Helloprint Reviews

: 9
33% Would buy here again

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L
Linda
Normally I use to call them for ink ,tonner and cartridge . But sometimes they disappointed as couldn't managed as fast expected. Almost all types of cartridges, inks they have Sometimes we also...Read on
A
Anastasiya
Avoid this company at all costs. Ordered a simple mug with one print for my husband’s birthday and never received it. At first they missed the deadline, so my present was ruined. Then they reschedu...Read on
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LINDSAY STEPHENS
This review is just on the customer service .. I spend over £50,000 per year with Helloprint and although I am more than happy with the print quality the customer service is terrible. I have on ...Read on
J
James
Artwork printed in the wrong place by Helloprint, and then I had to jump through hoops for them to believe me. Poor customer service. Will be taking my business elsewhere in future. Do not recommend!Read on
S
Stu
... useless our machine is down and we tried to use these for an urgent job - let us down big time - will never use again YOU HAVE BEEN WARNED - too big to care - stick with your local printer ...Read on

All reviews (9)

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    Trusted people

    Normally I use to call them for ink ,tonner and cartridge . But sometimes they disappointed as couldn't managed as fast expected.
    Almost all types of cartridges, inks they have
    Sometimes we also buy one get one free offer too
    We have HP, Lexmark and Samsung printers.
    Hardly use to book through sites,so keep their contacts in your phone and keep going works uninterrupted.


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    Black Mug 15oz with 1 print

    Avoid this company at all costs. Ordered a simple mug with one print for my husband’s birthday and never received it. At first they missed the deadline, so my present was ruined. Then they rescheduled it to 1 week later ands reassured everything would be done by then. Of course nothing happened by that date as well and they rescheduled again, every time they had different issues (by they way I even bought their service for the image check, so it doesn’t guarantee anything as well). The latest deadline was 28-29 Feb and on Monday I asked them to give me the tracking number. They confirmed that I’d get it on 27 Feb afternoon for sure. Of course I never got it. This morning I asked them again and - wow, what a surprise! - they told me I won’t get my order due to some other issues (again).

    This company is just scam. They claim that they have 100% customer satisfaction - well, no, I read stories similar to mine (unfortunately, after I made my order), so this is all lies. If you want a reliable printing service for business or personal needs, avoid this one, there is a great chance they let you down and you lose your time.


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    Foamex

    This review is just on the customer service ..

    I spend over £50,000 per year with Helloprint and although I am more than happy with the print quality the customer service is terrible. I have on average 10% of my orders, damaged, missing, sent wrong item by mistake and I always just have to deal with it. I accept that they always replace, but this doesn't always work out and I have to foot the bill.

    Today I asked for help as a customer requested a change with DPD and they sent it back to Helloprint instead and was told by customer service that basically, its tough, she had her chance and as she wasn't in for delivery.

    There is no customer loyalty, goodwill or thank you for being a good loyal customer. I am sure with what I spend per year one re-print wouldn't be too much to ask. I asked if I could contact someone more senior only to be told the lady I deal with is in charge (I am sure she doesn't own the company!) She then proceeded to give me her email address to complain to!
    I am not one for long ranty reviews however I would love someone more senior to contact me about this issue and this may just be the only way to do it.


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    Printed T-Shirts

    Artwork printed in the wrong place by Helloprint, and then I had to jump through hoops for them to believe me. Poor customer service. Will be taking my business elsewhere in future. Do not recommend!


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    didnt

    ... useless
    our machine is down and we tried to use these for an urgent job - let us down big time - will never use again
    YOU HAVE BEEN WARNED - too big to care - stick with your local printer - they care and will look after you ..


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    Flyers

    Having used Helloprint for several years for all my printing, I'm incredibly sad to say that the customer service upon recieving a substandard order means I will never use them again. Ordered flyers and posters. Posters arrived perfect, flyers were washed out beyond the point of usability. When I complained I received a detailed reply explaining that there were tolerances and colour variations etc. However they felt the items were within an acceptable range. I find the decision baffling. I will not use these items as they are not of a standard I would want associated with my business so have had to order from a local supplier at a significant extra cost today. I am very disappointed to say the least, and cannot recommend this company to anyone, as when something goes wrong it seems they simply do not care.


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    Various products

    I've used Helloprint quite a few times and I've had good and bad experiences. Most of the printing is off shore but I think some products are done in the UK. Their banners for instance, are superb! Best around. But other stuff not so good. Their customer service is poor and they use UPS, who are shocking! So keep an open mind and don't be too fussy!!


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    Aluminium Signs

    In theory I cannot comment on delivery as they keep stalling meand have not delivered. As others have said Customer Service is dire. My signs did not arrive and I have complained by e mail twice and been on on-line chat 4 times. Every time someone will get back to me and in two weeks no-one has


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    brochures

    if everything goes fine with this company, people leave a 5* review. I have had reasonable experiences (not 100% positive) of them in the past.
    But the true test of a company is when things go wrong, as they sometimes do. This company has poor customer service, poorly trained customer service staff who don't have any capacity for problem solving or what actually might make the customer happy. I did not want their discounts, or any money from them whatsoever, but they were completely incapable of understanding that I was interested in what had caused the problem in the first place - this was of zero interest to them and so I can only say this is a company that does not want to improve.


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