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    247 Home Rescue
    Reviews, complaints and customer experiences

    Scammers - should be shut down

    Lucy Buckland 13-11-2018
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    I am only leaving 1 star as it is not possible to leave none.
    Cutting a very long story short 24/7 do not cover you for anything, yet were still happy to take £75 from us to 'fix' a problem they knew they 'didnt cover's then have the cheek to ask for more.
    Then to add insult to injury we try cancelling and are advised that we can't cancel the policy unless we pay £144 and there was no one of a manager's status around to talk to. The complaint has gone in via the formal way now as advised by themselves but that could take 2months it says. Direct debit cancelled our end and credit card company going to support with the fight we are being faced with although reading some of the reviews over the internet will also be contacting bank to get a complete block on company as have seen so many reviews where they have just started taking money randomly as they keep hold of peoples details..... Staff attitude is utterly disgusting never come across anything like it.
    Genuinely have no idea how these people are still going and have not been shut down. Will be looking to take this alot further to stop people continuing to be scammed. Sadly that's all this company is a scam to get money from people yet provide no service

    James 24/7 Home Rescue13-11-2018

    Dear Lucy, we're sorry to hear that you feel dissatisfied with the services provided by 24/7 Home Rescue. However, we would like to invite you to contact us via email at socialmedia@247homerescue.co.uk including your policy reference and (JG) in the subject box. Kindest regards, James 24/7 Home Rescue

    Lucy13-11-2018

    A complaint had already been sent

    James 24/7 Home Rescue13-11-2018

    Dear Lucy, we fully understand that you may have already made a complaint via our complaint’s procedure. However, we are requesting you to email us in order to clarify your policy reference and furthermore, aid in resolving the issue. Kindest regards, James 24/7 Home Rescue

    Dianne03-12-2018

    I just went to post my bad review on Trustpilot and I saw my original review from over a year ago. Needless to say it was a glowing 5 star report. How things can change, eh! I've now edited it with 1 star and a terrible review. Let's see if it stays on there.

    Lidan07-12-2018

    Lidan07-12-2018


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