Losing weight is often more easily said than done. And if you’re a fan of coffee, you won’t like the fact that coffee is often one of the first things they tell you to stay away from. Most diets want you to replace your daily dose of black liquid with some other drink. But what if you replace your coffee with... coffee. One of the shops that offers healthy coffee is The Skinny Caffe. But will their coffee taste just as good as your regular coffee? And what kind if customer service and delivery service does this company provide for their customers? These questions can best be answered by people that have already tried the coffee of The Skinny Caffe. Their experiences and opinions can tell you everything you need to know about this drink supplier, so you can make your own informed decision about shopping at their webshop or not.
About The Skinny Caffe
The Skinny Caffe is a company that offers healthy drinks. Their aim is to “promote an active, healthy and balanced lifestyle”. Their products are aimed at both men and women. They want to help you to lose weight with their so called ‘secret formula. Therefore they also offer a free mini diet. In their webshop, they offer coffee like instant skinny coffee. You can choose between their one month coffe program, two month program coffee and three month coffee program. Not a fan of regular coffee? They also offer vanilla coffee and salted caramel coffee. And soon the will also offer coffee with amaretto flavour. This flavour is now available for pre-order. Besides skinny coffee, they also offer skinny tea and skinny hot chocolate. Their skinny tea comes in flavours like mintea tox, strawberry & pineapple, vanilla & cocoa etc. And they offer coffee cups with texts like “Make Coffee, Not Excuses”.
A customer's first impression of Skinny Caffe's hot chocolate.
Services of The Skinny Caffe
If you order something at the website of The Skinny Caffe, the people working at their webshop will make sure that the products are safely delivered to your home. If the order is to be send within the UK, this delivery will take 1-4 days. But they also order to Europe, USA, Canada, Australia and the rest of the world. And they even offer free worldwide shipping, so having your order delivered to your house won’t cost you any extra. If you want to contact them, you can leave a message via their online form.
Complaints, Compliments and Tips for The Skinny Caffe
Have you already tried out the coffee, hot chocolate or tea from The Skinny Caffe? In that case, we would like to know what you think about this company. How did the ordering process go? What do their drinks taste like? Can they match the taste or the coffee or tea that you are used to? Do they really help you to lose weight? And what kind of customer service can their customer service expect if they have a complaint or problem that they want solved? Let us know all about it via a customer review.
How do the drinks from The Skinny Caffe taste? Read customer reviews about their skinny coffee, skinny tea, skinny hot chocolate and services
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Horrendous. I claimed the free packet of thermosyn capsules they had 6-7 months ago, not knowing i would be hooked into a subscription service i can't get out of. Have asked to cancel but of course like everyone else has said, Gemma's reply is the same. Will block all payments from them asap, fill an odr form & warn others. Absolute scam & they should be ashamed of themselves! Would put negative stars if i could! I don't know how this business is still up & running!!!!
PS Don't bother with the automated response Gemma, Amanda or "holly".
Guys, please STOP all payments to this Company as they are a scam!
I requested a free sample of their products and then found they were taking £15.99 every 2 weeks from my account.when I queried it, they tried sending me the same generic email responses so I stopped my card with my bank( bank advised me they are aware of this company)then requested to Gemma that she send me their Company complaints procedure, their Company reg number and a copy of the T&C's that I signed. Gemmas response every time was to write into an address and refer me to a link on the bottom of their webpage so each time I went back advising her that she was not addressing my request as I had not received a copy of their complaints procedure, not seen sight of signed T&C's and had totally ignored my request for their Company number.They have never come back to me regarding the fact I stopped payments via my bank and the reason they haven't is because its all scare tactics by them!! they cannot send bailiffs to your house because to do that they would have to take you to court and they wont take you to court because they are a scam!!! they are holding your personal details without your consent which they cant do, they are not compliant with GDPR, which they would have to be to hold your personal details(hence why they would not confirm the Company reg no) these are both BIG fines if taken to regulator and also no court in the land will take the side of a Company who cannot show signed T&C's. They MUST by law send me a copy of the T&C's that I seemingly signed to consent to me agreeing to a contract subscription...they havent sent me one because I nor any of you have signed it.DO NOT give this scammer one penny more of your money, cancel your card with your bank today!!! then please write to Watchdog asking them to investigate, the more of us who request this will help ensure that WD see how big a scam this is and investigate so the wider public do not get pulled into this scam and hopefully lead to this Company being prosecuted for fraud!!!
Ordered a trial supply where I was to supposed to pay only the delivery charge to then find they are holding my bank details and charging me monthly for a subscription I did not sign up to!!! I have cancelled my bank card and have written to Watchdog and trading standards as this Company are a scam!!!!!!!!
