My mum an OAP who is supposed to be a priority has been without hot water for 3 weeks. Has had a few engineers out and diagnosed a problem and payed £108 for a part which now turns out isn’t the problem. Also after checking the paperwork it states that the particular part is cover for and are now trying to get refunded, which is hard as it’s nearly impossible to speak to anyone and if you need to make a complaint you have to do it by email. Also after the recent engineer came out was left with a leak. Called 247 who arranged to send someone out to sort it. Waited all day but didn’t turn up. Still have the issue of no hot water. You get no clear answers which is so frustrating. Waste of time and would urge people not to bother with 247 Rescue. My star rating doesn’t reflect how I feel as I can’t click on any less than two stars. Would struggle to give this company just one star !