They take your money each month and then when you have a breakdown they charge £45 call out but will not repair the boiler unless you pay extortion amounts for the parts that you are covered for.
You will wait for hours on the phone for them to answer only for them to tell you that you need to pay.
Customer service is absolutely shocking and they are not interested in assisting you or trying to help to get your boiler fixed, they are only interested in getting more money from you.
When you eventually give up and try to cancel the policy, they will make you wait in excess of an hour and then when they do finally pick up they cut you off so that you can’t cancel.
Please be warned the cheaper policy is simply not worth it.
24/7 my policy number is MS0295540 I still do not know if you are repairing my boiler or not!!! And after 1 week of calls and 3 visits from you engineers we still have no heating or hot water.
Are you fixing my boiler that I pay you cover for? If not please cancel my policy immediately as it is impossible to get through to you or your cancellation people and I am still waiting for a manager to call me back which was promised on Friday!!
Go with an honest and reputable company.
**UPDATE** after not being able to complain online or get through to a manager I wrote an email to the webteam, unbelievably, I got an email response from a DONOTREPLY email address stating the following; Dear Customer, We confirm receipt of your communication but do not formally acknowledge this as a complaint. As per company procedure set out on our website and Terms and Conditions all complaints must be submitted using our online process. Please refer to website to progress your matter.
Unbelievable. Im now without hot water or heating for 10 days!!!!!! these people simply do not care and will not fix your boiler unless you pay for parts that you are covered for.
I WILL NOT BE PARTING WITH ANY FURTHER MONEY TO 247 HOME RESCUE AS I HAVE NO CONFIDENCE THAT YOU HAVE ANY INTENTION OF FIXING MY BOILER. YOU ARE SCAM ARTISTS AND SHOULD BE PUT OUT OF BUSINESS.
I HAVE ALSO NOW CONTACTED BBC WATCHDOG & TRADING STANDARDS AND REPORTED YOU.
It is Interesting to see all your positive feedback on trust pilot that you pay people for when they sign up by giving them a free months cover or 10% discount on their premium. This is wrong in so many ways and they are all obviously unaware that they are being scammed and that you have no intention of ever repairing a boiler that they are paying you cover for.
Hopefully the Trading Standards and watchdog will stop this.