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    Create and Craft
    Reviews, complaints and customer experiences

    Appalling delivery and customer service

    Karen beaumont09-01-2019
    4,5
    Would buy here again: NO

    Ordering

    6

    Service

    2

    Pricing

    8

    Delivery

    2

    Yet again I have not received an order due to address query with HERMES
    Rang customer service was promised after they looked into I would receive item within 3 days
    7 days later parcel has been returned to create and craft by the courier
    After a lengthy complaint phone call from myself they have refunded my postage
    This happens all too frequently
    My question is am I paying to help create and craft cash flow they are very quick to take your money but not so fast to refund?
    If I hadn't have complained I would be £2.99 worse off paying for postage of an item that has never been attempted to be delivered to my address.
    So either HERMES need to get their act together or Create and craft because I sometimes wonder if the parcels have ever left the building?
    Trading standards ought to be looking into their trading practise which whilst legal is somewhat unethical at times


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