My review received a verification request

I've Been Asked to Edit My Review or Provide More Information

Companies you've reviewed might contact you if they believe you've referenced the wrong business or breached BritainReviews' guidelines.

Why Might a Company Get in Touch?

Engaging with a reviewer is a common step for companies managing problematic reviews. They might reach out for several reasons:

Unrecognised as a Customer:

  • Occasionally, companies may need extra details if they can't recognise you as a customer. By requesting more information, they can promptly identify, comprehend, and resolve any issues.

Misplaced Review:

  • If it appears your review was posted to the wrong business profile, the company may enquire if you intended to review their establishment specifically.

Guideline Violation:

  • Reviews must not include confidential or private information. If a company believes your review contains such content, they might ask you to amend it.

Eligibility Concerns:

  • Should a company suspect that your review doesn't adhere to BritainReviews' publishing standards, they might request further details to verify your experience.

This guide aims to clarify why and under what circumstances a company might contact you regarding your review, ensuring transparency and effectively addressing any concerns.

How Does It Work?

You'll receive a message from the company via the email associated with your account. It's your choice how to proceed. We allow one week for you to respond to their enquiries.

What Happens If I Disagree With the Request or Don't Respond?

If you disagree with the company's request, opt not to respond, or fail to provide sufficient information, your review may be removed following a final assessment by our team.

This process ensures both parties have a fair chance to address any concerns related to the review, maintaining the platform's integrity.