Are you unsure whether or not your source of gas and electricity is giving you the best deal? Are you interested in comparing your current energy plan with others but do not know how to access all this information. Energy Helpline can solve this problem for you as their website offers information about all the gas and electricity suppliers currently on the market. This allows you to check whether or not you are getting a good deal for your energy. Read on to learn more about this company, then take a look at some customer reviews to find out how other customers have benefited from their services!
About Energy Helpline
Founded in 2002, Energy Helpline is an online site that offers their customers a wide array of information regarding energy suppliers to determine where they can get the best deal.
Watch this Energy Helpline video to see an example of what kind of deals, top tips and information you could be receiving as a customer of this company!
Customer Services: What does this company have to offer?
The Energy Helpline website is divided by product into Household Energy, Business Energy and Heat Cover. In the Household Energy category, customers are asked to enter their postcode and then fill in a basic questionnaire regarding their supplier of gas & electricity, their plan or tariff, payment method and monthly gas and electricity use. Once you have completed this information you can select your interests, whether you would like to see plans from suppliers to whom Energy Helpline can help you switch or whether you want to see plans from all suppliers. Carrying out all these steps will produce an energy summary and plan with suggestions. The Business Energy category is structured in a similar way.
Within the Heat Cover category, customers are presented with the various types of insurance covers for accidents such as boiler breakdown, boiler service, central heating cover.
The Energy Helpline website also offers customers a helpline, and a link to a Money helpline site.
Customer Reviews: What do you think of this company's customer services? Share your feedback!
Have you ever been a customer of the Energy Helpline? If you have, we would love to know what you thought of your experience with them. Did you benefit from the information and advice that they offered? Was the information that you came out with worth the time you put into accessing their site or could you have found this without their help? Let us know your opinions in a customer review to help out other customers considering this service.
What do Energy Helpline customers really think of their services? Read and write customer reviews about their household and business energy savings!
Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!
Shocking telephone canvassing methods and deceitful operational practices: My elderly Father lives at home on his own but has vascular dementia and is looked after by carers throughout the day.
My Father was contacted by energyhelpline and they switched him to a new provider, anybody that speaks to my Father for more than 20 seconds would realise that he is a vulnerable person. In the last 2 years he has changed providers at least 5 times based on these nuisance callers, it is time consuming, unnecessary and highly frustrating.
I complained to Energyonline about this and after listening to the transcript they upheld my complaint, in my opinion however, it was not escalated to a high enough level to prevent it happening again. I tried to get this escalated beyond a 'customer services' operative but was met with obstructive behaviour to the point that when attempting to obtain contact details for a senior member of staff I was lied to and given fictitious first names only without a direct email address to take my complaint further.
This was only the beginning of the issue, I decided to take my complaint to 'OFGEN' the regulation authority. They claim to be 'fully accredited to the confidence code' it turns out that this is just 'spin' as they are not a member of OFGEN and judging by my upheld complaint, do not adhere to their code of conduct.
Try as I might I have been unsuccessful in escalating this complaint due to the aforementioned obstructive behaviour which means in effect they are a law unto themselves and totally unregulated, my next step is to contact Which and WatchDog, Take note Mark Todd.
There are currently 2 customer review posted about Energy Helpline. On average, they received a star-grading of 5.8/10, with 50% of the reviewers indicating that they would buy from the brand again.
What services or products do Energy Helpline offer?
Energy Helpline is mainly active in the Energy category, more specifically with Cheap energy, Gas.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Energy Helpline website with confidence. If not you can find many other brands to read about on our website!