BritainReviews

    Reviews The Skinny Caffe

    Losing weight is often more easily said than done. And if you’re a fan of coffee, you won’t like the fact that coffee is often one of the first things they tell you to stay away from. Most diets want you to replace your daily dose of black liquid with some other drink. But what if you replace your coffee with... coffee. One of the shops that offers healthy coffee is The Skinny Caffe. But will their coffee taste just as good as your regular coffee? And what kind if customer service and delivery service does this company provide for their customers? These questions can best be answered by people that have already tried the coffee of The Skinny Caffe. Their experiences and opinions can tell you everything you need to know about this drink supplier, so you can make your own informed decision about shopping at their webshop or not.

    About The Skinny Caffe

    The Skinny Caffe is a company that offers healthy drinks. Their aim is to “promote an active, healthy and balanced lifestyle”. Their products are aimed at both men and women. They want to help you to lose weight with their so called ‘secret formula. Therefore they also offer a free mini diet. In their webshop, they offer coffee like instant skinny coffee. You can choose between their one month coffe program, two month program coffee and three month coffee program. Not a fan of regular coffee? They also offer vanilla coffee and salted caramel coffee. And soon the will also offer coffee with amaretto flavour. This flavour is now available for pre-order. Besides skinny coffee, they also offer skinny tea and skinny hot chocolate. Their skinny tea comes in flavours like mintea tox, strawberry & pineapple, vanilla & cocoa etc. And they offer coffee cups with texts like “Make Coffee, Not Excuses”.


    A customer's first impression of Skinny Caffe's hot chocolate.

    Services of The Skinny Caffe

    If you order something at the website of The Skinny Caffe, the people working at their webshop will make sure that the products are safely delivered to your home. If the order is to be send within the UK, this delivery will take 1-4 days. But they also order to Europe, USA, Canada, Australia and the rest of the world. And they even offer free worldwide shipping, so having your order delivered to your house won’t cost you any extra. If you want to contact them, you can leave a message via their online form.

    Complaints, Compliments and Tips for The Skinny Caffe

    Have you already tried out the coffee, hot chocolate or tea from The Skinny Caffe? In that case, we would like to know what you think about this company. How did the ordering process go? What do their drinks taste like? Can they match the taste or the coffee or tea that you are used to? Do they really help you to lose weight? And what kind of customer service can their customer service expect if they have a complaint or problem that they want solved? Let us know all about it via a customer review.

    How do the drinks from The Skinny Caffe taste? Read customer reviews about their skinny coffee, skinny tea, skinny hot chocolate and services

    The Skinny Caffe
    Reviews, complaints and customer experiences (29)

    2.6
    10% Would buy here again!
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    Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

    30 day hot chocolate

    DO NOT GET A ‘ free pack’ FROM THIS COMPANY😡😡😡🤬 when fake advertising did their products being ‘ free’ only have to pay for ‘ postage ‘ your really signing yourself up to pay £15 every month for their products and you don’t even receive them but they still take money out of your account when they get your details!!!!🤬🤬🤬 funniest thing about it all is that it doesn’t even work load of 💩💩💩 and tastes rotten 🤢 wouldn’t spend a penny of it If I’d of known!! Honestly never been as mad worst company I’ve ever known!🤬 DO NOT PURCHASE WITH THEM!!!!!!!!!!!!!!!!

    ‘ skinny cafe’ feel free to give me a message since you been ignoring Me BUT still trying to take money out of my account 👍🏼👍🏼👍🏼👍🏼

    By: Mia cooper04-06-2020
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    Hot chocolate

    Horrible, horrible, horrible. I wish I never got the 1st free trial because now I'm stuck for 6 months paying £15 for hot chocolate that tastes and smells like dirt. My fault I didn't read to policy about cancelling the product but for a university student who is struggling with money I was pulled in by a promotion on Instagram. Never again am I listening to anyone who is promoting this product who has most likely never tried it themselves and got paid a load of money to scam young people. Now I'm stuck and they won't let me cancel.

    By: Holly04-03-2020
    Howgeekis.Com06-03-2020

    However, do users agree with these claims? Our research team took a good look at the product claims and compared them to customer reviews. The results were underwhelming. Here is a summary of our findings.

