Cannot believe 24/7 is a legitimate company! after almost 2 years paying for boiler cover w had an issue where our hot water would start hot for a few seconds then would run tepit (not warm enough to have a bath or shower). when calling 24/7 home rescue to report the issue i was told that they would not come out as it is an INTERMITTENT fault ant this is not covered as they are to difficult for them to fix. After further discussions they agreed to send a engineer out as a "Good Will Gesture". The engineer attended a few days later and identified a faulty part and we were told that they would have to order the part and return to fit it. A few days later i revived a call from 24/7 home rescue to tell me that because it is an Intermittent fault i will have to pay for the part and the call out even though my contracts that these are covered. Currently we are waiting for a call back from them to try and explain why they will not honor our contract agreement leaving us in a house with no hot water.
This is a company that is hiding behind vague wording to avoid helping in any way.
If you're looking for boiler cover avoid these guys like the plague.