I would advise all who have been scammed to cancel card with your bank then ignore this Company as they cannot get Baliffs to chase you for a contract you have not signed up to!
I am leaving a honest review. I love the product it really does work but I did not read properly the terms and conditions and now it’s too late to cancel. I thought I would try ignore correspondence and it has lead to debt collection teams following me up now with extra to pay. I know so many people are in similar situation but we did approve the terms and conditions and unfortunately the subscription after that period is chargeable! I see lots of people saying they haven’t heard back yet but it’s best to resolve it rather than paying hundreds extra trying to be clever.
Went through the same thing as everyone else with the subscription. Refused to pay it had numerous emails for over two weeks demanding money, I ignored it and I logged into my account after not hearing anything in 2 days and my subscription has been cancelled. DONT give in!
After seeing the offer thought I would give it a 'try' before buy. Turns out I would be buying even more through subscription before I even tried it. Emails are just a threat from a bullying customer service. They are only concerned about getting your first order after that they dont care about you and whether you buy or not. Some people will feel threatened and continue to pay but they wont follow up if you dont.Found out these guys also own & run skinnyfoodco. Can be found on Instagram: skinnyfoodcowayne & skinnyfoodcojames
Disgraceful company and they should be ashamed of themselves. Cancelled my payment via the bank and filled out an ODR form. Please also see Trustpilot reviews as there are 491 reviews, majority bad, the good ones written by companys family and friends!
On a positive note.......errrr....no there isn't one!
I wont even bore you all with the long story, but like others I ordered, received then when I realized it was a contract, I asked to cancel. kept sending the orders back, kept hounding to cancel, cancelled monies with bank, now they are threatening me..?
has anyone had genuine emails or letters from bailifts for these?
im fighting the battle but still worries bailifts will send letters!
companies house says they are folding? is this true?? theres no1 else on companies house that goes by skinny caffe?
Stressful dealing with ‘aftercare’ Gemma and Suzan .. threatened with bailiffs and legal action. Harassed and bombarded with emails demanding payment for a subscription I never wanted, and once I realised I have been forcibly and confusingly entered into a contract I emailed to request that it was cancelled. This was 3 days after my initial purchase- however, they only emailed me back on day 14 following my purchase to state that I would have to return the goods unopened within 14 days. What a sneaky sly move on their part!!! Joke of a company and a total joke of generic emails when attempting to deal with aftercare. I suffer greatly with anxiety and dealing with this company is genuinely affecting my mental wellbeing with their continuation of threats.
Has anyone actually had a bailiff or been taken to court??
I have so far reported to trading standards and the fraud team, however, due to them mentioning subscriptions in their t’s&c’s (albeit not clear and confusing that that is what you are entering into) there doesn’t seem much more I can do
I have repeatedly asked the company how to make singular one off purchase and as of yet have still not been answered
Following the link on a promo from bloody Katie Price has been a massive mistake !!
Oh, and the products DO NOT work and taste awful!!! PLEASE DO NOT BUY FROM THIS COMPANY
On behalf of my sister she ordered something because it was free and you only need to pay the shipment and then then she found out was money coming out of my bank she emailed them and said it was a mistake and She never sign up to Be on a scriptions she even said she struggles with reading and she’s autistic and they’re just horrible So she’s rang the bank and cancel it through then. They don’t deserve it and I would’ve said zero the stars maybe have two one but it’s because its not letting us put one but I would’ve said zero
Got tablets for 2.99 which didn't work .
Now I'm tired into a subscription.
Cancelled it at my bank.
Told Gemma who went on to telling me legal action will be taken.
For basically 60 quid. Yeah right let's wait and see what happens.
Has anyone even been contacted by debt collectors? Kate x
Am having all the same probs as everyone else have cancelled further payments to them at the bank. They just will not listen when you want to cancel a subscription you never even signed up to!!!! Gemma is utterly nasty and ruthless!!!! Had to give 1 star as it would not accept zero stars on form Uhgggg
I ordered free capsules which stated I only had to pay for delivery as a one off payment. They kept taking money out of my account and then sending me the product every week or 15 days as they say. I tried to cancel, sent back 2 of the products they sent me and still have not received a refund.
It is a scam and unclear.
Blocked them taking money out of my account and now they are saying that they are going to contact their legal department if I don't pay. Reported them to trading standards and going to continue to get legal advice.
What can I say, there is literally NOTHING positive. The owner is an absolute scammer, she lures you on with a free product and then you unknowingly enter into a 6 month subscription! No mention of this anywhere where purchasing and ko confirmation sent or anything. You only find out once they take Money from your account next month! On top of this, the product is absolute crap and doesnt work.