please- DO NOT USE THIS COMPANY.-247 Home Rescue I have waited Months to get a service on my boiler and was told it would happen soon after a few weeks ! I sent many emails to the so called customer service department and they kept fobbing me off ! I have also contacted Watchdog and Rip off Britain so keep posted ! Please read the Martin Lewis web site and see the many complaints about this useless company.
Dear, Gary. We are aware of the distress and inconvenience caused in rescheduling appointments and undertake to do this only when absolutely necessary to keep any disruption to the minimum. So that we can investigate further though, we would invite you to contact our team directly by email at email@example.com with the relevant details including your policy reference. Regards, Lauren 24/7 Home Rescue.
this is the standard response from 247 home rescue. I wouldn't waste your time in writing to socialmedia@247 homerescue.co.uk as this is the response that i got; Dear Customer, We confirm receipt of your communication but do not formally acknowledge this as a complaint. As per company procedure set out on our website and Terms and Conditions all complaints must be submitted using our online process. Please refer to website to progress your matter. absolute joke of a company and i don't know how they are allowed to get away with what they are doing.
Today is the 11th day that I have been left with no heating, no hot water by this company. On the 28th Nov, they emailed me that they ordered the part and would arrive by the 3rd Dec, I was told that the part close £125 plus VAT. nothing happened on that day. On the 4th Dec, I was told it would another 2 or 3 days. By this, I started searching online and found the part cost £2.26 with next day delivery. I was eventually allowed to order the part myself and they will come to fix it. The next day (the 7th Dec, very cold), the engineer arrived before I received the part. After having no heating, no hot water for 10 days, I was desperate to get the boiler back working on the day. I insisted the engineer stay until the part arrives. The engineer called the office telling them I hold him as hostage. The company threatened to call the police. When the engineer agreed to come back tomorrow morning, he left. I then got a call from the company informing me that they have cancelled my membership and will not attend to further service. I have been paying every month, now they ar gone. Leaving my family in the cold house for 11 days.