BritainReviews

    247 Home Rescue
    Reviews, complaints and customer experiences

    Avoid

    Sally Dean22-10-2018
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    Don't go anywhere near this company if you expect to get any boiler problems sorted. This was the 2nd time I had called an engineer out, and I should have learnt after the first time and changed companies then. After explaining the problem over the phone, and the fact they had established that I still had heating and hot water, they asked for the £45 excess payment and arranged to send an engineer out. He diagnosed a pressure valve needed replacing and said he would order the part. A few days later I was told that as the boiler was still technically working it wasn't covered, but if I left it till the boiler stopped working it would then be considered a pre existing fault and would once again not be covered. So, they take you money, but find every way possible to avoid actually doing any repairs. If I could leave zero stars I would, they have got to be one of the worst companies I have ever dealt with.

    Tom Smith26-10-2018

    Join us in fighting them twitter #247homescamyou

    James 24/7 Home Rescue30-10-2018

    Dear Sally, we're sorry to hear that you feel the services provided by 24/7 Home Rescue are unsatisfactory. Unfortunately, we only cover breakdowns and furthermore wouldn't cover the issue raised in your review. When you purchased your cover, you were informed that a mandatory excess fee will be required upon your first claim. We would like to invite you to contact us via email at socialmedia@247homerescue.co.uk including all of the relevant details, your policy reference number and the reference (JG) in the subject box. Following this, I'd be willing to investigate this complaint for you personally. Thank you. James 24/7 Home Rescue


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