Berrylook

Reviews, complaints and customer experiences (14)

I was really worried, because l hadnt looked at reviews about Berrylook, before l bought the items. I thought l was going to get coats l couldnt wear, and shoes would also be unwearable. When my items arrived, all together, in one package. I opened them and lm very pleasantly impressed. I love what arrived! The coats are nice quality, and lm going to love wearing them. The shoes are also fine. Well made and again lm looking forward to wearing them. In my transaction with them l had nothing happen, that would make me remove stars in the rating. My money has definately been money well spent. Im not a person who is hard to please, but l can see quality when its there. I love my purchases.... Thank you very much, Berrylook. I will buy from you in the future.

I often have a fashion breakdown, I mean just want to dress something beautiful and different, unique in ways.
Berrylook helps me achieve that. they have a whole lot of range in their dresses. I loved the variety.
I get to have something on constant basis defining different styles and clothing patterns.
Its comfortable, quality, brand-oriented and so more than that.

Bad company and do not buy from them. This is my first-time purchase from this company. I purchased 3 pair shoes at the Berrylook website on October 7 and supposed to receive from 5 to 7 business days. I never received the item. On the 23rd I sent an email where are my items and I received an email said to contact FedEx. I contacted FedEx and the representative said the items are still with the seller, only a label was created. I send an email to cancel the order because they said the items were on the way to me but the items were still with them, they ignored me and never get a response from anyone. They sent the items anyway and I received it on November 2. The shoes are terrible, cheap made and they do not fit. I have been trying to contact them from October 23 until December 2 No response. This is the worse company I ever have to deal with. I don't want their ugly shoes I want all my money back and I want them to send me a free shipping label to send the items back because it cost $ 90.00 to send it back to them. The bad thing is, when I tried to contact my credit card company to dispute the amount, they contacted the credit card company and said I still have the items but they never contact me to solve the issue with me. When the company mailed me the shoes it was from California and they gave my credit card company a China address to return the items and when I went to the post office they said it would cost me $90.00 to send them back. They would not contact me and to help me solve the issue but they would contact my credit card company to make sure they keep the money. They know exactly what they are doing to rip people off. I am stuck with 3 ugly cheap pairs of shoes with the wrong size. I don't know what to do because no one is replying to help me with the issue. Berrylook people if you can see this review, I do not want the shoes and I want all my money back to my credit card and I need you to send me a free shipping label to return this item back to you. I want my money back for pain and suffering and for all this trouble you've put me through. Your items are still new because I cannot wear them because they are cheap and they do not fit me. Customers, watch out for this company because they rip people off. I saw the same shoes selling from another website for half the price of the price they are selling. I will encourage none to buy from this company. Bad, bad, bad and terrible company, they will rip you off to take your money and you will be stuck with a terrible experience like me. They want free money and use people like me to take advantage of. Please watch out. I wish they have 0 star because they do not deserve any star.

I was very satisfied with the first order (unique dresses), excellent price.
Second order was a total disaster! Except one dress, rest are bad quality products, do not look like the picture online , one shoe is a different size than the other. One month later I still did not receive all products I payed for. Tried to return products but it does not accept the code, regardless of how many times I tried to enter it. Do NOT buy.

DO NOT PURCHASE FROM THIS PLACE! All the tops I ordered were total crap and the sizes are all out of whack. It is complete junk. They look nice in the photos...they are not! Returning was a nightmare. You have to badger them daily. I did get my refund. Never again!

Had to wait 3 weeks for delivery .When it arrived poor quality and far to small DO NOT trust the sizing. Cannot send back don't have any returns address and no answer to email. had to click stars to send this review but they don't deserve any at all.

Good designs badly made with rubbish material poor sizes. Returned to address they came from in Essex because there was no returns instructions with parcel. Recorded delivery and was signed for on receipt. Bad website when you try and get your money back. No refund from pay pal either as I am told I had to return the items to China, so I am owing £86 plus postage from crap BERRYLOOK. Never buy from them.

Item received was incorrectly made and damaged. It was sent back to the return address shown on the delivery label.
Berrylook have refused to refund the full purchase price of the item as they claim it was returned to the wrong address it should have been sent back to an address in China.
There is not a returns procedure or return address shown on the Berrylook web site.
DO NOT PURCHASE FROM THIS COMPANY IF YOU HOPE TO GET A REFUND ON DEFECTIVE ITEMS

All of the clothes were of good quality but took three weeks to arrive after I asked twice where they were. I want to return all y he items because they are not the correct size even though I checked before buying. Their return site will not accept the code no matter how many times I try doing it.

I have ordered 4 items from seller. 3 items were received after 3 weeks, the last one after a month.
The bikini bottom received is sewn in a way that one hole for the leg is sewn together making it impossible to put through a leg. The top is also unusable as the straps are not adjustable due to the adjuster being sewn to the incorrect part of the straps.
The other items are all of extremely poor quality: the materials are thin and flimsy, the t-shirt is incorrectly sized to be a male medium, on one of the dresses the blue colour used do not match and is not like as pictured on the website, whereas the last dress received is sewn in such a way that should not have passed quality control as the seams are turning out and not flattening.
I have exchanged several emails with seller, however i do not seem to get anywhere. There seems to be two trails of responses:
A, offering partial refund
B, stating return address
Although on the delivery there is a UK return address I`m asked to return items to China with tracked service - this is around £17 which under their policy is not refundable. went to Paypal, who ask me to do the same but promise refund.

do NOT use this company!

The products where very low quality materials made. Description did not match reality. Instead natural cotton made they send polistyren/ plastic made clothes which you cant wear in any season. The finisz of the clothes is very low quality also. I think children are doing them. I returned some products with bad quality and they did not pick up back delivery for few months from April 2019 till August 2019. The company have got serious problem with recognising bad code of work practice. Prices are not relevant to quality. Generally they are cheating clients and no respect for clients. I do not recomend this company to buy any products.

stated it was cotton its manmade polyester have put it in bin total rubbish

do not touch this company with a bargepole!!still trying to get a refund.the order was 3 weeks late only 1 dress turned up in stead of 3,then they refuse to refund even though I had proof of posting worst company I have ever dealt with!!!!

Terrible quality clothes look good in advert but upon recieving they are very poor quality and fit .there is no returns in u.k you have to return internationally .very expensive ..dont bother with thos company