Spotlight: What are our customers saying?
I ordered a lemon and orange tree from Blooming Direct. The orange is flourishing but the lemon is dead. It was 44 days since delivery so they refused to do anything. And they have a guarantee that...Read on
All the above plants arrived in a box that was too big. They were bone dry, badly damaged. The wallflower has yellow diseased leaves. The clematis just died as it was too brown to rescue. The banan...Read on
Ordered from wowcher bamboo bushes... Was supposed to be delivered on the 12th of June the night before check status update to see it was delivered on the 11th at 06.40am no one home so redirect to...Read on
I placed an order on 8th April with the email confirmation saying it would be shipped within 7-10 working days. On 4th May, having heard nothing (and received nothing) I emailed asking for a del...Read on
ordered items weeks ago sent many emails no response ?? need to get wowcher to investigate this companyRead on
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Lemon tree 6l
I ordered a lemon and orange tree from Blooming Direct. The orange is flourishing but the lemon is dead. It was 44 days since delivery so they refused to do anything. And they have a guarantee that they will replace any hardy plant if it fails. But even though their own description said “winter hardy to -5c” they said it wasn’t hardy. Really bad customer service in my view. Will never shop there again.
2 hardy banana plants, wallflower. Clematis
All the above plants arrived in a box that was too big. They were bone dry, badly damaged. The wallflower has yellow diseased leaves. The clematis just died as it was too brown to rescue. The banana plants have very few leaves left! I can’t use any but can’t get the company to respond. Be very very careful of this company. I came across them via Gardeners World. I’ve contacted them to find out whether they check out the companies they are promoting to subscribers.
Blooming Direct has failed to deliver one of my five order items despite my repeated emails (order nbr OR6671886). I also sent them photos relating to two of the plants they delivered which were poor quality. They have not acknowledged any of my communications and so I conclude they simply cannot be trusted. I therefore strongly recommend that prospective buyers go elsewhere for their purchases.
2xbamboo fountain treesb
Ordered from wowcher bamboo bushes... Was supposed to be delivered on the 12th of June the night before check status update to see it was delivered on the 11th at 06.40am no one home so redirect to the blooming deal... I was up at that time in the morning as up at 5.. No one even came near my house because my dog can sniff out a human 5feet away hoping they are coming to stroke him... It feels like a whole week and 26 million emails to wowcher.. The delivery company.. And blooming direct.. No reply or help to know if they resend or get a refund.. I would love to be able to ring blooming deals but can't find a number so if anyone has it please pass it on
Variety of garden flowers and shrubs
I placed an order on 8th April with the email confirmation saying it would be shipped within 7-10 working days.
On 4th May, having heard nothing (and received nothing) I emailed asking for a delivery update. I received an automated response saying that I should allow 21 days from the date of order. Obviously that time had already long passed.
Nobody bothered to personally reply to my email at all. (Despite the website saying they aim to respond within 24 hours)
On 12th May I tried to call and spent more than 50 minutes on hold trying to speak to them over two phone calls. (25 minutes of that were whilst I was being told my waiting time would be '15 seconds')
Having managed to speak to nobody I then emailed on 12th May, asking for some of the items to be cancelled as it was now so late, and once again asking for a delivery update.
Once again I just received an automated response - but nobody bothered to actually address my questions
On 14th May I phoned again and spent 18 mins on the phone, actually managing to speak to someone that time, who could cancel the items I wanted and somehow seemed to get my order processed in the system so I received an email the same day telling me the remaining items had been dispatched.
You would think this was bad enough - ridiculous delays, no replies to my emails, a faulty phone system with misleading messages, but I have now received my phone bill where I have been charged £34.78 + VAT for the phone calls to them!! (Phone calls I wouldn't have needed to make if they had delivered as promised or bothered to reply to my emails.)
2 Bamboo plants @ 2 Pink trees
ordered items weeks ago sent many emails no response ?? need to get wowcher to investigate this company
what a load of rubbish they are ,cant be contacted, they had my money a month ago , there was not a delay then or sending messages of offers, im not waiting much longer, I will be contacting the police re theft of my money, everyone boycott them
wowcher voucher no...510471 Not Yet Received.
3 different lots of palms
Although i was not expecting to get the size of plant that was advertised on the photos i was so disappointed at the size and quality of £95 worth of palms the package was damaged, half pots of soil would definitely not recommend this site and i think wowcher should take them off their site
Never again , ordered 2 trees through wowcher , looked dead on arrival and beaten to hell - some of it may have been in transit but not the half dead look of the palms
Various plants and plant pots
I really am unable to find anything positive to say about this business. 37 days to send the bulk of my order and then only because I requested a refund. Plants half dead on arrival. Very poor service and would not recommend.
Variety of shrubs
Ordered 06/04/2020, nothing delivered, no answers to e mails, so very cross
A week after placing order I received a letter regarding a discrepancy asking me to phone. The phone number listed was chargeable but this was not acknowledged on letter and after three unanswered calls to the number my regular phone bill had an additional £12 of premium rate calls. When I approached Blooming Direct to ask if they would cover the phone charges they patronisingly wrote that their contact details are clearly stated on their website where there is also a freephone number (but this was not mentioned on the letter!) No product, £12 hard up and 2hrs of calls and emails wasted. Very bad customer service. Avoid!