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    247 Home Rescue
    Reviews, complaints and customer experiences

    Avoid, appears to be a scam

    Keith W Muras05-09-2018
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    My boiler service contract included an annual service. Service booked twice, and on both occasions 24 hours beforehand I was telephoned to say the engineer was sick. In the week prior to the appointments on both occasions I was telephoned with a list of additional equipment I could purchase and have installed 'to make my boiler safer' at the time of a service. I declined, and curiously the appointments were subsequently cancelled! This has all the hallmarks of a 'hard sell' scam. Avoid at all costs. The boiler was never serviced. I have terminated all dealings with 24/7.

    24/7 Home Rescue24-09-2018

    Dear, Keith. In the majority of claims, we meet the needs of our customer and attend at the time and date scheduled. However, there are occasions that we are unable to attend for reasons beyond our control and we endeavour to provide as much notice as possible. On occasion, it may be that notice is provided on the day and we are acutely aware of the distress and inconvenience caused in rescheduling appointments. We can assure you that we undertake to do this only when absolutely necessary in order to keep any disruption to the minimum. At the moment, we are unable to provide a response for your particular case using the details provided. If you do wish to discuss this matter further, please feel free to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.


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