    APKun22-04-2020

    What’s the difference? Well, there’s the caffeine for one. Caffeine is a well-known stimulant. It’s the one many of us reach for when we’re trying to wake up in the morning, or when we need that mid-afternoon jolt. Caffeine is found in coffee, colas, teas, and other products.

    Worries22-04-2020

    What’s the difference? Well, there’s the caffeine for one. Caffeine is a well-known stimulant. It’s the one many of us reach for when we’re trying to wake up in the morning, or when we need that mid-afternoon jolt. Caffeine is found in coffee, colas, teas, and other products.

    Med Advice23-04-2020

    What’s the difference? Well, there’s the caffeine for one. Caffeine is a well-known stimulant. It’s the one many of us reach for when we’re trying to wake up in the morning, or when we need that mid-afternoon jolt. Caffeine is found in coffee, colas, teas, and other products.

    Lady25-04-2020

    What’s the difference? Well, there’s the caffeine for one. Caffeine is a well-known stimulant. It’s the one many of us reach for when we’re trying to wake up in the morning, or when we need that mid-afternoon jolt. Caffeine is found in coffee, colas, teas, and other products.

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    Hot Chocolate

    Horrible dirt Hot chocolate.
    Horrible, horrible, horrible. I wish I never got the 1st free trial because now I'm stuck for 6 months paying £15 for hot chocolate that tastes and smells like dirt. My fault I didn't read to policy about cancelling the product but for a university student who is struggling with money I was pulled in by a promotion on Instagram. Never again am I listening to anyone who is promoting this product who has most likely never tried it themselves and got paid a load of money to scam young people. Now I'm stuck and they won't let me cancel.

    By: Cassandra Vallance21-02-2020
    Nicola Roberts25-02-2020

    Have you managed to get out of this ? I’ve got myself in the same situation !

    Hayley ruxton09-05-2020

    Hi guys I’m in the exact same situation. I have £15 comign out my account twice a month now and I too am also struggling with money due to covid 19. But the owner Gemma baker said I can’t cancel because of their policy. I’ve seen some reviews elsewhere where people contacted their bank to get out of it. Has anyone had any experience of this? Awful company ;(

    Natalie07-06-2020

    I never even recieved my trial pack, i have cancelled my bank card & now keep getting emails saying payment couldn't be made, but they won't give me a contact number to call them to discuss which straight away alarm bells ringing as any reputable company would have a phone number. I have now reported to action fraud who from what i have told them they said sounds like a fraud website!

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    N/A

    Hi All,

    This company is fraudulent and uses misleading advertising techniques, which tricks into an automatic 6 month subscription entrapment, following a purchase of a free product + the cost of just the delivery charge.

    DO NOT BUY

    Close your bank account now and report to Trading Standards and Watchdog.... They need to be stopped

    As for Gemma she is just an automatic robot

    Regards





    By: Mrs D19-02-2020
    Nicola Roberts25-02-2020

    I want to do this bitch ive Seen they’ve sent threats to send bailiffs is this true ?

    Natalie07-06-2020

    I also cancelled my card to. I keep getting emails saying about debt collectors if i don't make payment, but i have asked for a contact number on so many occasions yet won't give me 1 which is odd. I have now reported tp action fraud!

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    thermosyn capsules

    I cannot ever remember asking for a subscription, yet they are sending me theses products.

    By: sharon Kilkelly28-12-2019
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    Thermosyn Capsules

    Horrendous. I claimed the free packet of thermosyn capsules they had 6-7 months ago, not knowing i would be hooked into a subscription service i can't get out of. Have asked to cancel but of course like everyone else has said, Gemma's reply is the same. Will block all payments from them asap, fill an odr form & warn others. Absolute scam & they should be ashamed of themselves! Would put negative stars if i could! I don't know how this business is still up & running!!!!

    PS Don't bother with the automated response Gemma, Amanda or "holly".

