Berrylook

Reviews, complaints and customer experiences (8)

Item received was incorrectly made and damaged. It was sent back to the return address shown on the delivery label.
Berrylook have refused to refund the full purchase price of the item as they claim it was returned to the wrong address it should have been sent back to an address in China.
There is not a returns procedure or return address shown on the Berrylook web site.
DO NOT PURCHASE FROM THIS COMPANY IF YOU HOPE TO GET A REFUND ON DEFECTIVE ITEMS

All of the clothes were of good quality but took three weeks to arrive after I asked twice where they were. I want to return all y he items because they are not the correct size even though I checked before buying. Their return site will not accept the code no matter how many times I try doing it.

I have ordered 4 items from seller. 3 items were received after 3 weeks, the last one after a month.
The bikini bottom received is sewn in a way that one hole for the leg is sewn together making it impossible to put through a leg. The top is also unusable as the straps are not adjustable due to the adjuster being sewn to the incorrect part of the straps.
The other items are all of extremely poor quality: the materials are thin and flimsy, the t-shirt is incorrectly sized to be a male medium, on one of the dresses the blue colour used do not match and is not like as pictured on the website, whereas the last dress received is sewn in such a way that should not have passed quality control as the seams are turning out and not flattening.
I have exchanged several emails with seller, however i do not seem to get anywhere. There seems to be two trails of responses:
A, offering partial refund
B, stating return address
Although on the delivery there is a UK return address I`m asked to return items to China with tracked service - this is around £17 which under their policy is not refundable. went to Paypal, who ask me to do the same but promise refund.

do NOT use this company!

The products where very low quality materials made. Description did not match reality. Instead natural cotton made they send polistyren/ plastic made clothes which you cant wear in any season. The finisz of the clothes is very low quality also. I think children are doing them. I returned some products with bad quality and they did not pick up back delivery for few months from April 2019 till August 2019. The company have got serious problem with recognising bad code of work practice. Prices are not relevant to quality. Generally they are cheating clients and no respect for clients. I do not recomend this company to buy any products.

stated it was cotton its manmade polyester have put it in bin total rubbish

do not touch this company with a bargepole!!still trying to get a refund.the order was 3 weeks late only 1 dress turned up in stead of 3,then they refuse to refund even though I had proof of posting worst company I have ever dealt with!!!!

Terrible quality clothes look good in advert but upon recieving they are very poor quality and fit .there is no returns in u.k you have to return internationally .very expensive ..dont bother with thos company

I often have a fashion breakdown, I mean just want to dress something beautiful and different, unique in ways.
Berrylook helps me achieve that. they have a whole lot of range in their dresses. I loved the variety.
I get to have something on constant basis defining different styles and clothing patterns.
Its comfortable, quality, brand-oriented and so more than that.