Your house is the, or at least one of the, most expensive things you’ll ever buy. And because your home also is a place where you need to feel safe and secure and having a home in general is very important, it might be wise to take out a home insurance policy to protect your house. But you might wonder which company you should choose. One of the companies that offers home insurance is AXA Home Insurance. But what kind of cover do they offer? And what premium do they have to pay for it? What kind of customer service do they offer? And will they really pay when your make a claim because your house gets damaged? The first two questions can be answered by looking on their website, but for hones answers to the other questions you can best rely on customers that have dealt with AXA Home Insurance. They can inform you of everything you need to know.
About AXA Home Insurance
As the name already indicates, AXA Home Insurance is a company that offers home insurance policies. According to the about page on their website. the company has already been in existence for 300 years. The name AXA Home Insurance, however, was not used until 1985, after a couple of mergers. They operate in 64 different countries. In these countries they have 166,000 employees and offer their services to 103 million customers. They offer multiple insurances like car insurance, travel insurance and the home insurance that will be focused on here. This home insurance offers unlimited buildings insurance, a full accidental damage cover for both your home and its content, a £2,500 personal possessions cover, £100,000 contents insurance and a legal expenses insurance policy. You can choose between HomeSmart, HomeSure and HomeSafe policies.
An AXA Home Insurance Ad. Will this be how it works in real life?
Services of AXA Home Insurance
You can get a quote or taking out an insurance policy by filling in an online form on their website. Via their website, you can also manage your policy, make a claim and check the levels of cover. And if you need to, you can contact them. They have several phone numbers on their website. Which one you should choose depends on whether you are calling for customer services, claims, legal expenses, home assistance, finance queries of complaints.
Complaints, Compliments and Tips for AXA Home Insurance
Is your home already insured by AXA Home Insurance? Or has it been in the past? In both cases, we want to know all about your experience. What kind of cover does AXA Home Insurance offer? Can you trust them to do as they promise? Do they really pay any claim you make, or did your claim just happened to fall under some fine print that you never even noticed before but gets you into trouble at the time of the claim? And hoe are the people at customer service handling your complaints or problems? Write a review and let us and everyone know your opinion about AXA Home Insurance.
What kind of cover does AXA Home Insurance offer? Read reviews about this company with content insurance, home cover, legal expenses cover and more.
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I earlier insured my car FROM axa, they had lot of covers and offers to it. It really made me go for. I have been with them like for last 4 years, also got my covers for the car when I met with accident. It was so easy with AXA. they help with everthing. GETTING home insured with them was a good choice.
Took out an insurance cover Saga / Axa Home Emergency cover where they claim they will sort out the problem within a few hours. I had a leaking roof, reported it, it took them 14 days to send out a roofer to do temp works to stop the leak, then the works only lasted for a few weeks. When I complained again they told me i had to make another claim to get the roofer back. They told me once the bad weather had gone they would do a permanent job to the roof. Then they told me that they would not be doing this work. What a Shambles.
FROM OUR TORRID EXPERIENCE AND UNDER TWO YEARS LATER WE ARE STILL STRUGGLING TO SETTLE FOR ONE EXPENSIVE ITEM OF OUR CLAIM. WE WOULD NEVER RECOMMEND THIS COMPANY. IF YOU HAPPEN TO HAVE A MISFORTUNE OF HOME BURGLARY THEN FROM DAY ONE EMPLOY YOUR OWN ASSESSOR BECAUSE THE LOSS ADJUSTER SENT BY THE INSURANCE COMPANY WORKS FOR THEM. AFTER FIVE MONTHS STRUGGLE TO GET OUR CLAIM SORTED WE WERE NOT GETTING ANYWHERE. AS A MATTER OF FACT WE HAD THE IMPRESSION THEY WERE TRYING NOT PAY FOR OUR CLAIM AND MADE US FEEL AS IF WE HAD INSTIGATED THE BURGLARY. ONCE WE EMPLOYED OUR OWN ASSESSOR THE TONE OF THE COMPANY CHANGED AND HE MANAGED TO GET US MOST OF THE CLAIM EXCEPT ONE ITEM WHICH WAS QUITE EXPENSIVE. WRITING TO THEIR CEO WAS A WASTE OF TIME.THEY AGREED TO PAY SOME COMPENSATION AS TO THE WAY WE WERE TREATED.ONE OF THEIR COMPLEX CLAIM PERSON ON THE PHONE AGREED THAT BECAUSE THE ITEM WAS EXPENSIVE, THE INSURANCE COMPANY ARE RELUCTANT TO PAY. WE HAD PREMIUM INSURANCE COVER AND UNLIMITED SINGLE VALUABLE ITEM. WE ARE NOW TAKING THE MATTER TO THE FINANCIAL-OMBUDSMAN.
Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the premium. She said no. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. How is this fair? I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £1000?
Axa (Tesco Home ins) Buildings/Contents Insurance Dreadful, Emergency Service Even Worse
I had a radiator burst in my bedroom which caused water damage through the ceiling into my lounge. The emergency service took over 6 hours to arrive. The company were incompetent and drained my system via a price of garden hose from the top of my boiled. They leaked water into the boiler causing various parts to break including the pcb board they also broke a valve by the tank. Axa emergency left myself and my children one of which is disabled and classed as vulnerable without hot water and heating for over 5 weeks leaving us to live/keep warm in one room. The employees including the mangers made numerous threats and accusations and I am in the middle of my written complaint after which I intend to go to the ombudsman. The claim for the water damage was just as bad dealing with rude incompetent staff having to argue and fight for every item which has been damaged/claimed for. DO NOT INSURER YOU PROPERTY WITH TESCOS BANK(AXA UNDERWRITERS). I had every add on and extra and I was told that a massive deduction would be taken off my carpet settlement if I didn’t go with the person they get a massive percent off with. I broke my glasses whilst emptying buckets/pans of water coming from the burst radiator I stumbled back nocked my glasses off my bed and and accidentally trod on them. I was told that because they weren’t damaged by the water from the radiator I would have to make a separate claim and pay another excess. Clearly I should not have tried to stop more water damage happening and just left the radiator water to flow for the 6 plus hours it took the incompetent emergency engineer to arrive. I could go on an on about this claim and how badly it is/has been handled but I won’t. PLEASE TAKE MY ADVICE do NOT TAKE OUT TESCOS BANK/AXA HOME INSURANCE OR ITS EMERGENCY SERVICE THEY ARE APPALLING. I should give zero stars for everything.
There are currently 6 customer review posted about AXA Home Insurance. On average, they received a star-grading of 3.6/10, with 50% of the reviewers indicating that they would buy from the brand again.
What services or products do AXA Home Insurance offer?
AXA Home Insurance is mainly active in the Insurance category, more specifically with Home, Other, Vehicle, Travel.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the AXA Home Insurance website with confidence. If not you can find many other brands to read about on our website!