    By: Nikki21-11-2019
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    Thermosyn Weight loss tablets

    Guys, please STOP all payments to this Company as they are a scam!
    I requested a free sample of their products and then found they were taking £15.99 every 2 weeks from my account.when I queried it, they tried sending me the same generic email responses so I stopped my card with my bank( bank advised me they are aware of this company)then requested to Gemma that she send me their Company complaints procedure, their Company reg number and a copy of the T&C's that I signed. Gemmas response every time was to write into an address and refer me to a link on the bottom of their webpage so each time I went back advising her that she was not addressing my request as I had not received a copy of their complaints procedure, not seen sight of signed T&C's and had totally ignored my request for their Company number.They have never come back to me regarding the fact I stopped payments via my bank and the reason they haven't is because its all scare tactics by them!! they cannot send bailiffs to your house because to do that they would have to take you to court and they wont take you to court because they are a scam!!! they are holding your personal details without your consent which they cant do, they are not compliant with GDPR, which they would have to be to hold your personal details(hence why they would not confirm the Company reg no) these are both BIG fines if taken to regulator and also no court in the land will take the side of a Company who cannot show signed T&C's. They MUST by law send me a copy of the T&C's that I seemingly signed to consent to me agreeing to a contract subscription...they havent sent me one because I nor any of you have signed it.DO NOT give this scammer one penny more of your money, cancel your card with your bank today!!! then please write to Watchdog asking them to investigate, the more of us who request this will help ensure that WD see how big a scam this is and investigate so the wider public do not get pulled into this scam and hopefully lead to this Company being prosecuted for fraud!!!

    By: Leesa Holloway22-10-2019
    Elizabeth Ali11-07-2020

    I had ordered this Carmel coffee. In June16 they took £15.47 which they should not have. It should of been. £12.98. Then in July6 they took out £21.70 from the same bank account... I don’t know why I was charged twice...I still have not received my Coffee.This in all have taken£37.17 from my bank!! As I’m a pensioner I can’t afford that much for coffee... I now realise it’s a scam!! I want my money back!!

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    Therosyn and skinny Coffee

    This company is the most awful company ever. They are bullies and threatening people and their products do not work at all. And the coffee tastes horrible. They should be shut down. They are crooks.

    By: SarahL10-10-2019
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    Thermosyn Weight loss tablets

    Ordered a trial supply where I was to supposed to pay only the delivery charge to then find they are holding my bank details and charging me monthly for a subscription I did not sign up to!!! I have cancelled my bank card and have written to Watchdog and trading standards as this Company are a scam!!!!!!!!
    I would advise all who have been scammed to cancel card with your bank then ignore this Company as they cannot get Baliffs to chase you for a contract you have not signed up to!

    Would give them zero stars if I could

    By: Madge219727-09-2019
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    They lie about debt collectors

    I'm 3 nearly 4 months on after cancelling my subscription at the bank .

    No debt collectors or any emails since I blocked them.

    They are just using scare tactics.

    I've reported to trading standards along with 41 other people in my group which I set up after I was scammed .

    Bore off skinny caffe

    By: Kate 19-08-2019
    Natalie07-06-2020

    Glad to read this as after my trial pack didn't arrive, i done some research & cancelled my card straight away. I now keep receiving emails about if i don't arrange payment debt collectors will be involved, yet i keep replying asking for a contact number yet Gemma keeps ignoring that question as won't give me 1. I have just contacted action fraud who have advised not to respond to anymore emails!

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    Beautylocks

    I am leaving a honest review. I love the product it really does work but I did not read properly the terms and conditions and now it’s too late to cancel. I thought I would try ignore correspondence and it has lead to debt collection teams following me up now with extra to pay. I know so many people are in similar situation but we did approve the terms and conditions and unfortunately the subscription after that period is chargeable! I see lots of people saying they haven’t heard back yet but it’s best to resolve it rather than paying hundreds extra trying to be clever.

    By: Holly Meadows14-07-2019
    Kirsty15-07-2019

    It’s interesting how all your responses are copy/pasted. Looks a bit fishy to me.

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    Tablets

    Went through the same thing as everyone else with the subscription. Refused to pay it had numerous emails for over two weeks demanding money, I ignored it and I logged into my account after not hearing anything in 2 days and my subscription has been cancelled. DONT give in!

