Artificial Grass Direct Reviews

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  2024-02-15
Artificial grass order
I decided to order artificial grass about 4 weeks before I needed it, but it turned out to be a v...Read on
Tom

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    Artificial grass order

    I decided to order artificial grass about 4 weeks before I needed it, but it turned out to be a very disappointing experience. The company wouldn't accept card payments over £1000, which was really inconvenient. Just a week before it was supposed to be delivered, they told me that the grass I wanted was no longer available and they were giving me a new 'eco’ grass instead.

    When the day finally came for the delivery, the driver showed up empty-handed and had no idea where the grass was. After many phone calls, they said it would come first thing the next morning, but it never showed up. They then told me it was out of stock and I would have to wait 4 days, but it ended up taking even longer. They promised compensation and a refund of the delivery fees, but I received neither. When I tried to follow up, they told me to email the director directly, but I haven't heard back even after 2 weeks.

    Honestly, I would recommend avoiding this company completely, it's been a nightmare from start to finish.


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