ordered cycle, order come quickly, had to call them the next day as faulty as noisy chain and bad vibration, after emails and a number of calls this is their final statement, as below
There will always be some vibration from this cycle as it is chain driven, much like an outdoor cycle. However, we are happy to assist you if you believe there is a fault.
Please advice which parts you believe are faulty and we will be happy to replace them for you.
What a joke faulty goods you have to fix yourself complete joke.5Kg weight plates
Bought 4x 5kg plates back in July and just after a dozen times of usage 2x plates opened at the bottom. Contacted customer services 4 times and just got ignored.
I never drop the bar to the floor. Careful usage of my equipment and still didn't last 2 months. I wonder all those good reviews? Maybe those reviews were left upon receiving the product and never after some use or all fake!? Because my review never gets approved to be shown on their website! How convenient, right?!
Just avoid. Spend a bit more and buy better quality productNordic trac treadmill
avoid at all costs. If something goes wrong with their products (and it will) they don't want to know. They will fob you off to the manufacturer who ask you to contact fitness superstore. Hundreds of pounds down the drain and a broken treadmill.
treadmill
Avoid this Company!
I purchased a treadmill a month ago. I have used it for 3 days and it stopped working. I am calling and emailing them and they just not respond to my queries. No action has been taken in one month. the clients do not deserve this treatment for any company.
hopefully everyone read this review!Spin Bike - body power
AVOID THIS STORE
I bought this bike in March and it has had an issue since I bought it. The customers service has been terrible, I will never ever buy anything from them again. I suggest you don't either.
They are refusing to speak with me on the phone about the issue, I send e-mails are generally ignored unless I chase multiple times. Their response is only to fob me off, and not acknowledge there's an issue.
They say they are busy, this is due to the large amount of faulty goods they are selling.ProForm Smart Power 10.0 Cycle
Below is a brief history of my problems since ordering the equipment from Fitness Superstore on 02 Mar. Most of the early issues were due to a company called Icon who provided the after sales support for this item.
02 Mar – Ordered the above from Fitness Superstore
13 Mar – Item delivered
13 Mar – Installed item and discovered the monitor did not work
13 Mar - Contacted Fitness Superstore Customer Services to inform of the issue
13 Mar - Product Service and Spares asked me to send pictures and a video of the issue
13 Mar - E-mailed customer services the same day with these details
13 Mar - Product Service and Spares confirmed that they had passed my details to Icon, who would contact me directly
20 Mar – Contacted Product Service and Spares to say I had no response from Icon
24 Mar – Product Service and Spares contacted Icon to request they contact me
27 Mar – Contacted Icon directly and discussed the issue and they sent out a replacement power cable, which did not fix the issue
15 Apr – Received confirmation from Icon that a replacement monitor could not be located
17 Apr – Contacted Fitness Superstore to request advice about how to proceed
21 Apr – Contacted by Manager from one of the Fitness Superstore Stores and informed that they didn’t expect to get stocks of this item until late Jun at the earliest and we discussed alternatives. He also advised me what to do with the delivered bike
22 Apr – Contacted same manager to inform him that stocks of the bike I ordered were available according to Fitness Superstore website
22 Apr – Manager e-mailed back to confirm he had added one onto my order to stop it being sent to anyone else
This manager assisted me greatly during a two week period and I was dismayed, when I found when contacting him in May, to get an automated response stating that the retail outlets had closed and he was not actively monitoring his e-mails. I felt that he was actively helping me with my issue and responded quickly to my messages.
18 May – Current bike was taken away to return to Icon
05 Jun - Received an e-mail from Fitness Superstore informing me that the replacement bike was due to be delivered on 11 Jun
10 Jun - Message received informing me that the item had been dispatched
10 Jun – Message from Panther (courier company) stating package was due to be delivered on 12 Jun
12 Jun - Message from Panther with the following “Please be advised that your order from Fitness Superstore has not arrived in to our depot in time for delivery today. We'll call you as soon as the item is received to arrange a new delivery date that is suitable for you. We apologise for any inconvenience caused”
15 Jun – Checked Panther tracking details, which stated “Item was not dispatched from Supplier”
16 Jun – Contacted Fitness Superstore by e-mail enquiring where my order was – no response
17 Jun – Contacted Fitness Superstore by e-mail enquiring where my order was – no response
23 Jun - Contacted Fitness Superstore by e-mail enquiring where my order was – no response
24 Jun - Contacted Fitness Superstore by e-mail enquiring where my order was
26 Jun – Received e-mail informing me investigation would need to take place to ascertain where the order was, including CCTV footage of the order being collected. Please be assure we will do everything we can to get this resolved as quickly as possible and our apologies for the inconvenience this has caused you.