    By: Lucy04-07-2019
    Holly Meadows14-07-2019

    I did this trying to be clever and it’s costing me an extra £131 as I received official debt collection money. If you think silence is good news they’re adding daily interest so its cheaper to just pay

    Jmar12329-07-2019

    If they have cancelled your subscription and nothing on there website then they cant send debt collectors. I got onto citizens advice. Filled out an ODR form and got onto trading standards and I've had no email no letters after nearly 3 months. If theyve cancelled the subscription and nothing is on their website they can not get debt collectors involved. They are a scam. The more people report it the better

    Jmar12329-07-2019

    I also have taken screenshots of it saying on there website I have no subscriptions. And I asked for a copy of a contract which they cant provide. You haven't signed anything so they cant physically send debt collectors as it's a subscription not a contract

    sophie12-08-2019

    having the same issue..surely they should not be allowed to trade.I am now going to finicail ombudsman .They have taken money I have not said they can take

    Cheryl Steyn11-09-2019

    I thought I was accepting a 'free sample' but was conned into a 6 month subscription, which they absolutely refuse to cancel - like true con-artists. The actual product, Thermo Syn capsules do ABSOLUTELY NOTHING other than give you indigestion (the active ingredient does nothing but swell in your stomach). Be sure you want to waste your time and money if you sign up with these con-artists. Be warned.

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    hot chocolate

    After seeing the offer thought I would give it a 'try' before buy. Turns out I would be buying even more through subscription before I even tried it. Emails are just a threat from a bullying customer service. They are only concerned about getting your first order after that they dont care about you and whether you buy or not. Some people will feel threatened and continue to pay but they wont follow up if you dont.Found out these guys also own & run skinnyfoodco. Can be found on Instagram: skinnyfoodcowayne & skinnyfoodcojames

    By: James Whiting / Wayne Starkey01-07-2019
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    Beauty locks hot chocolate

    Disgraceful company and they should be ashamed of themselves. Cancelled my payment via the bank and filled out an ODR form. Please also see Trustpilot reviews as there are 491 reviews, majority bad, the good ones written by companys family and friends!
    On a positive note.......errrr....no there isn't one!

    By: Jane Gandey30-06-2019
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    Tablets

    3 weeks ago I cancelled skinny caffe taking money out of my account.

    I haven't heard a single things from bailiffs so far.

    Everyone is asking the same questions so if it helps...
    *** IF YOU HAVE BEEN CONTACTED BY BAILIFFS PLEASE WRITE IN MY COMMENTS ***


    (:

    By: Kate Griffin26-06-2019
    Ari02-07-2019

    Hey I’ve recieved the same email from her after blocking payments through my bank have you been contacted by bailiffs ?

    Kate Griffin08-07-2019

    Hiya nope its been a month now still nothing . Clearly just threats !

    Kelly Shepherd10-07-2019

    Been over a month. And still nothing.

    Holly Meadows14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Sarah Lardner 18-07-2019

    Do not believe this Holly Meadows, another scammer working for them!! Post her rubbish on other review sites too! Obviously Gemma and Amanda are well known for there automated responses ????

    Leoni19-07-2019

    According to company house the company has been dissolved

    Christine20-07-2019

    I have just cancelled my payments from the bank. I have had a threatening letter from Gemma seems it’s the same as everyone else. I did have a bit of a wobble but after reading these comments I’m just going hang on and ignore anything. I’m sure they are not going to go the expense of taking all these people to court!!!

    Jmar12329-07-2019

    Get onto trading standards they are aware of these scamming company!I've not had any emails or letters for 3 months. Its bullshit what this holly is saying. I've got onto the account and it says I have no subscriptions so I cant pay for anything. they are the ones who have cancelled it and I deleted my address on it! Also they cant provide you with a copy of a contract because we haven't signed anything. It's a subscription they can cancel it whenever this bullshit of 6 months is the most amount of crap I've ever heard! Read other reviews and I dont think anyone has had debt collectors etc. There subscription policy should not be in the ts and cs. what they are doing is false advertisement

    SarahL10-10-2019

    I too have has these same issues. I did threaten to cancel and they sent me a threatening email so I did not cancel. I am just hoping I can cancel my subscription at the end of January which will be 6 months. I have asked for proof that I signed up to a subscription as this is something I would never do but they could not provide me with this. Periodically they send me a threatening email saying the payment has not gone though and they will take legal action. I have checked my bank account everytime they send these emails and there is money there so there is no reason why the payment would not go through. I have been well and truly scammed here and this company is despicable, total con artists. The real arse of it all is the product doesn't work and I cannot afford to keep paying for it each month. Don't know what to do now.

