BritainReviews

    Reviews The Skinny Caffe

    Losing weight is often more easily said than done. And if you’re a fan of coffee, you won’t like the fact that coffee is often one of the first things they tell you to stay away from. Most diets want you to replace your daily dose of black liquid with some other drink. But what if you replace your coffee with... coffee. One of the shops that offers healthy coffee is The Skinny Caffe. But will their coffee taste just as good as your regular coffee? And what kind if customer service and delivery service does this company provide for their customers? These questions can best be answered by people that have already tried the coffee of The Skinny Caffe. Their experiences and opinions can tell you everything you need to know about this drink supplier, so you can make your own informed decision about shopping at their webshop or not.

    About The Skinny Caffe

    The Skinny Caffe is a company that offers healthy drinks. Their aim is to “promote an active, healthy and balanced lifestyle”. Their products are aimed at both men and women. They want to help you to lose weight with their so called ‘secret formula. Therefore they also offer a free mini diet. In their webshop, they offer coffee like instant skinny coffee. You can choose between their one month coffe program, two month program coffee and three month coffee program. Not a fan of regular coffee? They also offer vanilla coffee and salted caramel coffee. And soon the will also offer coffee with amaretto flavour. This flavour is now available for pre-order. Besides skinny coffee, they also offer skinny tea and skinny hot chocolate. Their skinny tea comes in flavours like mintea tox, strawberry & pineapple, vanilla & cocoa etc. And they offer coffee cups with texts like “Make Coffee, Not Excuses”.


    A customer's first impression of Skinny Caffe's hot chocolate.

    Services of The Skinny Caffe

    If you order something at the website of The Skinny Caffe, the people working at their webshop will make sure that the products are safely delivered to your home. If the order is to be send within the UK, this delivery will take 1-4 days. But they also order to Europe, USA, Canada, Australia and the rest of the world. And they even offer free worldwide shipping, so having your order delivered to your house won’t cost you any extra. If you want to contact them, you can leave a message via their online form.

    Complaints, Compliments and Tips for The Skinny Caffe

    Have you already tried out the coffee, hot chocolate or tea from The Skinny Caffe? In that case, we would like to know what you think about this company. How did the ordering process go? What do their drinks taste like? Can they match the taste or the coffee or tea that you are used to? Do they really help you to lose weight? And what kind of customer service can their customer service expect if they have a complaint or problem that they want solved? Let us know all about it via a customer review.

    How do the drinks from The Skinny Caffe taste? Read customer reviews about their skinny coffee, skinny tea, skinny hot chocolate and services

    The Skinny Caffe
    Reviews, complaints and customer experiences (23)

    2,6
    9% Would buy here again!
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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

    Thermosyn Weight loss tablets

    Guys, please STOP all payments to this Company as they are a scam!
    I requested a free sample of their products and then found they were taking £15.99 every 2 weeks from my account.when I queried it, they tried sending me the same generic email responses so I stopped my card with my bank( bank advised me they are aware of this company)then requested to Gemma that she send me their Company complaints procedure, their Company reg number and a copy of the T&C's that I signed. Gemmas response every time was to write into an address and refer me to a link on the bottom of their webpage so each time I went back advising her that she was not addressing my request as I had not received a copy of their complaints procedure, not seen sight of signed T&C's and had totally ignored my request for their Company number.They have never come back to me regarding the fact I stopped payments via my bank and the reason they haven't is because its all scare tactics by them!! they cannot send bailiffs to your house because to do that they would have to take you to court and they wont take you to court because they are a scam!!! they are holding your personal details without your consent which they cant do, they are not compliant with GDPR, which they would have to be to hold your personal details(hence why they would not confirm the Company reg no) these are both BIG fines if taken to regulator and also no court in the land will take the side of a Company who cannot show signed T&C's. They MUST by law send me a copy of the T&C's that I seemingly signed to consent to me agreeing to a contract subscription...they havent sent me one because I nor any of you have signed it.DO NOT give this scammer one penny more of your money, cancel your card with your bank today!!! then please write to Watchdog asking them to investigate, the more of us who request this will help ensure that WD see how big a scam this is and investigate so the wider public do not get pulled into this scam and hopefully lead to this Company being prosecuted for fraud!!!

    By: Leesa Holloway 22-10-2019
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    Therosyn and skinny Coffee

    This company is the most awful company ever. They are bullies and threatening people and their products do not work at all. And the coffee tastes horrible. They should be shut down. They are crooks.

