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    247 Home Rescue
    Reviews, complaints and customer experiences

    Worst service ever

    Lidan christie07-12-2018
    2
    Would buy here again: NO

    Ordering

    2

    Service

    2

    Pricing

    2

    Delivery

    2

    I have never experienced such poor service from any company.
    On the 27th Nov, an engineer came to do annual check. He found that there is one of the flue blanking missing. I have been using th boiler for 4 years and it has been checked by British Gas and Homeserve for the past few years, never had any problems. He said he needed to switch off the boiler, but the problem could be fixed the next day. Then I received an email from the company the next day (28th Nov) saying the part will not arrive by the 3rd Dec. I was told the part would cost £125 plus VAT. Nobody contacted me until the 4th Dec telling me it would be another 2 or 3 days. By now, I have been living in the house with no heating, no hot for nearly 10 days. I then found out that I could easily order the part online at the price of £2.26 for next day delivery. I send more than 20 emails asking if I could order it myself and they come to fix the boiler. Not until 4.20pm on the 6th Dec I was asked to order the part myself and they will send engineer out on the 7th. I placed the order immediately. The engineer arrived at 4pm on the 7th, but the part has not been delivered. Having not had heating and hot water for 10 days, you can imagine how desperate I was. I insisted the engineer stay until the part arrived. The engineer contacted the office telling them that I locked him in. The office then called me and telling me to let the engineer go and threatened to call the police. All I wanted at the time was to have the boiler back on that evening (the 7th Dec was a very cold day) and I have a pregnant woman in the house. When I found out the part was likely to arrive at 6pm, the engineer and I made an agreement that he would come first thing in the morning to fix it. After the engineer left, I was shocked to receive a call from 247 rescue that they cancelled my membership and would not attend any service. I cannot believe what's happening here. I have been paying them every month and all they did was to switch off my perfectly working boiler and leave me, my daughter and a pregnant woman with no heating, no hot water for 10 days. When the part arrives, they are gone. I have just arranged for someone else to come tomorrow to fix it at the cost of another £88.00. Does anyone know where else I could make this complaint to?

    Alice Roberts18-02-2019

    Hi Lidan, Your comments regarding the service you received by 24|7 Home Rescue is very important to us. We want customers to have a stress- free experience with 24|7 Home Rescue. We aim to take the pressure out of the emergency that you have encountered. Your report of difficulties in your engagement with us is a serious concern. Mindful of this we are eager to seek out some form of explanation and in doing so reach a resolution for the concerns raised by yourself. Please email us directly at socialmedia@247homerescue.co.uk with your customer reference number to hand and a member of our team will be more than happy to look into this for you. Kind regards, Alice Roberts 247 Social Media team


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