After waiting over 2 weeks, I began to wonder where my order was and how I could contact customer services. The only way to contact is via email and it will not send without an order number. The format of the given order number is not recognised, so it is impossible to contact customer services. My order might arrive, but I checked the reviews for Carethy - of course I should have done this before placing my order - and have found that apart from a few people, most do not receive their goods, or they receive incomplete orders, or out of date goods. Luckily I only ordered 1 item, but I am going to have to write it off to experience and try to warn other people not to to use this website. I hope it gets taken down in the near future.