    By: SarahL 10-10-2019
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    Thermosyn Weight loss tablets

    Ordered a trial supply where I was to supposed to pay only the delivery charge to then find they are holding my bank details and charging me monthly for a subscription I did not sign up to!!! I have cancelled my bank card and have written to Watchdog and trading standards as this Company are a scam!!!!!!!!
    I would advise all who have been scammed to cancel card with your bank then ignore this Company as they cannot get Baliffs to chase you for a contract you have not signed up to!

    Would give them zero stars if I could

    By: Madge2197 27-09-2019
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    They lie about debt collectors

    I'm 3 nearly 4 months on after cancelling my subscription at the bank .

    No debt collectors or any emails since I blocked them.

    They are just using scare tactics.

    I've reported to trading standards along with 41 other people in my group which I set up after I was scammed .

    Bore off skinny caffe

    By: Kate 19-08-2019
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    Beautylocks

    I am leaving a honest review. I love the product it really does work but I did not read properly the terms and conditions and now it’s too late to cancel. I thought I would try ignore correspondence and it has lead to debt collection teams following me up now with extra to pay. I know so many people are in similar situation but we did approve the terms and conditions and unfortunately the subscription after that period is chargeable! I see lots of people saying they haven’t heard back yet but it’s best to resolve it rather than paying hundreds extra trying to be clever.

    By: Holly Meadows 14-07-2019
    Kirsty 15-07-2019

    It’s interesting how all your responses are copy/pasted. Looks a bit fishy to me.

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    Tablets

    Went through the same thing as everyone else with the subscription. Refused to pay it had numerous emails for over two weeks demanding money, I ignored it and I logged into my account after not hearing anything in 2 days and my subscription has been cancelled. DONT give in!

    By: Lucy 04-07-2019
    Holly Meadows 14-07-2019

    I did this trying to be clever and it’s costing me an extra £131 as I received official debt collection money. If you think silence is good news they’re adding daily interest so its cheaper to just pay

    Jmar123 29-07-2019

    If they have cancelled your subscription and nothing on there website then they cant send debt collectors. I got onto citizens advice. Filled out an ODR form and got onto trading standards and I've had no email no letters after nearly 3 months. If theyve cancelled the subscription and nothing is on their website they can not get debt collectors involved. They are a scam. The more people report it the better

    Jmar123 29-07-2019

    I also have taken screenshots of it saying on there website I have no subscriptions. And I asked for a copy of a contract which they cant provide. You haven't signed anything so they cant physically send debt collectors as it's a subscription not a contract

    sophie 12-08-2019

    having the same issue..surely they should not be allowed to trade.I am now going to finicail ombudsman .They have taken money I have not said they can take

    Cheryl Steyn 11-09-2019

    I thought I was accepting a 'free sample' but was conned into a 6 month subscription, which they absolutely refuse to cancel - like true con-artists. The actual product, Thermo Syn capsules do ABSOLUTELY NOTHING other than give you indigestion (the active ingredient does nothing but swell in your stomach). Be sure you want to waste your time and money if you sign up with these con-artists. Be warned.

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    hot chocolate

    After seeing the offer thought I would give it a 'try' before buy. Turns out I would be buying even more through subscription before I even tried it. Emails are just a threat from a bullying customer service. They are only concerned about getting your first order after that they dont care about you and whether you buy or not. Some people will feel threatened and continue to pay but they wont follow up if you dont.Found out these guys also own & run skinnyfoodco. Can be found on Instagram: skinnyfoodcowayne & skinnyfoodcojames

    By: James Whiting / Wayne Starkey 01-07-2019
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    Beauty locks hot chocolate

    Disgraceful company and they should be ashamed of themselves. Cancelled my payment via the bank and filled out an ODR form. Please also see Trustpilot reviews as there are 491 reviews, majority bad, the good ones written by companys family and friends!
    On a positive note.......errrr....no there isn't one!

    By: Jane Gandey 30-06-2019
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    Tablets

    3 weeks ago I cancelled skinny caffe taking money out of my account.

    I haven't heard a single things from bailiffs so far.

    Everyone is asking the same questions so if it helps...
    *** IF YOU HAVE BEEN CONTACTED BY BAILIFFS PLEASE WRITE IN MY COMMENTS ***


    (:

    By: Kate Griffin 26-06-2019
    Ari 02-07-2019

    Hey I’ve recieved the same email from her after blocking payments through my bank have you been contacted by bailiffs ?