03 Jul - Contacted Fitness Superstore by e-mail enquiring where my order was – no response
10 Jul - Contacted Fitness Superstore by e-mail enquiring where my order was – no response
During the timeline above I have also contacted and spoken to numerous Fitness Superstore staff members over the phone, but have not been given any satisfactory answers to questions. If, as stated on every call, they would pass my messages on, I have not had any contact subsequently that wasn’t initiated by myself.
The tracking status on the Panther website currently states “We are currently awaiting the details of your order from your retailer. Please check back later to see if this has been updated”.
It has been over 4 months since I ordered the exercise bike from Fitness Superstore and am still in the dark if or when a working bike will ever be delivered. I understand that some of the delay have been because of dealing with Icon for the support, eventual return of the bike and refund. However, for the last 6 weeks the delay has been exclusively Fitness Superstore’s, due to a perceived lack of expediency to either get the item delivered (or located) or explain to me what the delay is.
Customer services is virtually non-existent with this company at present. If, as mentioned in an e-mail "Please be assure we will do everything we can to get this resolved as quickly as possible" their everything is to not give me any satisfactory answers almost 6 weeks after my replacement bike was due to be delivered, then it doesn't seem that their "everythng" is anything.
If you order something from Fitness Superstore and it is the right piece of equipment that does not have any faults then I believe your experience will be a good one. If you have any issues, be prepared to wait an awfully long time to get any response or resolution to your issue.Dumbbells / Dumbbell Rack / EZ Bar / Olympic Weight Plates
AVOID. Zero communication and amateur delivery company (XDP)
I placed order 11458252 on the 5th May and it still hasn't been received. It's a "one-man" delivery that Fitness Superstore now claim to be able to deliver within 2-7 days!! The customer service is non-existent, no response to mail.
I've built a £4000 home gym since March and Fitness Superstore are the ONLY supplier to let me down. I understand that it's a difficult situation for retailers but everyone else has exceeded expectation. Worst than that is the lack of communication to resolve this issue. Really disappointed and another customer lost.
Edit. 01.06.2020. I did review on Trust Pilot first but this has been "reported by Fitness Superstore" and will almost certainly be taken down (no bad reviews allowed - explains their high average). Note they had time to report my review but not reply to my mail... go figure.
There are plenty of other retailers out there for your fitness needs. Look past the vetted reviews on Trust Pilot and FS website and have a Google... there are plenty of others like me...Kettlebells, bands and a pull up frame
I placed my order nearing the beginning of lockdown (22/03/2020). The order totalled just under £500 and I was pre-warned that it could take up to 4 weeks to deliver.
On Sunday it will be 8 weeks since I placed my order. I have still not received all items. I received notification of delivery on 01/05/20, but when checking the items noticed that 2 items were missing. Since then, it has taken a further 2 weeks for them to deliver a single item (that too with no text notification like last time. It simply arrived with no pre-warning). There is still 1 item outstanding after all this time.
The customer service has been ineffective, firstly reminding me that it is a busy time, then simply checking the courier tracker. Considering it is almost 8 weeks, I would expect some urgency behind this. In this time I’ve experienced a family bereavement, but am still having to chase up Fitness Superstore.
Friends and family have also placed orders for fitness equipment from other retailers - they’ve done so after I placed my order and still received their orders before mine.Plates dumbells kettle bells bsrbells
This is my genuine and honest experience with FT.
I ordered on the 25th march and I am currently still waiting, they emailed me numerous of times to say my items are in stock and are waiting for courier to collect it. 'Any orders made before the 30th march will take 21 working days' so I was very patient and waited until the week I was supposed to receive them. I Emailed just for an update which was 21st April as I had not got any info on delivery which was supposed to be by the 24th April.
24th came and no delivery but an email late evening to say it has been dispatched. 27th I had an email to say most of my items are at the depot just waiting for all 17 items which is strange and it will take 72 hours to be delivered. I appreciate it is unprecedented times but my opinion is if a company can not keep up with demand why not just stop taking orders like other companies. I have no trouble with other companies kn this covid even with less popular couriers. The timescale for delivery is not honest. I think 5 weeks is an unacceptable wait for such items. I think after this experience I will unlikely order from fitness superstore again. £200 minimum spend is abit high also. I am hoping my order arrives in the next couple of days like promised.
The company seems suspicious to me#100393946
I have put an order on 22 March and was expected to receive my order by 21 April. Today is 21 April, I havent heard any thing from them. I have been trying to contact them by all means (facebook, phone, email) regarding my order but they did not reply.
Funny thing is that they are still accepting new orders, while old orders have not been sorted out yet. I wil never order with them again and will recommend my friends to stay far away from this company.2 x 37.5 kg dumbbells
Still waiting for my delivery, communication with this company is dreadful. Stay clear of this company
Wish i had seen this before buying, right now no one is answering the PHONE