Simplesurance

All reviews

Simplesurance

43% Would buy here again

Reviews, complaints and customer experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

M
Marius Burhala
waste of time and money and on the end you wake up with your phone not fixed Read on
M
Max Mst
simplesurance is not honoring my claim. They're asking for documentation they didn't require or mention when I signed up. Here's how I am going to get it solved, hopefully it will help others who f...Read on
A
andrew thomas
FRAUD ALERT. I have had a claim in with this company for a broken phone screen for 3 months now. They will put hurdle after hurdle in your way to being paid out. They insist on screenshots from sub...Read on
D
daniel dadulescu
After my phone was repaired from this cowboys is overheating, I complain on the company and the next email was this Dear Mr. Dadulescu, We are happy that your claim has been brought to a...Read on
D
daniel dadulescu
Claim Number 187201 If you will buy insurance from this cowboys , your phone will be repaired in Lithuania :)) I sent the phone to change the screen , i just received back today with the scree...Read on

All reviews (7)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    phone insurance

    waste of time and money and on the end you wake up with your phone not fixed


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    phone insurance

    simplesurance is not honoring my claim. They're asking for documentation they didn't require or mention when I signed up. Here's how I am going to get it solved, hopefully it will help others who find themselves in this situation.

    If simplesurance is denying your claim by requesting additional documentation (that wasn't specifically mentioned in the insurance terms when you started the contract) or by making impossible demands such as screen grabs from phone menus you can't access, they are doing so illegally.

    Below is a list of organisations that can help you for free (some will even charge simplesurance a fee). You cannot submit your complain to all of them at the same time, as they will refuse to take a complaint which is being considered by another dispute resolution body or by a court, so just go through the list one by one until your issue is solved.

    1. (if you don't live in Germany): the European Consumer Centre in the country where you live. Google it for link and email address, as trustpilot won't let me post links.
    Language: local language

    2. Versicherungsombudsmann e. V. (Insurance Ombudsman)
    Google it for link and email address, as trustpilot won't let me post links.
    Language: German (use Google Translate if you don't know German, and ask a German speaking friend to double check it)

    3. Schlichtungsstelle für gewerbliche Versicherungs-, Anlage- und Kreditvermittlung (Conciliation board for commercial insurance, investment and credit intermediaries)
    Google it for link and email address, as trustpilot won't let me post links.
    Language: German

    4. Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V. (Extrajudicial Dispute Resolution Body for Consumers and Companies)
    (they can handle complaints in English)
    Google it for link and email address, as trustpilot won't let me post links.
    Language: German and English


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Phone insurance

    FRAUD ALERT. I have had a claim in with this company for a broken phone screen for 3 months now. They will put hurdle after hurdle in your way to being paid out. They insist on screenshots from submenus on phones that dont work. They do not accept email receipts. They will not allow you to use an apple authorised repair centre. They will not provide any complaint escalation process. They do not comply with Subject Access Rights requests. My claim is now with both the Information Commissioner and the Insurance Ombudsman. What a complete waste of time for a relatively simple process. DO NOT USE THIS COMPANY


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    insurance

    After my phone was repaired from this cowboys is overheating, I complain on the company and the next email was this

    Dear Mr. Dadulescu,



    We are happy that your claim has been brought to a positive conclusion.

    We would like to inform you that we have exercised our right of termination following a claim and that the contract has been terminated from the 27.02.2020. From this point on, the protection plan ceases to exist.

    In order for you to receive the refund of the remaining premium, we would like to ask you to let us know your current bank details (IBAN, BIC and full name of the account holder). When we receive this information, we will inform our billing department to start the refund process. You should have the money on your account after 10-12 business days.

    We thank you in advance for your efforts. We wish you lots of fun with your device.

    For further questions, please feel free to contact us. Please answer directly to this e-mail and we will process your request as soon as possible.

    With best regards,


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    insurance

    Claim Number 187201
    If you will buy insurance from this cowboys , your phone will be repaired in Lithuania :))

    I sent the phone to change the screen , i just received back today with the screen changed , but the phone overheats after 10 min :)) , i call them they give me a link to make a complain , but on that link you can make just a claim not a complain

    This companies should start learn that we are in UK , not in Germany , is ridiculous how they treat the customers , im 99% that they use cheap parts , this should be the reason why they sent it in another country for service

    Next Step will be ombudsman , i will keep update


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Insurance

    They complete ignore my case. Scam.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Must tryy

    Good for those who are extremely careless about their gadgets, just like me. Must try to protect from huge bills,


Others also viewed

The AA brand logo for reviews of insurance providers, products and services
The AA
1 reviews

Cars and other vehicles are pretty important in everyday life. You might need your motor or automobile for work. If that is the case, you want it t...

