Baukjen Reviews

: 11
9% Would buy here again

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A
Ann McPherson
Will never order from you again as your returns policy is totally unacceptable. After a month of waiting for a refund I decided to ring you!! Only to be told sorry with the bank holiday we are behi...Read on
M
Mrs J S Hammond
Having read the reviews regarding returns i will never buy from this company again. Their refund policy is disgraceful. Over a month and no refund. Then an email enquiring why and a refund sent im...Read on
J
JOYCE MOORE
Ordering was easy they just want your money. Face masks hadn't arrived 3 weeks after they took payment for them so I cancelled the order. Result no face masks and no refund. Either get automated...Read on
C
Catherine Green
Overpriced even with discount and no customer service at all. Wrote an email on 24/3/20 asking a legitimate question. Nearly 3 weeks later no response. AvoidRead on
A
Angelika
Their return and refund system is absolutely unacceptable. When it happened for the first time I thought it was just bad luck. But... I have sent back my second return on 6 January, with Baukjen a...Read on

All reviews (11)

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    Top

    Will never order from you again as your returns policy is totally unacceptable. After a month of waiting for a refund I decided to ring you!! Only to be told sorry with the bank holiday we are behind with refunds, this is my 2nd time chasing you for my refund, once again will never order from you again.


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    trousers

    Having read the reviews regarding returns i will never buy from this company again. Their refund policy is disgraceful. Over a month and no refund. Then an email enquiring why and a refund sent immediately. They obviously rely on customers enquiring where refunds are before giving them out.


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    face masks

    Ordering was easy they just want your money. Face masks hadn't arrived 3 weeks after they took payment for them so I cancelled the order. Result no face masks and no refund. Either get automated email response or no response at all. If only I'd read the reviews before ordering from them. Never again. Had to put 1 star for delivery as there's no way of putting none


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    N/a

    Overpriced even with discount and no customer service at all. Wrote an email on 24/3/20 asking a legitimate question. Nearly 3 weeks later no response.

    Avoid


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    A couple of dresses

    Their return and refund system is absolutely unacceptable. When it happened for the first time I thought it was just bad luck.
    But... I have sent back my second return on 6 January, with Baukjen acknowledging its receipt on 15 February only. Two weeks later, I am still out of pocket. Never again!


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    Dress and skirt

    Will not be ordering again - sad as I love their clothes . In spite of e mails I have waited a whole month for a refund . Totally unacceptable when other companies issue these in 6 days . Very disappointing !


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    Dress

    The worst company I have ever tried to deal with.
    Ignoring my emails. Tried to ring numerous times ad just get cut off.
    Checked them out on Companies House, trading as Izzie and Ollie Ltd, office in Bristol.
    Looks like an intermediary.
    Not happy at all, still waiting nearly a month for a refund.
    May have to take this to the financial ombudsman if no joy.

    My review score was way too high given the scoring. No more than 1*


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    Dresses

    Ordered two dresses for work presentation on next day delivery. They turned up late and with the bag unsealed. One was shapeless and the other not fini properly so the under arm zip would have cut my armpit. To add insult to injury they are absolutely rubbish at processing refunds and when I finally managed to get through to a human today she hung up on me. Avoid at all costs.


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    I AM STILL WAITING FOR MY EXCHANGE WEEKS LATER!!

    In spite of receiving an email from Baukjen confirming they would be dealing with my exchange item I have still not received it. NOTHING. I have left two voice mails and two emails but nobody even responds. I am amazed this company is still functioning. The clothes are really lovely but to be treated so appallingly like this deserves to be flagged up.


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    Absolutely awful company, do not use

    Customer services are absolutely awful, they don't answer the phone and don't reply to emails. After waiting 3 months for a refund I eventually got through to a manager who promised me a refund and compensation vouchers. The refund arrived eventually but the vouchers were never sent to me. I've removed myself from their mailing g list. Honestly, the worst customer service I've ever received.


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