MRL

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MRL

60% Would buy here again

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Spotlight: What are our customers saying?

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aiPxvpay
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kaye
Purchased holiday insurance, received no confirmation/documentation. Emailed next day, bounced back & tried to call but no answer. Located the parent company, emailed and again bounced back. Le...Read on
A
Ash
Poor service. Cant get hold of on the phone and cant find the web chat the recorded message advises you to use. Asked for amendment to policy due to cancellation and rebooking of holiday but had no...Read on
S
Steve Adkins
Purchased travel insurance last year. Service was OK. Was informed of upcoming renewal but contacted MRL to say it was not required. I contacted by email because at the weekend their phone line say...Read on

All reviews (5)

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  • Ordering

    Service

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    Would buy here again
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    Mr.

    555


  • Ordering

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    Would buy here again
    Overall

    Mr.

    555


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    Travel Insurance

    Purchased holiday insurance, received no confirmation/documentation. Emailed next day, bounced back & tried to call but no answer. Located the parent company, emailed and again bounced back. Left it a couple of days and sent another email to parent company. Decided to give up, check my bank account and MRL Insurance had taken the money out TWICE!!! Took travel insurance elsewhere as i'd still not received any documentation or a policy number. 10 day holiday has now ended, policy documentation was sent over 4 days after i had returned, absolutely useless. Still chasing a refund for the double charge to my account and also the policy that i couldn't use. AVOID AVOID AVOID!!!


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    worldwide annual insurance

    Poor service. Cant get hold of on the phone and cant find the web chat the recorded message advises you to use. Asked for amendment to policy due to cancellation and rebooking of holiday but had no response since 12th april.


  • Ordering

    Service

    Pricing

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    Would buy here again
    Overall

    Travel insurance

    Purchased travel insurance last year. Service was OK. Was informed of upcoming renewal but contacted MRL to say it was not required. I contacted by email because at the weekend their phone line says they are closed and in the week they have a message saying the phone line has been suspended because of vivid and you should email. Emailed several times but MRL still took new policy premium and now I have to claim it back. Avoid this company.


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