Serenata Flowers Reviews
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Roses
Small handful of pink and white roses. A big pile of greenery to fill it out. With small plastic vase was £54 Very bad value
Emailed them. They said that that ???? is what you get
Will never use them againJust received flowers in box,I could send you photo,very disappointed as they are wilted ????
Ordered a £50 bouquet, recipient sent me a pic and I was so embarrassed. You could have spent £10 in a supermarket and got a better bunch. Customer service fobbed me off. Do not use this company!
Moonlight Roses and a Blue Tedy beat
I sent the flowers and gift for my daughter-in-low and my new born nephew. I made them a real surprise, especially because I ordered from România. So, thank you Serenata very much for your suport.
Always with you
Big hugHave used Seranta twice now to send flowers to my daughter both times the flowers have been lovely and she and I are very happy with the service.
Big thank youRoses
I sent my friend some flowers yo my friend just before Christmas and they are still look good now on the 9th January. I've used Serenata a few times now and they are and always will be my first choice. Sue Davies
Fresh, lovely beautiful flowers
the flower is the best way to express your emotions to someone, i am ordering flowers from the Serenata for a long time. i am an old customer as well as satisfied too.
I received a box of flowers last Saturday 6th June and was very disappointed. Instead of the wow factor on opening the box, the flowers looked squashed and half dead. I have used Serenta before to send flowers to family and just hope they were not in the same condition as mine. Will not use this company again.
I received a box of flowers last Saturday 19th September. I was very disappointed to see that the bouquet contained a few blue and purple flowers down the centre of the arrangement and the rest and majority of it was plain dull greenery. I had received a number of other bouquets in similar sized boxes which were filled with beautiful flowers and are lasting well. In the Serenata bouquet the greenery is now drying out and dying and the flowers are past their best. I would not recommend using this company .
serenata flowers
Put wrong number in for the address and asked them to change it. They replied within minutes saying they can't help me. Some stranger got the flowers and chocolates.
I received flowers and a badly smashed vase
I was thrilled when received a large box of flowers on by birthday from my family in New Zealand but was upset to find the glass vase shattered into many pieces . The flowers which looked ok did not last ( I have a regular delivery of flowers from a florist in London and the flowers frequently last 3 plus weeks !) I contacted my family and also emailed Serenata Flowers and after several email they have said they will not replace the vase but would offer discount on a future order !
Disgusted of Guildford !boquet
flowers excellent person receiving more than pleased unfortunately you omitted the name the person who they were from which led to some difficulties
Mixed flowers with Rose's.
Customer sevice second to none, and so polite
Flowers were, and still are beautiful.Flowers
I am absolutely disgusted with this order. It's the first time I've used your company and for £35 I'd expect a better product.
I purchased this bouquet to give to my Mum on Mother's Day and judging by what she has received, she probably thinks her hate her.
Most of the flowers are squashed or flattened. The leafs are shrivelled or dead. You don't say on your site that they get delivered in a box and need to be assembled upon delivery, the picture shows a bouquet in wrapping with a bow! You are misrepresenting your product and misleading your customers.
Absolutely shocking to charge that much and just post a load of dead flowers in a box.
I don't want re-delivery, I don't even want the first lot I ordered from you.Jonathan, I have had the same experience - They were compared with the website image different as chalk and cheese. Serenata not interested only told me to send a further photo in 3 or so days time. Feel very upset and annoyed that this Mothers day gift was sent with much love from my daughter
Flowers - Cream Tea
Long time user of Serenata Flowers, normally good service and high quality bouquets. I purchased the Cream Tea bouquet and was incredibly disappointed with the low quality bouquet that arrived, looking completely different from the image on the website and disappointing the recipient.
Excellent Ordering and Delivery, but I can't bring myself to give them more than a 4 overall score as they don't deserve it.
I voiced these concerns to the customer service team who told me that the correct number of stems were in the order and so they considered the service and quality acceptable, despite significant difference in the photos - which I would love to share with this review.