Confused.com brand logo for reviews of insurance providers, products and services
Confused.com
2 reviews

Your car might be one of the most valuable and most prized possession. And because it’s an item that some people use every day, the chances o...

ProtectYourBubble brand logo for reviews of insurance providers, products and services
ProtectYourBubble
1 reviews

Are you looking to insure your mobile phone from theft? Are you a student that regularly loses your possessions and hoping to find an insurance com...

Post Office Insurance brand logo for reviews of insurance providers, products and services
Post Office Insurance
1 reviews

Certain events can cause great financial problems. If your house burns down, your partner passes away or your business goes bankrupt you will need ...

Simplesurance

Your mobile phone, laptop, iPhone or other device is a valuable gadget to have. But it is also a product you use multiple times a day. So chances are that something happens to your precious tablet or iPad. In that case, you might be glad to have a gadget insurance policy. But what is the best company to provide you with such a policy? One of the companies that offer insurance policies is Simplesurance. But what can you expect from their covers? How easy will get a policy from their website be? And what kind of customer service does Simplesurance offer for customers that have some sort of question, problem or complaint? These questions can be answered by customers that have already covered their handheld or another gadget via Simplesurance. Read their reviews to get some more information about Simplesurance. Their opinions, comments, ratings and experiences can help you to know what to expect from a policy provided by Simplesurance.

About Simplesurance
Simplesurance is an insurance company. They offer insurance policies for gadgets. Simplesurance also offers a policy for your mobile phone. They cover brands such as Apple iPhone, Samsung Galaxy, HTC, Huawei and other mobile phones. Also, tablets can be covered by Simplesurance. They offer insurance plans for iPad tablets, Samsung tablets, Amazon tablets and more. And there is also laptop insurance for your laptop computer. In their electronics section, you can find policies for game consoles, cameras, TV’s, HiFi systems, computers and other electronics. Besides insurances, they also offer a warranty extension for laptops. Their policies cover things like all-round device protection, water damage, software failure, display failure, fire damage, quick repair services in case of damage and free customer service. It’s also an option to protect your tablet against theft. That means that you will keep your manufacturer’s warranty just a little bit longer.

Services of Simplesurance
It’s easy to take out one of Simplesurance ‘s policies online. On their website, you can find a form that can help you get a quote. Just select the device that you want to cover, the model of the device and the price that you purchased the device for. You can choose a one year cover, two year cover of a 3-year cover. Then, the quote will show you what your cover is going to cost you. There is also a customer service that is willing to help you out if you have some sort of question, problem or complaint.

Complaints, Compliments and Tips for Simplesurance
Is your gadget or device already covered with a gadget cover from Simplesurance? If so, we would love to know what you think of Simplesurance. What kind of protection does their cover provide? Have you ever needed them because of a claim? Did they really pay you what they promised? Or was your situation the exception that was left out of the cover because of some small print? And what do you think of their customer service? Write a review and tell everyone what your opinion on Simplesurance really is.

Is your gadget really safe with a policy from Simplesurance? Read reviews about their covers for laptops, cameras, mobile phones, iPhones, tablets etc

Before taking out insurance
Firstly, before you take out insurance, you should consider answering the following questions. If the insurance company is an independent agent or an insurance company?

Secondly, you should research the company's history and reputation. And reading online reviews is a way to find out more about their consumer satisfaction.

Thirdly, you should also look into the insurance companies’ financial strength to be sure that they can cover your claims!

Fourthly, always looking into the coverage of an insurance policy. Make sure that what you need is what you get!

Fifthly, analyze and compare the price of an insurance policy. Whether you are taking out a home or health insurance, there is always a cheaper and (not always) a better option.

Finally, there are more things to consider before taking out insurance; matters as the ease of doing business like getting claims approved.

Also, if you are looking for reliable insurance companies, you can have a look at the following company or companies that have positive review scores on BritainReviews: