BritainReviews

    247 Home Rescue
    Reviews, complaints and customer experiences

    Disappointed

    Dianne03-12-2018
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    Disappointed is an understatement. I took this policy out just over a year ago and I've been extremely unhappy with the service I've received. Up until last year I've always had my boiler serviced by British Gas, but as they were getting a bit expensive I decided to shop around and 24/7 were a lot cheaper. I guess you get what you pay for. I was told that it was a monthly rolling contract, so I was happy to give them a chance.
    The first problem was when I tried to book a service as the winter was approaching, but I was told that I hadn't paid enough premiums yet (bear in mind this is a free service). So I booked a service after paying 6 months premiums, but it was another 3 months before they could book it.
    By now alarm bells were ringing, so after the service I called to cancel my contract, but because I'd had a 'free service' I couldn't leave until I'd paid a years worth of premiums.
    Which is where I am at the moment, I just had a big row with the guy at the call centre, trying to cancel, after waiting half and hour for somebody to answer. I've been told that I have to give 30 days notice and I feel totally ripped off.
    I dread to think what would have happened if I'd had any problems with my boiler breaking down.


    Check reviews of 247 Home Rescue

    Write your own review about 247 Home Rescue

    Your review