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    Reviews The Skinny Caffe

    Losing weight is often more easily said than done. And if you’re a fan of coffee, you won’t like the fact that coffee is often one of the first things they tell you to stay away from. Most diets want you to replace your daily dose of black liquid with some other drink. But what if you replace your coffee with... coffee. One of the shops that offers healthy coffee is The Skinny Caffe. But will their coffee taste just as good as your regular coffee? And what kind if customer service and delivery service does this company provide for their customers? These questions can best be answered by people that have already tried the coffee of The Skinny Caffe. Their experiences and opinions can tell you everything you need to know about this drink supplier, so you can make your own informed decision about shopping at their webshop or not.

    About The Skinny Caffe
    The Skinny Caffe is a company that offers healthy drinks. Their aim is to “promote an active, healthy and balanced lifestyle”. Their products are aimed at both men and women. They want to help you to lose weight with their so called ‘secret formula. Therefore they also offer a free mini diet. In their webshop, they offer coffee like instant skinny coffee. You can choose between their one month coffe program, two month program coffee and  three month coffee program. Not a fan of regular coffee? They also offer vanilla coffee and salted caramel coffee. And soon the will also offer coffee with amaretto flavour. This flavour is now available for pre-order.  Besides skinny coffee, they also offer skinny tea and skinny hot chocolate. Their skinny tea comes in flavours like mintea tox, strawberry & pineapple, vanilla & cocoa etc. And they offer coffee cups with texts like “Make Coffee, Not Excuses”.


    A customer's first impression of Skinny Caffe's hot chocolate.

    Services of The Skinny Caffe
    If you order something at the website of The Skinny Caffe, the people working at their webshop will make sure that the products are safely delivered to your home. If the order is to be send within the UK, this delivery will take 1-4 days. But they also order to Europe, USA, Canada, Australia and the rest of the world. And they even offer free worldwide shipping, so having your order delivered to your house won’t cost you any extra. If you want to contact them, you can leave a message via their online form.

    Complaints, Compliments and Tips for The Skinny Caffe
    Have you already tried out the coffee, hot chocolate or tea from The Skinny Caffe? In that case, we would like to know what you think about this company. How did the ordering process go? What do their drinks taste like? Can they match the taste or the coffee or tea that you are used to? Do they really help you to lose weight? And what kind of customer service can their customer service expect if they have a complaint or problem that they want solved? Let us know all about it via a customer review.

    How do the drinks from The Skinny Caffe taste? Read customer reviews about their skinny coffee, skinny tea, skinny hot chocolate and services

    The Skinny Caffe
    Reviews, complaints and customer experiences (4)

    3
    0% Would buy here again!

    Ordering

    3

    Service

    2

    Pricing

    3,6

    Delivery

    3,6

    All reviews

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    Scam

    This company is a joke. You get lured into a subscription you never wanted. You then try and cancel and they say you cannot as you are signed to a subscription. You try and cancel and they say you need to order more products. You do what they ask and you still cannot answer and they treat you like you have started a new account and then email you saying you can now log into your new account. The customer service is appalling. If I could go back in time I would never have ordered one product from them. I have never had a company make me so angry and frustrated. I am normally calm by nature but the emails I have had are ridiculous. They say you can cancel after so many more orders and go back on their word.

    By: Andrea09-04-2019
    Morgan brown09-05-2019

    How did u get through this and end up cancelling ??

    Lesley ADSHEAD20-05-2019

    Hi I am having the same issue, I tried to claim a free pack of the hot chocolate, and was happy to pay for the delivery of £2.99 but their ordering form is very misleading, !!! on the coffee option it gives you the choice of signing up for a subscription delivery on a regular basis or A ONE OFF PURCHASE - which I did previously, but with the hot chocolate, it didn't give you that option, it just says sign up for 20 day repeat delivery, - well to me that would mean you fill out a form and sign up, but I just went ahead and ordered my free pack and paid for the delivery, then you have to fill out your details, which I thought was just for the delivery details, but it appeared afterwards that when you fill out those details, - that in fact is you signing up for a subscription - !!! I then went into my account details, to find a regular option of deliveries for the next 6 months !! - I immediately emailed them on their online form, giving them the details, and said that it was a complete misunderstanding on my behalf, and could they arrange to cancel the subscription as I only wanted to try it first before commiting to a subscription of something I didn't know I would like - I then received a response from someone called Gemma - but all that said was see our T&C's and that I had agred to sign up for the subscription, I tried to explain to them again, and requested that they cancel it for me - sent that and got the same response email back - basically a generic response, npne of my points or questions were answered, only the same - read our T&C's - so I decided to contact my card company and inform them to not pay any further payments to them, and then went into manage my subscription button, and then went to the update details, and clicked on the qty button and altered it to 0 for all the 6 monthly dates, - not sure if it will work, but will definitely go back to my card provider and make sure they do not pay any further payments to them, I even emailed them to say cancel my free packet - but again no response back. Customer Service is HOPELESS AND NON EXISTANT - checkyour Consumer rights for distance selling Let me know if you hear anything back.

    Sarah20-05-2019

    Hi, did your card company help you then? Im in the same situation and dont know what to do

    Ordering
    Service
    Pricing
    Delivery
    Would buy here again
    NO
    2

    Worst Customer Service EVER!!!!!

    I ordered my goods on 12th October and am still waiting. I have chased and escalated so many times I have lost count. Excuses have ranged from distributions issues to items missing from the order even though it was dispatched. I have asked asked numerous times for my money back and am fobbed off with countless apologies and lies. Escalations make no difference what so ever. This company is a complete shame. DO NOT USE!!!!

    By: Andrea05-12-2018
    Ordering
    Service
    Pricing
    Delivery
    Would buy here again
    NO
    2

    Awful

    I wouldnt bother ordering anything from them.. you get lured in to a 6 month subscription which is near impossible to cancel as the company do not respond to online requests via their website or direct messages on instagram.

    By: Kat09-11-2018
    Ordering
    Service
    Pricing
    Delivery
    Would buy here again
    NO
    4,5

    Con artists and 2 faced liars

    I ordered and Paid for my items on the 12Aug and I'm still WAITING!! I have been getting the run around and being told a bunch of lies from....it's in the hands of the courier to run out of stock to it just arrived in to what's your address AGAIN!! Bunch of liars!!!!!!! Have asked for a refund.....STILL WAITING!!!

    By: Tara Ross02-10-2018
    Ordering
    Service
    Pricing
    Delivery
    Would buy here again
    NO
    3,5

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