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    Thermosyn- ZERO STARS!

    I wont even bore you all with the long story, but like others I ordered, received then when I realized it was a contract, I asked to cancel. kept sending the orders back, kept hounding to cancel, cancelled monies with bank, now they are threatening me..?
    has anyone had genuine emails or letters from bailifts for these?
    im fighting the battle but still worries bailifts will send letters!

    companies house says they are folding? is this true?? theres no1 else on companies house that goes by skinny caffe?

    By: samantha25-06-2019
    Holly Meadows14-07-2019

    Having looked into it that’s a high street cafe in Coventry that closed down its not the online skinny caffe

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    Tablets

    ***** everyone whos is a victim of skinny caffe ***

    Visit companies house website and type in skinny caffe ltd

    The business is folding

    Wahoo

    By: Kate Griffin20-06-2019
    Kirsty Jeffery20-06-2019

    Spot if I’m just being thick, but what’s the companies house website?

    Kirsty Jeffery20-06-2019

    Never mind, found it :)

    Jmar12321-06-2019

    Is this true!? Yet they're still trying to get money out of everyone. I send an email to the CEO who has the skinny food company and he hasn't replied. The whole company is a shambles and needs shutting down. Trying to make money cause they aren't making any

    Andrea 21-06-2019

    Just to let u know i sent them a screenshot of the document that states its folding. They responded advising its a different company that is folding not theirs.. but now ive sent them an "automated" response stating the person you are trying to contact can no longer recieve your emails. I wonder if they will keep trying to scam me lol

    Jmar12321-06-2019

    What's there address? Cause the address I have is in chorley ????‍♀️

    Sam 26-06-2019

    I have been signed up to 2 subscriptions when tried to cancel Gemma sends a email which has been copied and pasted. I would pay for 1 but not 2 that’s £50 a month on tablet I won’t use. I’m worried if I cancel I will get bailiffs knocking as they have threatened this with other people has anyone actually had any bailiffs letter or anything? Help

    Jmar12326-06-2019

    I had no bailiffs or letter off any debt collectors. Fill out an ODR form type in on google. Report to trading standards and citizens advice.

    emma smith-patterson30-06-2019

    I too signed up for a free trial of the tablets and then emailed to cancel as decided I won’t use them, I looked for the T&C when I ordered and seen nothing about a 6 month!!! Subscription. A copy and paste response with every email I’ve sent referring back to the terms. I said I will cancel at the bank and Gemma responder with other people have done this and ended up in court. Will I need to cancel my bank card in order for this payment to stop as £20 every 2 weeks is a joke, I have a stock pile of pills too!

    Jmar12303-07-2019

    Send all the stuff they've sent out back. Get onto your bank and block payments and get the money they've taken. Report to trading standards and fill out a ODR form

    Holly Meadows14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Andrea15-07-2019

    Ignore this Holly Meadows girl, shes obviously in the skinny caffee team and trying to put the frightners on. I havent heard nothing from the baliffs. Also cancelled the cards, got a refund and sent items back. I was getting emails ever day but they have slowed down and havent heard from them since the 9th. I say this now and watch me get another email saying the same thing.. just dont respond or entertain them. Theyll get bored :)

    Charlotte06-07-2020

    Andrea, how did you get a refund? Thanks

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    Awful

    Received really threatening and rude emails from this company. I would avoid at all costs.