    Kate Griffin 08-07-2019

    Hiya nope its been a month now still nothing . Clearly just threats !

    Kelly Shepherd 10-07-2019

    Been over a month. And still nothing.

    Holly Meadows 14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Sarah Lardner 18-07-2019

    Do not believe this Holly Meadows, another scammer working for them!! Post her rubbish on other review sites too! Obviously Gemma and Amanda are well known for there automated responses ????

    Leoni 19-07-2019

    According to company house the company has been dissolved

    Christine 20-07-2019

    I have just cancelled my payments from the bank. I have had a threatening letter from Gemma seems it’s the same as everyone else. I did have a bit of a wobble but after reading these comments I’m just going hang on and ignore anything. I’m sure they are not going to go the expense of taking all these people to court!!!

    Jmar123 29-07-2019

    Get onto trading standards they are aware of these scamming company!I've not had any emails or letters for 3 months. Its bullshit what this holly is saying. I've got onto the account and it says I have no subscriptions so I cant pay for anything. they are the ones who have cancelled it and I deleted my address on it! Also they cant provide you with a copy of a contract because we haven't signed anything. It's a subscription they can cancel it whenever this bullshit of 6 months is the most amount of crap I've ever heard! Read other reviews and I dont think anyone has had debt collectors etc. There subscription policy should not be in the ts and cs. what they are doing is false advertisement

    SarahL 10-10-2019

    I too have has these same issues. I did threaten to cancel and they sent me a threatening email so I did not cancel. I am just hoping I can cancel my subscription at the end of January which will be 6 months. I have asked for proof that I signed up to a subscription as this is something I would never do but they could not provide me with this. Periodically they send me a threatening email saying the payment has not gone though and they will take legal action. I have checked my bank account everytime they send these emails and there is money there so there is no reason why the payment would not go through. I have been well and truly scammed here and this company is despicable, total con artists. The real arse of it all is the product doesn't work and I cannot afford to keep paying for it each month. Don't know what to do now.

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    Thermosyn- ZERO STARS!

    I wont even bore you all with the long story, but like others I ordered, received then when I realized it was a contract, I asked to cancel. kept sending the orders back, kept hounding to cancel, cancelled monies with bank, now they are threatening me..?
    has anyone had genuine emails or letters from bailifts for these?
    im fighting the battle but still worries bailifts will send letters!

    companies house says they are folding? is this true?? theres no1 else on companies house that goes by skinny caffe?

    By: samantha 25-06-2019
    Holly Meadows 14-07-2019

    Having looked into it that’s a high street cafe in Coventry that closed down its not the online skinny caffe

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    Tablets

    ***** everyone whos is a victim of skinny caffe ***

    Visit companies house website and type in skinny caffe ltd

    The business is folding

    Wahoo

    By: Kate Griffin 20-06-2019
    Kirsty Jeffery 20-06-2019

    Spot if I’m just being thick, but what’s the companies house website?

    Kirsty Jeffery 20-06-2019

    Never mind, found it :)

    Jmar123 21-06-2019

    Is this true!? Yet they're still trying to get money out of everyone. I send an email to the CEO who has the skinny food company and he hasn't replied. The whole company is a shambles and needs shutting down. Trying to make money cause they aren't making any

    Andrea 21-06-2019

    Just to let u know i sent them a screenshot of the document that states its folding. They responded advising its a different company that is folding not theirs.. but now ive sent them an "automated" response stating the person you are trying to contact can no longer recieve your emails. I wonder if they will keep trying to scam me lol

    Jmar123 21-06-2019

    What's there address? Cause the address I have is in chorley ????‍♀️

    Sam 26-06-2019

    I have been signed up to 2 subscriptions when tried to cancel Gemma sends a email which has been copied and pasted. I would pay for 1 but not 2 that’s £50 a month on tablet I won’t use. I’m worried if I cancel I will get bailiffs knocking as they have threatened this with other people has anyone actually had any bailiffs letter or anything? Help

    Jmar123 26-06-2019

    I had no bailiffs or letter off any debt collectors. Fill out an ODR form type in on google. Report to trading standards and citizens advice.

    emma smith-patterson 30-06-2019

    I too signed up for a free trial of the tablets and then emailed to cancel as decided I won’t use them, I looked for the T&C when I ordered and seen nothing about a 6 month!!! Subscription. A copy and paste response with every email I’ve sent referring back to the terms. I said I will cancel at the bank and Gemma responder with other people have done this and ended up in court. Will I need to cancel my bank card in order for this payment to stop as £20 every 2 weeks is a joke, I have a stock pile of pills too!

