Prestige Drinks

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Prestige Drinks

0% Would buy here again

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Spotlight: What are our customers saying?

L
liz b
The bottle was delivered but it had leaked and the seal had broken - disappointing but contacted the company and truly shocked at the response. No responsibility for the damage or even an offer of...Read on
M
Mark
Bought an expensive bottle as a Christmas present for partners family. Wrapped the box, they opened it on Christmas day to find a leaking bottle, highly embarrassing as you can imagine. Customer se...Read on
M
Miss Finch
Made an order and paid extra for priority shipping, was then told they had to close for 2 weeks due to Covid which was no problem. Promised to deliver on 2 separate occasions, no follow up, no tr...Read on

All reviews (3)

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    Would buy here again
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    Tequila bottle Don Celia

    The bottle was delivered but it had leaked and the seal had broken - disappointing but contacted the company and truly shocked at the response. No responsibility for the damage or even an offer of a replacement or refund - for an owner to be so aggressive and rude was truly shocking - maybe a customer service course may help? Would never buy from here again!


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    Would buy here again
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    Bought a bottle

    Bought an expensive bottle as a Christmas present for partners family. Wrapped the box, they opened it on Christmas day to find a leaking bottle, highly embarrassing as you can imagine. Customer service was dreadful, a normal company would of at least offered a new bottle straight away... no I had to get my partners family to send a leaking bottle back, not sure what they will do with a leaking bottle (had to ask for a pre-paid stamp as they just expected my partners family to pay for this too) and only then would they send a new bottle out. Not even a gesture voucher or anything to apologise for this highly inconvenient mess up on their side.

    DO NOT USE GO ELSEWHERE - I also never write reviews but I have to as this was such a bad experience.


  • Ordering

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    Pricing

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    Would buy here again
    Overall

    personalised bottle

    Made an order and paid extra for priority shipping, was then told they had to close for 2 weeks due to Covid which was no problem.
    Promised to deliver on 2 separate occasions, no follow up, no tracking info. I had to email 3 times to be told different things. The "manager" who I spoke to was rude, spoke to me like I was stupid and insinuated I was lying when I told her the dates I was promised for delivery. She then refused to give me her surname .
    I would never shop with them again. Shame as the other lady on email was helpful and polite although gave wrong delivery dates.
    I understand it is difficult for everyone at the moment but as a paying customer I do not deserve to be spoken to in that manner, especially considering she was supposed to be a manger as well. Shocking!


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