Are you looking for affordable yet topnotch music equipment and instruments? Continue reading, learn all about the online music retailer, Dawsons Music, then check out some customer reviews to find out what Dawsons Music customers have to say about them.
About Dawsons Music Established in 1898 by John Dawson, Dawsons Music has a history spanning more than a hundred years, making it one of the UK’s oldest music retailers. The company has to its name six stores spread across the UK, all of which stock an array of musical equipment including pianos & keyboards, guitars(acoustic and electric) amps, effects, drums, percussion, sheet music books, DJ equipment, orchestra instruments, as well as the most recent music technologies. Musicians run all of Dawson’s six stores; the same is true for the online store. Thus customers are sure of informed as well as professional advice and treatment.
Dawsons Music Services With six mortar and brick stores spread across the UK as well as an online store, Dawsons Music is the go-to place for all sorts of musical equipment, instruments, software and appurtenances. Pianos, guitars, drums, mixers, sheet music books, speakers, headsets, etc. Dawson Music has it all.
Delivery Services Customers can view the status of their orders at any time online. Items that are currently in stock get delivered within three days for all valid locations within the UK. Also, deliveries to UK mainland addresses are free for orders above £75 and up to 30kg. Delivery on orders below £75 is charged at £4.5. For deliveries outside the UK, please contact the customer service before placing your order. All orders are fully insured against loss or damage while in transit. If goods get damaged in transit, you can inform Dawson within two working days. This is to allow for a prompt claim to be made against the delivery company.
Refund and Return Policy If you are dissatisfied with your online purchase, simply return it using an insured method of delivery, with all packaging intact, within 14 days. Dawson Music will exchange it for a product of equal value, or give you a full monetary refund.
Finance Options Dawsons Music understands that its customers may sometimes not have enough money to purchase the instruments they want. For this reason, Dawsons Music offers a range of options to customers. These options include 0% APR interest-free and low-interest loans on musical instruments and equipment. Customers can easily access these loans for a duration of 9 to 36 months.
How to Contact Dawsons Music
If you have any issue or complaint to lodge regarding an instrument you bought at Dawsons Music, you can reach their customer support agent on this email email@example.com
Claims, Compliments and Tips for Dawsons Music Perhaps you’ve purchased equipment from Dawson Music. If so, tell us about it. Did you find the online store easily navigable, or it was clumsy and not user-friendly? Did you find the instrument/equipment you wanted, or you encounter any problems? How fast was the delivery? Tell us about their customer service. We would love to hear from you. How about writing a review, this way you get to inform people about what you think of Dawson Music. Reviews help to convince more people to make purchases from them.
Read customer reviews about Dawson Music, the equipment on sale, services, customer service, and the all-round experience here on BritainReviews
Ibanez AZ the back story | and why I left Dawsons Music
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Firstly was charged £9.99 for slow delivery when it should have been free considering it was £489 and their policy states free over £99 and under 30kg, customer service was equally slow at replying to sort it out but wasn't too worried and then the real crunch came when I took delivery of a discontinued (for the past 3years), ex display MK1 version of the MK2 keyboard I had ordered. The MK2 box (which even stated Dawsons display model) had been opened, the newer model taken out and an old used MK1 model stuffed inside, this unit hasn't been sold for years and was covered in marks, how this could happen is beyond me!
I then sent an admittedly colourful email sharing my disgust at their service and was called straight away, not so much to apologies but with an attempt at assertiveness to try and get ME to apologies for my language, rather than the diabolical service I had received. Absolutely ridiculous, use another company, there are so many good companies out there that would NEVER let this happen, go with GAK or DV
Shocking Customer Service ! Incorrect number of items delivered still awaiting balance of order over 2 weeks on !
14th October 2020 Dawsons Music didn't get back to me yesterday with a Tracking Number and Carriers name. I was promised a call back today from the Customer Services Manager but this didn't happen...the Customer Service level is shocking!, I have now had correspondence with 4 members of the Team none of them seem able to help me with my outstanding order item...I have now involved the CEO of Dawsons Music and so it will be interesting to see if I get a result from him. I will continue to post updates until Dawsons complete my order and I actually take receipt of the outstanding item !
Despite many phone calls and emails to Dawsons Customer Services, I STILL await the balance of my order as in my original review. I have been a loyal Customer over the years with Dawsons shops and online..but in my opinion, I find the service has very much gone downhill and Covid cant be blamed for this. I have spoken to Customer Service yet again today and asked them to complete my order this week with Carriers Name and Tracking number....I await this information today and if not received, I will post a further update on the situation. If I receive my order this week, I will also update this review
Incorrect number of items delivered, poor response to communications !
There are currently 2 customer review posted about Dawsons Music. On average, they received a star-grading of 3.6/10, with 0% of the reviewers indicating that they would buy from the brand again.
What services or products do Dawsons Music offer?
Dawsons Music is mainly active in the General category, more specifically with Electronics.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Dawsons Music website with confidence. If not you can find many other brands to read about on our website!