    Jmar123 03-07-2019

    Send all the stuff they've sent out back. Get onto your bank and block payments and get the money they've taken. Report to trading standards and fill out a ODR form

    Holly Meadows 14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Andrea 15-07-2019

    Ignore this Holly Meadows girl, shes obviously in the skinny caffee team and trying to put the frightners on. I havent heard nothing from the baliffs. Also cancelled the cards, got a refund and sent items back. I was getting emails ever day but they have slowed down and havent heard from them since the 9th. I say this now and watch me get another email saying the same thing.. just dont respond or entertain them. Theyll get bored :)

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    Awful

    Received really threatening and rude emails from this company. I would avoid at all costs.

    By: Mike 20-06-2019
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    Thermo, hot choc and coffee

    Stressful dealing with ‘aftercare’ Gemma and Suzan .. threatened with bailiffs and legal action. Harassed and bombarded with emails demanding payment for a subscription I never wanted, and once I realised I have been forcibly and confusingly entered into a contract I emailed to request that it was cancelled. This was 3 days after my initial purchase- however, they only emailed me back on day 14 following my purchase to state that I would have to return the goods unopened within 14 days. What a sneaky sly move on their part!!! Joke of a company and a total joke of generic emails when attempting to deal with aftercare. I suffer greatly with anxiety and dealing with this company is genuinely affecting my mental wellbeing with their continuation of threats.
    Has anyone actually had a bailiff or been taken to court??
    I have so far reported to trading standards and the fraud team, however, due to them mentioning subscriptions in their t’s&c’s (albeit not clear and confusing that that is what you are entering into) there doesn’t seem much more I can do
    I have repeatedly asked the company how to make singular one off purchase and as of yet have still not been answered
    Following the link on a promo from bloody Katie Price has been a massive mistake !!
    Oh, and the products DO NOT work and taste awful!!! PLEASE DO NOT BUY FROM THIS COMPANY

    By: Berinice 14-06-2019
    Kate 14-06-2019

    Hi Bernice It's such a shame so many people are in the same boat. I've talked to so many people about this .. not one person has had balifs around. I followed katie price link too . Totally fuming. Look on trust pilot website there is so many skinny caffe reviews. Totally agree though do not use this company !

    Jmar123 14-06-2019

    Type in ODR on Google and fill that form in. I got onto citizens advice and I asked the skinny caffe for a copy of a contract and they cant provide me with one. I went onto my subscriptions and it says I dont have any now and I deleted my address too which I couldn't do beforehand

    Megan 18-06-2019

    I have been also scammed and forced and held into a 6 month contract after I believe I was getting a free pack. They are con artists

    Simone 20-06-2019

    I got caught, cancelled my card to stop payments. I tried log in to website it says I don't have account yet they took money so weird.!!!

    Christina Ross 20-06-2019

    I have had the same ordeal. From me thinking i was receiving a free try before you buy i have now been forced into a contract for 6 months. Nearly £100 for hot chocolate that tastes awful. I am so stressed dealing with gemma who just sends me generic messages. Its a scam. Has anyone managed to actually get out of it? Surley something needs to be done.

    Jmar123 22-06-2019

    I got onto citizens advice then trading standards and filled out the online dispute resolution form. I go on the account and it says I have no subscriptions. I've not heard anything off the company since last month. So will see what happens. If they say to me I'm in a subscription the website states different and I've got screenshots. So they can do one thinking they will get debt collectors and shit round. Funny thing is they threaten you will debt collectors yet no one has recieved a letter off one. So it's a load of crap

    Linda 26-06-2019

    Hi everyone I’ve had exxactly the same thing saying they’re going to take legal action from “Suzanne” has anyone actually had anything other then a threat??

    Jmar123 26-06-2019

    My last email saying it will go to debt collectors etc was the end of may. I've heard nothing off them and it says on the account I have no subscriptions now

    Holly Meadows 14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Andrea 15-07-2019

    Ignore this Holly girl above. Shes part of the team and putting the frightners on. No one including myself have heard anything from debt collectors. Holly.. stop messing with peoples lives ffs and leave people alone. We dont want ya fake scam of a business.????

