WARNING!!! Do not use this DISGUSTING & DISGRACEFUL Mickey Mouse company!! Tonight I phoned the 24/7 emergency line as a water pipe burst in my bathroom gushing water everywhere, causing a flood that then came through the ceiling into my kitchen through spotlights!! I spoke to an extremely rude, unhelpful and unsympathetic man, who I believe to be working in an Indian Call Centre... who told me that my claim was DECLINED, as apparently a burst pipe with water gushing everywhere leaking through a ceiling on to electrical lighting is not classed as an emergency!!! I asked him to explain why!? I pay monthly for this service and went through the terms and conditions with a fine tooth comb to ensure I was covered if anything like this was to happen in the future!! Yet myself and my 36 week Pregnant Fiance were left with no help, advice or guidance other than to call our Home Insurance Company to see if we were covered with them!! We have gone through the the terms and conditions again since this phone call and in the conditions it CLEARLY states that internal water leakage, flooding and water damage is in fact covered by this service!! Yet tonight myself and Fiance have been left with no water, and afraid to use the electric within our property. Forcing ourselves to book into a hotel for the night until we can get the damage repaired ourselves.
It also took us 40 Minutes for an adviser to answer the emergency line, this was during water pouring through our ceiling as you can imagine this felt like a lifetime during a REAL EMERGENCY!!!!
I will be complaining to the company directly, issuing a separate complaint to Trading Standards and writing to any governing bodies that authorise this activity.
Please, please do not make the same mistake we did, and do not let these cowboys take your money!!
JUST TO CONFIRM I WOULD ACTUALLY GIVE THIS COMPANY A "0" BUT THERE WAS NO OPTION FOR THAT!!!