    By: Mike20-06-2019
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    Thermo, hot choc and coffee

    Stressful dealing with ‘aftercare’ Gemma and Suzan .. threatened with bailiffs and legal action. Harassed and bombarded with emails demanding payment for a subscription I never wanted, and once I realised I have been forcibly and confusingly entered into a contract I emailed to request that it was cancelled. This was 3 days after my initial purchase- however, they only emailed me back on day 14 following my purchase to state that I would have to return the goods unopened within 14 days. What a sneaky sly move on their part!!! Joke of a company and a total joke of generic emails when attempting to deal with aftercare. I suffer greatly with anxiety and dealing with this company is genuinely affecting my mental wellbeing with their continuation of threats.
    Has anyone actually had a bailiff or been taken to court??
    I have so far reported to trading standards and the fraud team, however, due to them mentioning subscriptions in their t’s&c’s (albeit not clear and confusing that that is what you are entering into) there doesn’t seem much more I can do
    I have repeatedly asked the company how to make singular one off purchase and as of yet have still not been answered
    Following the link on a promo from bloody Katie Price has been a massive mistake !!
    Oh, and the products DO NOT work and taste awful!!! PLEASE DO NOT BUY FROM THIS COMPANY

    By: Berinice 14-06-2019
    Kate14-06-2019

    Hi Bernice It's such a shame so many people are in the same boat. I've talked to so many people about this .. not one person has had balifs around. I followed katie price link too . Totally fuming. Look on trust pilot website there is so many skinny caffe reviews. Totally agree though do not use this company !

    Jmar12314-06-2019

    Type in ODR on Google and fill that form in. I got onto citizens advice and I asked the skinny caffe for a copy of a contract and they cant provide me with one. I went onto my subscriptions and it says I dont have any now and I deleted my address too which I couldn't do beforehand

    Megan 18-06-2019

    I have been also scammed and forced and held into a 6 month contract after I believe I was getting a free pack. They are con artists

    Simone20-06-2019

    I got caught, cancelled my card to stop payments. I tried log in to website it says I don't have account yet they took money so weird.!!!

    Christina Ross20-06-2019

    I have had the same ordeal. From me thinking i was receiving a free try before you buy i have now been forced into a contract for 6 months. Nearly £100 for hot chocolate that tastes awful. I am so stressed dealing with gemma who just sends me generic messages. Its a scam. Has anyone managed to actually get out of it? Surley something needs to be done.

    Jmar12322-06-2019

    I got onto citizens advice then trading standards and filled out the online dispute resolution form. I go on the account and it says I have no subscriptions. I've not heard anything off the company since last month. So will see what happens. If they say to me I'm in a subscription the website states different and I've got screenshots. So they can do one thinking they will get debt collectors and shit round. Funny thing is they threaten you will debt collectors yet no one has recieved a letter off one. So it's a load of crap

    Linda26-06-2019

    Hi everyone I’ve had exxactly the same thing saying they’re going to take legal action from “Suzanne” has anyone actually had anything other then a threat??

    Jmar12326-06-2019

    My last email saying it will go to debt collectors etc was the end of may. I've heard nothing off them and it says on the account I have no subscriptions now

    Holly Meadows14-07-2019

    I did all of this and have had legal letters which are enforceable. Now because of the delayed payments I have to pay anyway and also owe an extra £131 due to interest and admin fees for the collection company. If it’s not paid I am taken to a small claims court. Don’t end up like me just pay it will be cheaper and we also did agree by subscribing.

    Andrea15-07-2019

    Ignore this Holly girl above. Shes part of the team and putting the frightners on. No one including myself have heard anything from debt collectors. Holly.. stop messing with peoples lives ffs and leave people alone. We dont want ya fake scam of a business.????

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    ThermoSyn

    Awful service through and through. Useless product, staff and customer service. Avoid at all costs. Slimey people.

    By: Georgina12-06-2019
    Claire15-06-2020

    HELP.... how do I get rid of these scammers. I did not sign up for a "subscription" and they continue to send me irrelevant emails when I ask them for my "signed contract" . I cancelled this "subscription" 15 minutes after I put in my bank details. They refuse to give me a full refund

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    FAQ

    Is The Skinny Caffe a trustworthy company?

    There are currently 29 customer review posted about The Skinny Caffe. On average, they received a star-grading of 2.6/10, with 10% of the reviewers indicating that they would buy from the brand again.

    What services or products do The Skinny Caffe offer?

    The Skinny Caffe is mainly active in the Food & Drinks category, more specifically with Dietary Advice, Fitness, Order Online.

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