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    ThermoSyn

    Awful service through and through. Useless product, staff and customer service. Avoid at all costs. Slimey people.

    By: Georgina 12-06-2019
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    0

    On behalf of my sister she ordered something because it was free and you only need to pay the shipment and then then she found out was money coming out of my bank she emailed them and said it was a mistake and She never sign up to Be on a scriptions she even said she struggles with reading and she’s autistic and they’re just horrible So she’s rang the bank and cancel it through then. They don’t deserve it and I would’ve said zero the stars maybe have two one but it’s because its not letting us put one but I would’ve said zero

    By: Robyn 11-06-2019
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    Tablets

    Absolute joke.

    Got tablets for 2.99 which didn't work .
    Now I'm tired into a subscription.
    Cancelled it at my bank.
    Told Gemma who went on to telling me legal action will be taken.
    For basically 60 quid. Yeah right let's wait and see what happens.
    Has anyone even been contacted by debt collectors? Kate x

    By: Kate Griffin 10-06-2019
    Sammie 13-06-2019

    I’ve had the same email hun

    Kate 13-06-2019

    Hi sammie , have you heard anything else ? X

    Jmar123 13-06-2019

    Hi Sammie, get onto trading standards and go online and type in ODR fill it out. I've just gone on the account and it says I have no further subscriptions and I've deleted my address too. So I'm guessing with me complaining 24/7 and reporting it they have cancelled it. Do the same. I messaged someone on instagram and they paid the whole subscription. I got horrible emails too but dont fall for their scam x

    Holly Meadows 14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Jmar123 29-07-2019

    Holly shut up lying! Give yourself a break and stop scamming people. You've put the same reply on every comment! Get a life and stop trying to scare people.

    Christine 31-07-2019

    Haha this is a joke, had three emails now from Suzanne almost the same as holly’s they will give up soon surely

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    THERMOSYN

    Am having all the same probs as everyone else have cancelled further payments to them at the bank. They just will not listen when you want to cancel a subscription you never even signed up to!!!! Gemma is utterly nasty and ruthless!!!! Had to give 1 star as it would not accept zero stars on form Uhgggg

    By: Donna Holder 04-06-2019
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    AWFUL

    I ordered free capsules which stated I only had to pay for delivery as a one off payment. They kept taking money out of my account and then sending me the product every week or 15 days as they say. I tried to cancel, sent back 2 of the products they sent me and still have not received a refund.

    It is a scam and unclear.

    Blocked them taking money out of my account and now they are saying that they are going to contact their legal department if I don't pay. Reported them to trading standards and going to continue to get legal advice.

    By: Georgie 31-05-2019
    Sammie 13-06-2019

    Hi, I’ve had the same thing happen can you tell me if they have had their collection team in you ? I am getting all these disgusting threatening emails too

    Tam 21-06-2019

    Have you had any legal action taken against you? This company is a joke!

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    Hair growth drink

    What can I say, there is literally NOTHING positive. The owner is an absolute scammer, she lures you on with a free product and then you unknowingly enter into a 6 month subscription! No mention of this anywhere where purchasing and ko confirmation sent or anything. You only find out once they take Money from your account next month! On top of this, the product is absolute crap and doesnt work.

    By: Anna 29-05-2019
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    Scam

    This company is a joke. You get lured into a subscription you never wanted. You then try and cancel and they say you cannot as you are signed to a subscription. You try and cancel and they say you need to order more products. You do what they ask and you still cannot answer and they treat you like you have started a new account and then email you saying you can now log into your new account. The customer service is appalling. If I could go back in time I would never have ordered one product from them. I have never had a company make me so angry and frustrated. I am normally calm by nature but the emails I have had are ridiculous. They say you can cancel after so many more orders and go back on their word.

    By: Andrea 09-04-2019
    Morgan brown 09-05-2019

    How did u get through this and end up cancelling ??

