BritainReviews

    247 Home Rescue
    Reviews, complaints and customer experiences

    Avoid this company

    Anita Dallimore17-09-2018
    4
    Would buy here again: NO

    Ordering

    4

    Service

    4

    Pricing

    4

    Delivery

    4

    My mum an OAP who is supposed to be a priority has been without hot water for 3 weeks. Has had a few engineers out and diagnosed a problem and payed £108 for a part which now turns out isn’t the problem. Also after checking the paperwork it states that the particular part is cover for and are now trying to get refunded, which is hard as it’s nearly impossible to speak to anyone and if you need to make a complaint you have to do it by email.
    Also after the recent engineer came out was left with a leak. Called 247 who arranged to send someone out to sort it. Waited all day but didn’t turn up.
    Still have the issue of no hot water.
    You get no clear answers which is so frustrating.
    Waste of time and would urge people not to bother with 247 Rescue.
    My star rating doesn’t reflect how I feel as I can’t click on any less than two stars. Would struggle to give this company just one star !

    24/7 Home Rescue24-09-2018

    Dear, Anita. Your comments regarding the service your mother has received by 24/7 Home Rescue is very important to us as we do endeavour for our customers to have a stress-free experience especially when experiencing an emergency. At the moment, we are unable to provide a response for your mother’s particular case using the details provided. If she does wish to discuss this matter further, she can contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details (including policy reference). Regards, Lauren 24/7 Home Rescue.

    Lidan07-12-2018

    Same horrible experience. If there were black stars, I would give them millions!


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