Arctic Army Reviews

: 26
69% Would buy here again

Most relevant positive review

  2024-06-02
Bomber jacket in green and bla
The bomber jacket I bought from here is just gorgeous. The craftsmanship is so detailed and perfe...Read on
L. Russell

Most relevant negative review

  2024-03-10
Fur Parka
I actually decided to treat myself to a Fur Parka in 2019, but thanks to covid, I only got a chan...Read on
Smith

Review with most votes

  2024-03-11
Jacket purchase, praise for se
I recently bought a jacket from this online shop and I was really impressed with the service and ...Read on
V. Knight

Reviews (26)

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    2 jackets purchased

    I bought two jackets, one for myself and one for my sister. They were really nice, but the one I got was a bit too tight at the bottom, so I had to send it back and exchange it for a larger size. I emailed them about it and they told me what to do, and I got the new jacket really quickly.

    I just wish they had put the measurements for the bottom of the jacket so I could have avoided the hassle of returning it and waiting for the replacement. Unfortunately, the jacket was for my sister's birthday and it ended up being late because of this. However, overall, both jackets were really cool and the customer service was excellent.


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    Jackets

    I'm really happy to say how pleased I am with the jackets I bought from this company. They are super warm and luxurious, with a really soft feel that's lovely against the skin. The design of the jackets is also really striking, giving them a stylish and elegant look. Plus, the packaging was done really well, which added a nice touch of excitement when opening them up. I was so pleased with my first purchase that I ended up ordering a second jacket within just a couple of weeks. Overall, I would definitely recommend these jackets to anyone looking for a top-quality, stylish outerwear choice.


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    Bomber jacket purchase

    I bought a bomber jacket back in 2020 as a present for my daughter. Somewhere in December 2021, the jacket began to tear at the seam. I got in touch with the company, and they told me to send it over for repairs. The initial fix was good, but sadly, the jacket tore again not long after. As they couldn't mend it a second time, the company offered me a gift card for the coat's value. During the whole ordeal, Arctic Army truly showed great customer service and professionalism. We'll definitely think about shopping from them again down the line.


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    Warm jacket purchase

    I thought I would try out this jacket after checking out some good reviews online, and I have to say I am really impressed! The quality is excellent, and it is super warm, even warmer than my Moncler and Canada Goose jackets. I was pleasantly surprised by how well it kept me warm in cold weather and how comfy it is to wear. The design is sleek and stylish, making it a great choice for both casual and more formal occasions. All in all, I am very pleased with my purchase and would definitely recommend it to anyone in need of a reliable, warm jacket.


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    Bomber jacket in green and black

    The bomber jacket I bought from here is just gorgeous. The craftsmanship is so detailed and perfect. The fur ruff gives it a luxurious touch, really making it stand out from all the other similar styles. I loved that they had a tool to help me find the right size, making sure it fit perfectly for maximum comfort and style. After loving my jacket so much, I got a black one for my husband, and he's thrilled with it. The quality of these jackets is top-notch, I would definitely suggest them to anyone in need of stylish, well-made outerwear.


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    Puffer coat

    The puffer coat I bought from here was really cute and kept me cosy in the cold weather. But when I had to return it because it didn't fit properly, it ended up costing me quite a bit to send it back safely. It was a bit of a pain, so just remember that if you're thinking of purchasing anything from this place.


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    Well-made jacket

    I bought this really nice jacket from this company recently and I absolutely love it. It fits perfectly based on the size chart and it's really well made. You can tell the materials used are top-notch, so I know this jacket will last a while. I was pleasantly surprised by how quickly it arrived after I ordered it. The whole ordering process was smooth and quick. I'm so pleased with my purchase that I might get another one in a different colour. I would definitely recommend this company to anyone looking for good quality clothing.


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    Jackets, washing machine, delicate wash

    I took a bit of a risk and chucked my jacket in the washing machine on a delicate setting, even though it said on the label that it should be dry cleaned. Well, it came out looking like a disaster - all ruined and shrunk beyond saving. I really should have just listened to the care instructions properly. It's a shame the jacket couldn't handle a gentle wash like I thought it could. Lesson learned - next time, I'll be sure to be more cautious and stick to the recommended cleaning instructions.


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    Jacket for my daughter

    I bought a jacket for my daughter recently, and she really loves it! She had been wanting one for a while, so I thought I'd surprise her with it. The first size I ordered turned out to be too big for her, so I had to send it back and order a smaller one. Everything went smoothly, and the customer service was brilliant. They processed the refund for the first jacket quite fast, within a week of me returning it. I'm really happy with both the jacket and the service I got from the company.


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    Second coat purchase

    This company is absolutely brilliant! The products are just fantastic and the customer service is really top-notch too. You may pay a bit more than other places, but it's definitely worth it because you receive top quality items and excellent service. I purchased my second coat from here this year and it's incredibly warm and cozy. I'm already looking forward to the new products they have coming out. Thank you so much!


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    Tailored puffer jacket

    I bought a puffer jacket from this shop not long ago and I was really impressed with how well it was made and the attention to detail in the design. It kept me so warm during the winter and in cold weather. I'd definitely suggest this jacket to anyone looking for a stylish and cosy outerwear choice.


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    jacket

    The service was really good, quick delivery and simple returns process. But I was a bit let down by the jacket. It came with marks from the packaging and the size and fit weren't what I was hoping for. Even though it was quite pricey, the jacket just didn't meet my expectations in terms of how it looked and felt.


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    Oversized item, re-ordered smaller size

    The first item I got was way too big, so I had to get a smaller size instead. Sorting out the return was quick and easy, and I got my money back in no time. All in all, it was a really straightforward and stress-free experience.


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    New jacket

    I absolutely love my new jacket! It's really cool and stylish. The quality is top-notch and the customer service was outstanding. I wish all companies were as good as this one!


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    Coat and hats

    The products I got from this company were top-notch. The coat was really warm and stylish, and the hats were a great addition to my winter wardrobe. Friends and family have all given me compliments and asked where I got these fantastic items. The service was excellent, with an easy ordering process and on-time delivery. I've bought several things from this company and have always been impressed.


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    Puffy down jacket with fur

    I've just got my new puffy down jacket with fur, and I'm really impressed with it! The quality is fantastic, keeping me nice and toasty even in 0-degree weather out here in France. It's not just practical, but it looks really stylish too, and the pockets are perfect for keeping extra warm. The delivery was super quick too, only taking 3 days to arrive. I'd definitely recommend it!


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    Damaged item in inappropriate packaging

    I was really disappointed with the item I got because it wasn't properly wrapped in the box, and it arrived damaged. The packaging was really poor quality, and the orange accessory inside was messed up. Also, the coat had a weird smell that I didn't like at all. I expected better from a company that sells high-end products and charges a lot of money. To top it off, the discount code they advertised didn't even work, which just made me even more unhappy with the whole purchase.


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    Jacket purchase, praise for service and shipping, quality material, oversized fit, recommend size down.

    I recently bought a jacket from this online shop and I was really impressed with the service and how quickly it was delivered. Everything from ordering to getting the item was easy and straightforward. The customer service was great too, they were quick to respond and helped me with any questions I had.


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    Fur Parka

    I actually decided to treat myself to a Fur Parka in 2019, but thanks to covid, I only got a chance to wear it in 2021. Unfortunately, after just one wear, I noticed that the material on the pocket had broken and ripped on the sides. I paid a hefty 800£ for it, but it turned out to be a big disappointment. I wouldn't advise anyone to buy it. It's a shame I can't upload any photos to really show how bad it is. And just to clarify, I live in Ireland, not in Mauritius as Trustpilot seems to think!


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