Arista Living Reviews

: 4
25% Would buy here again

Spotlight: What are our customers saying?
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D
Daisy
Was so nervous to order after reading reviews on here but as they were quite old I decided to take the risk and I'm so glad I did because the bed is absolutely stunning we've had ours 6 months now ...Read on
J
Jodi Pinter
Absolutely awful. Bed is meant to be delivered next week. Been told it's now delayed by 4/5 weeks. Which is not good enough. I can't get hold of a member of staff to talk to anyone about it. No pho...Read on
S
Steve
Have not even received my full bed as the delivery company lost it. Was told in an email I'd get some form of compensation. Eventually was offered 60% off my next purchase, I only need one bed and ...Read on
R
Rebecca
Do not order from this company. Lots of amazing reviews on instagram from bloggers who are clearly receiving the paid for orders from genuine customers. As like most people who have left reviews wi...Read on

All reviews (4)

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Superking ottoman light grey

    Was so nervous to order after reading reviews on here but as they were quite old I decided to take the risk and I'm so glad I did because the bed is absolutely stunning we've had ours 6 months now and no issues so far!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A bed

    Absolutely awful. Bed is meant to be delivered next week. Been told it's now delayed by 4/5 weeks. Which is not good enough. I can't get hold of a member of staff to talk to anyone about it. No phone numbers get you through to an actual person. Its shocking!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A bed- I think it hasn't all arrived yet

    Have not even received my full bed as the delivery company lost it. Was told in an email I'd get some form of compensation. Eventually was offered 60% off my next purchase, I only need one bed and they only sell beds so this was not sensible, which one of their employees agreed with.

    Was then put through to complaints were a manager would eventually offer 10% back, this would be £26 as we had a voucher from a Youtuber for 50% off. I replied saying that this just doesn't compare to the previous offer, 60% off a bed would save hundreds potentially (if we gave them more money). The next day I receive an email saying my refund has been processed... for 5%. Which has to be the most petulant thing I have ever experienced from a company. I'd love to have spoken to someone on the phone and provided my number but it is all done through emails. I'd love to say the bed is good but it should have been here in June.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bed

    Do not order from this company. Lots of amazing reviews on instagram from bloggers who are clearly receiving the paid for orders from genuine customers. As like most people who have left reviews within the last few weeks, I have been messed around with delivery dates. I am 5 months pregnant and ordered an ottoman for storage so could also do without the stress! Impossible to get an answer from customer services regarding a delivery date, just told an email will be sent tonight however the response to every review is 'we have had technical problems with our emails' looking back at past reviews, they were using the same excuse back then too! I am more than understanding of the current situation which is why when I ordered my bed I didn't think waiting 8/10 weeks was an issue, however this is now an ongoing problem and I still have no idea when my order is coming - although a magic email will reveal all tonight apparently!! I am very reluctant to ask for a refund as god knows how long that will take... I'm sure a generic response about shipping time, automated email services or some other rubbish excuse will be posted in response to this review however it is not good enough!!!


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