247 Home Rescue
    Reviews, complaints and customer experiences


    Would buy here again: NO









    Disappointed is an understatement. I took this policy out just over a year ago and I've been extremely unhappy with the service I've received. Up until last year I've always had my boiler serviced by British Gas, but as they were getting a bit expensive I decided to shop around and 24/7 were a lot cheaper. I guess you get what you pay for. I was told that it was a monthly rolling contract, so I was happy to give them a chance.
    The first problem was when I tried to book a service as the winter was approaching, but I was told that I hadn't paid enough premiums yet (bear in mind this is a free service). So I booked a service after paying 6 months premiums, but it was another 3 months before they could book it.
    By now alarm bells were ringing, so after the service I called to cancel my contract, but because I'd had a 'free service' I couldn't leave until I'd paid a years worth of premiums.
    Which is where I am at the moment, I just had a big row with the guy at the call centre, trying to cancel, after waiting half and hour for somebody to answer. I've been told that I have to give 30 days notice and I feel totally ripped off.
    I dread to think what would have happened if I'd had any problems with my boiler breaking down.

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