    Lesley ADSHEAD 20-05-2019

    Hi I am having the same issue, I tried to claim a free pack of the hot chocolate, and was happy to pay for the delivery of £2.99 but their ordering form is very misleading, !!! on the coffee option it gives you the choice of signing up for a subscription delivery on a regular basis or A ONE OFF PURCHASE - which I did previously, but with the hot chocolate, it didn't give you that option, it just says sign up for 20 day repeat delivery, - well to me that would mean you fill out a form and sign up, but I just went ahead and ordered my free pack and paid for the delivery, then you have to fill out your details, which I thought was just for the delivery details, but it appeared afterwards that when you fill out those details, - that in fact is you signing up for a subscription - !!! I then went into my account details, to find a regular option of deliveries for the next 6 months !! - I immediately emailed them on their online form, giving them the details, and said that it was a complete misunderstanding on my behalf, and could they arrange to cancel the subscription as I only wanted to try it first before commiting to a subscription of something I didn't know I would like - I then received a response from someone called Gemma - but all that said was see our T&C's and that I had agred to sign up for the subscription, I tried to explain to them again, and requested that they cancel it for me - sent that and got the same response email back - basically a generic response, npne of my points or questions were answered, only the same - read our T&C's - so I decided to contact my card company and inform them to not pay any further payments to them, and then went into manage my subscription button, and then went to the update details, and clicked on the qty button and altered it to 0 for all the 6 monthly dates, - not sure if it will work, but will definitely go back to my card provider and make sure they do not pay any further payments to them, I even emailed them to say cancel my free packet - but again no response back. Customer Service is HOPELESS AND NON EXISTANT - checkyour Consumer rights for distance selling Let me know if you hear anything back.

    Sarah 20-05-2019

    Hi, did your card company help you then? Im in the same situation and dont know what to do

    Sasha 27-05-2019

    Hi I’m stuck in this situation as well and did not sign up for no subscription. If I get my bank to not let the skinny caffe take anymore payments will everything be fine after that? I just don’t want to be in loads of debt cause I heard someone say they would get Bayliffs to your door if you don’t pay

    Anna 29-05-2019

    I'm in the same boat,called my bank to block them and now she is threatening bailiffs and debt collection! Obviously the most slimy and horrible customer service but has anyone taken action against skinny caffe or what happens now?

    Jmar123 01-06-2019

    Hi I've been onto citizens advice. And my bank have blocked any payments coming out. I asked to cancel my subscription. Before she sent anything out and never got a reply until around 4 days later saying that I couldn't cancel......yet I had 14 days to cancel. This Gemma still wouldn't. Get onto citizens advice they will help but apparently they can get debt collectors involved. This company just puts you into a subscription without your knowledge or say so. Needs to be shut down fast!

    Donna Holder 03-06-2019

    Somebad Customer service!!!!!

    Donna Holder 03-06-2019

    NO Stars for anything from me!!!!!

    JMar123 04-06-2019

    I have sent constand emails and been told they will take it to their legal action team. I only get emails off this gemma and im still searching for a number to ring them. How does a company not even have a phone number? Everyone report to trading standarts and fill out a ODR

    Lou 05-06-2019

    Hi, yes unfortunately I've also been scammed. I have ordered coffee regularly in the past with no problems. I tried the offer of the Thermosyn tablets and started receiving packets every 2 weeks!! I looked at my bank account and noticed they had taken payments out without my knowledge or consent. I had always paiď through PayPal and there was no record of the payments in my PayPal account only directly from my bank account. I emailed customer service and have had the same generic reply from 'Gemma' who claims that I signed up for a 6 monthly subscription and the terms were binding. I emailed back that I had certainly not signed up to any subscription and have had no reply. This has also been reported on Trust pilot by many other customers. I will now need to contact my bank to cancel any further payments and await the threatening letters!!! Please can people share their experiences and update if they have any legal advice. Thanks

    Cat Norris 06-06-2019

    I’ve had the same issue with their capsules! I had no idea about the subscription until I received a further email saying my purchase has been completed. I emailed Gemma who sent me the T&C email twice and was no help at all! After reading reviews on here I realised I wasn’t the only one. Rang my bank and they blocked all debits that will come out. I am worried she will want the money but her company is a complete scam!! DO NOT USE! I’m not happy at all with this company and will not be using it again.

    Jmar123 06-06-2019

    Hi everyone. So I've been doing some digging. Get onto citizens advice they will help you. Email this Gemma and ask for a copy of a contract give them 7days to reply. If they cant provide one citizens advice have said report to the fraud team. But I've found the company on companies house under a different companies name and found the founders and ceos online. So I've emailed one of the CEOS. Let's see if he gets back to me. If anyone wants any help. Let us know. If we haven't signed anything etc we have our rights for this to be cancelled.

