An engineer called to look at leaky valves on bathroom rad.
Engineer said he did not have valves and will need it authorised, he also stated slight corrosion.
Company rejected claim saying sludge.
Spoke to engineer, have recording of him confirming that he did not mention sludge, also website worksheet had no mention.
Spoke to company and they said recording could be anyone, said they could confirm with engineer, they said no as they had his report.
Put in another claim as boiler would not fire up.
Claim rejected as sludge in system, I stated that this was not so, and even if there was, this would not prevent boiler start up.
I was told that I was not an engineer and that it would.
Asked to speak to supervisor, was told I could not as she was right and that the supervisor would say the same.
Still requested, but she would not pass me to her supervisor.
Called a private individual, who said that the reason for boiler failing to start was due to the gas supply being turned off and water valve also turned off. He confirmed sludge would not prevent start up.
All radiators were heating up and he said there was no sludge. However he had to drain the system to change valves. I took a video showing connection and clean flow of water
Phoned the company and asked if they could speak to engineer, they declined.
Posted my dissatisfaction on Google review, had response to contact them.
After discussing for 10m or so, was told being transferred to claims. Disconnected immediately.
Called .back after a long wait and repeating complaint, was told a claim would only be considered without paperwork. I stressed that this was done as a private job due to considerable cost.
Whilst they could not refund the costs they should allow me to cancel the contract with a full refund, as a claim had been made.
I offered tape recoding of their engineer and video recoding of system being drained, which was not acceptable.
All future claims would also be rejected, until system has been flushed at independent report. This does not need doing, and the cost of it, means better to go back to British Gas. Their service was faultless.
Anyone considering using this company, please consider carefully.