BritainReviews

    247 Home Rescue
    Reviews, complaints and customer experiences

    Dreadful service

    Mike Kent08-08-2018
    2
    Would buy here again: YES

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    I phoned 24/7 on 9 separate occasions and got cut off. I had a problem with my boiler as my partner is disabled it was pretty urgent.
    I then went back to British Gas who were fantastic.
    I tried to organise a gas safety check and that basically was near on impossible to sort out.

    I think this is probably the worse company I have ever dealt with. I also have contacted Trustpilot regarding some of the there tactics to get positive reviews.

    Most worrying is that they are not regulated by the financial ombudsman so your best option is to just give the 3o days or don't even think of joining them to start with.
    I wished I had read the reviews on Moneysupermarket and other site and not Trustpilot.

    24/7 Home Rescue24-09-2018

    Dear Mike, Your comments regarding the service you have received by 24/7 Home Rescue are very important to us. We endeavour to ensure our customers have a stress-free experience and your report of difficulties in contacting us is a serious concern. However, without your policy reference details, we are unable to provide a comment on your particular case. If you do wish to discuss this matter further, we would invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference. We can assure you that customers of 24/7 Home Rescue are not incentivised to provide positive feedback over the Trustpilot site. This would be in breach of the site’s guidelines that we ensure are met with all feedback received from our customers. Regards, Lauren 24/7 Home Rescue


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