    Kate Griffin 10-06-2019

    Hi I'm in the same boat got my 'free' tablets now I'm in a subscription. I rang my bank and explained they cancelled any further money coming out I emailed Gemma.. she advised me that it was a bad idea and they would get debt collectors on me. Sorry but who company would pursue me for less then 70 quid. Il just see what happens has anyone actually heard from debt collectors yet ?

    Jmar123 10-06-2019

    I've not heard anything from debt collectors but when I wanted to cancel this so called subscription after reading reviews when I got the product they said I couldn't then after 14days went by. They said I could return with the item unopened. But wouldn't tell me in the first email!? I've reported them to trading standards and sent a complaint to the ODR and I will be reporting them for fraud if I hear anything else. I've been advised to send a complaint in via post because we have our rights! I've not heard anything off this so called gemma. But I did send an email to the CEOS who now own skinny food co. But they dont try and scam you buying from there!! Its a joke.

    Kate Griffin 10-06-2019

    Shall I report them too? When did all this happen to you ? I cancelled the money coming out of my bank on Thursday last week and told Gemma what I had done today. I am pretty confident they wont legally pursue us. Canr believe how many people are in the same boat. I feel pretty stupid. Can you give me the email to the CEOS please il email them too. I've also blocked Gemma or skinny whatever it is on my emails so they cant contact me

    Dee 11-06-2019

    Hi everyone i am also in the same boat, i got the free trial tablets that only arrived 3 days ago so i havnt even tried them and now their telling me i have a subscription which i never agreed to. I have blocked my revolut card from taking payments and now their sending me thratening email on legal action and debt collectors. Has anyone ever recieved anything from debt collectors???

    Kate 11-06-2019

    Hi Dee I wouldn't even bother with the tablets they did Jack shit ! The only thing I've had since cancelling money coming out of my bank is Gemma telling me they will be taking legal so I've blocked her from my emails just waiting to see if anything happens...

    Jmar123 12-06-2019

    I've not heard anything off them. But get onto trading standards about them as they have celebrities offering free stuff on there website but doesn't say nothing about any subscription. Citizens advice have said contact the fraud team. They cant provide me with a contract copy. So they have said send a complaint letter to them via the post. I've had no letter about any debt collectors or anything. I tried to cancel on the 3rd may after reading reviews online and gemma wouldn't let me. Then she got back to me after my 14days was up saying I cant cancel etc! A load of rubbish I had my rights to cancel and got all the emails to prove it. You all need to fill out an ODR form online too. Here is the ceos email the one who owns skinny food co too jamezy-18@live.co.uk. I haven't heard anything back off him either.

    Jmar123 13-06-2019

    I've also noticed there are 2 different addresses to send stuff back etc. Just got an email about another fad and scam product with a different address!?

    Jmar123 13-06-2019

    Hi everyone. Just gone to sign in as I had to make an account for when I paid postage just for the tablets. Its saying I have no further subscriptions why dont I make one! Anyone else had this? Gonna send it to citizens advice maybe something has been done and sorted?

    Kate 13-06-2019

    I've reported them to trading standards , please anyone who is reading this do the same . I'm going to email the CEO thank you . Ive also signed in and I've got no upcoming orders so clearly my subscription is cancelled wahoo!!!

    Jmar123 13-06-2019

    Mine just says no further subscriptions and I've just deleted my home address on it. So I'm guessing with me going to trading standards and ODR they have cancelled it as I've not heard anything off them

    Alicia 18-06-2019

    I’m in the same boat as everyone signed up for the free sample and an now having these emails from Gemma saying they will get debt collectors Involved, my other half has looked into it for me and he said to go to citizens advice and fill in the ODR form, I’m still waiti for the response from them

    Alicia 27-06-2019

    Hey, I did what Jmar123 did and filled in the form at the trading standards website and sent a message to the ceo on linked in and my subscription has now been cancelled m, I’ve had nothing back to say why but would recommend anyone else in this position does the same to get yourselves out of it! DONT PAY THEM!!

    Holly Meadows 14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Jmar123 31-07-2019

    If you've had legal action who are the debt collectors for this company!? They have to send you letters out before taking you to a small claims court! When are you at the small claims court and for how much!? We didnt agree on nothing they shouldn't have hid it into their T&CS. We haven't signed a contract it's a subscription so they can cancel anytime. Theyve scammed everyone and it's not fair. They are scamming 16 years old.

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