Based on the subsequent poor customer service, I have closed my account and will not be using them again.'Floral Ratatouille'
"Delivering Happiness" - but not necessarily on the right day. I chose Serenata (first) time as they had a 'local' supplier/partner in the delivery area for my mum's birthday, and also they were offering a 'next day' delivery.
Got my order confirmation - date (and '8am - 8pm window') but they were not "dispatched" until the morning AFTER the booked date, and did not arrive until midday on. Raised a complaint with them for refund/compensation, but besides offering me their "heartfelt apologies", they offered nothing more than an excuse for why they miss the odd ("3%" apparently) delivery commitment.
So, even though they offer a next day/specifc date delivery, buried in their T&Cs it says 'you should allow 24 hours after the intended delivery for the flowers to be delivered'. So that's good then.
Not sure what the 'new normal' looks like, but personally I'm looking forward to companies no longer using 'the Covid excuse' for poor service.Magic moment bouquet
Do not buy from this company disgusting presentation. Box turns up with withered flowers they are nothing like the photos on advertisements you will definitely get your fingers burnt if you order from these.
Flowers
DO NOT Purchase flowers from serenata flowers! I’d give no stars if I could it would be more accurate! Most shocking quality, bouquet looks nothing like what’s advertised , only had half the flowers if that and the customer service is a joke! Please please do not waste your time and efforts with this company!!!!
Nothing like the advert
Thought it was a total rip off
I queried if there were missing flowers
Will not recommend to anyone everSweet Embrace
If I could leave no stars I would!!
Avoid at all costs.
I ordered some flowers for my Great Aunt after her brother passed away. Firstly they said they have been delivered when they hadn't.
When I contacted them they arranged another delivery. The flowers arrived dead, with no petals or flowers attached. They had been ripped to absolute bits.
The driver handed them over knowing the state then ran off!!
This is not what you want when you are sending flowers to a bereaved family. The stress and further upset it has caused is unacceptable!!Bella and summertime
Avoid Avoid Avoid
Looked at the site 2 days previous and added a bouquet and truffles to the basket. Went back 2 days later and started a new order. No option to review the basket and I completed the purchase only to find I had been charged for the previous bouquet and truffles.
Made the order at 20.54 on Tuesday to be delivered on Thursday. Emailed at 21.01 on the Tuesday to notify of the error and request refund and was emailed at 7.02am on Wednesday to say flowers were with courier and refund could not be issued.
Customer service is appalling. No attempt to rectify the situation. Spend your money elsewhere folks, this company definitely don't deserve your hard earned money.£50 Amber Vixen
Ordered £50 flowers and a £10 vase, they delivered the flowers which weren't in the best condition and forgot to send the Vase meaning the flowers got wasted anyway. Spoke to support who said they can't send the vase out seperately so would refund me the cost of the vase for the inconvenience (even though it wasn't delivered) - There support team has been terrible, they haven't acknowledged any of the issues I raised and have simply said they can't help me.
I would not shop here again or recommend it to anyone else, there are plenty of other places that do it better and have a much better response to issues.Flowers
It's unfortunate that I write this review, as I previously had good service. However, I ordered flowers on Thursday, for delivery on Saturday. No delivery was attempted (no calling card left), meaning the flowers would be delivered on Monday. Despite contacting the company over the weekend to ask for fresh flowers to be delivered on Monday as I knew they were likely to be dead, they ignored my request. As expected, the flowers arrived. The box looked like it had been kicked down the road and the flowers and foliage were dead. After several emails later, it was agreed that a further bouquet would be sent, delivered today (Wednesday). No email was sent to say they had been delivered, as its normal practice having used them before. The box was again battered and half of the flowers and foliage dead. Whilst the customer services department offered me a 20% discount on my next order, a cheek to say the least, I would have expected better customer service given the current economic climate and social media influence on company reputation. It's everything ! I won't be using them again.
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Ordered Mother’s Day flowers very disappointed didn’t even last a week would not recommend