Coopers of Stortford Reviews

: 16
44% Would buy here again

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Jenny Thirtle-Denman
A word of warning about Coopers pricing policy. I bought a pair of magnetic curtain tie backs costing £12.99 ------------ then bought 3 more IDENTICAL pairs from Amazon at £3.99 each. I don't mind ...Read on
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Catherine Parr
Sales staff excelant. Order tracking staff at least the one i spoke to rude and disrespectful . When i enquired about my latest order did not like bring told what i could do you dont say after a cu...Read on
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barry pimm
I Would like to know if any one has bought 1 of these cleaners and what they think of it Read on
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Janet Scott
I received notification that the order was on its way. It wrongly stated 2 items instead of one on the patio cleaner, one item comprising 2 bottles get one free. I only actually received 1 item I....Read on
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Mrs Joy Burger
A sizing issue cost me £14.00 to rectify with this company! I bought a pack of seamless yoga bras. They were two sizes too large, so I posted them back to Coopers at a cost of £4, asking for a ref...Read on

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    magnetic curtain tie backs

    A word of warning about Coopers pricing policy. I bought a pair of magnetic curtain tie backs costing £12.99 ------------ then bought 3 more IDENTICAL pairs from Amazon at £3.99 each. I don't mind paying a little extra -- but £9 difference on each pair --- would have cost me an extra £27 should I have bought them at Coopers!!!
    I did send an email to the company asking for an explanation, but didn't receive an answer.


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    7 items cost approx 73 pounds

    Sales staff excelant. Order tracking staff at least the one i spoke to rude and disrespectful . When i enquired about my latest order did not like bring told what i could do you dont say after a customers name ok catherine parr it was not a hoax call thats my name. To be told well 1 item out of 7 wont be available until end of Octobet so you will get all items then. Your catalogue quite clearly states if items in stock which i presume the other 6 are they will be delivered in 5 days. Why then have i got to wait until the 1 item out of stock comes in to receive the others. Not impressed with order tracking staff. My order and i are not a joke i have spent a lot of money with Coopers over the last few months but no more so disrespectful


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    10 in one steam cleaner coopers

    I Would like to know if any one has bought 1 of these cleaners and what they think of it


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    Patio cleaner, weeder lights

    I received notification that the order was on its way. It wrongly stated 2 items instead of one on the patio cleaner, one item comprising 2 bottles get one free. I only actually received 1 item I.e. the three bottles but want to check I have not been charged for 2. I also want to return the weeder. Tried to contact Coopers customer service to be told I was 67th! In the queue. As they charge 7p per minute I did not wait. Rang dead on 9.00 am to be told I was 39th in the queue, how does that happen on opening calls? I then filled in surveys expressing my discontent and was told that as I was obviously unhappy a customer service person would contact me nothing! I have tried everything, e mails, telephone, and have finally resorted to a letter to the Managing Director. Maybe someone will look at this, I still have the weeder parcelled up ready for collection by the courier just needing Coopers to arrange and I am still waiting for confirmation I have not been charged twice for patio cleaner. I will certainly not deal with this inefficient company again and will not hesitate to relate this experience to anyone who thinks of doing so.


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    Zip front Comfort Bra ref. 10962

    A sizing issue cost me £14.00 to rectify with this company!
    I bought a pack of seamless yoga bras. They were two sizes too large, so I posted them back to Coopers at a cost of £4, asking for a refund instead of an exchange because their sizing is difficulty to judge. Almost 19 days later I hadn’t received the refund and decided to phone them to find out why. I waited for 20 minutes (24th in the queue) at a cost of 7p + my standard call rate per minute. Only to be told the refund had gone through to my PayPal account, but if it hadn’t gone through they would do it immediately. I rang off and checked my PayPal account. There was no refund! Then Vodafone sent me a text message to say I had reached my monthly ceiling of £10 on premium numbers!! I have not phoned a premium number since May 2019. I then sent them a scathing email laying it all out with photographic proof and mentioning rip-off Britain. Within a few hours I received an email from PayPal to say they had refunded my money. Yesterday I visited a Vodafone store, and they confirmed that the £10 was all for 08444824400, which is Coopers number. :(
    I will avoid this company at all costs in future.


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    2 x sofa covers

    cover sizes were false as did not fit the sofa ,that we measured to be sure,returned 3 weeks ago ,still waiting for credit !!!!!!


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