247 Home Rescue
    Reviews, complaints and customer experiences

    Rip off boiler company, avoid!

    Steven Ho27-07-2018
    Would buy here again: NO









    Absolutely ridiculous!
    Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it.
    Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine.
    Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet!
    I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue.
    I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery.
    If I didn't have service plan with them I would be better off!

    To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!?
    I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!?

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