Cuckooland Reviews

: 23
78% Would buy here again

Most relevant positive review

  2024-06-01
Bed purchase with minor damage
I bought a bed from this company six months back but didn't get around to opening it till re...Read on
Carlie Scott

Most relevant negative review

  2024-04-16
Large Purchase Disappointment
I was really let down by this company, to be honest. I ordered quite a few things and had to wait...Read on
Arthur

Review with most votes

  2021-02-26
Hideaway House Bed
Had a really good shopping experience with Cuckooland. The item I ordered was in stock so deliver...Read on
Sophie Ralph

Reviews (23)

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    Large Oval House pod purchase

    The service we received at Cuckooland was absolutely fantastic from beginning to end. We decided to go for the Large Oval House pod, and as soon as we walked into the showroom, we were met with friendly and knowledgeable staff. Nathalie was especially wonderful - she guided us through the whole process with a smile and made sure to answer all of our questions thoroughly. You could tell she took pride in her job and genuinely wanted to make sure we were happy with our choice. The team that put the pod together was brilliant too - they were on time, hardworking, and had our pod up in no time. The final result was even better than we expected, and we couldn't be more pleased with it. Huge thanks to Cuckooland for their outstanding customer service and for truly making the whole experience so enjoyable.


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    Lotus grill purchase

    I've just bought my first item from this company and I have to say, I was really happy with how everything went. The Lotus grill I got was even better than I expected - just like they said it would be, and really good quality too. They did a great job with the packaging too, making sure everything arrived in perfect condition. What really surprised me was how quickly it got to me, especially since it's nearly Christmas. It made the whole thing even better because I didn't have to wait ages to get my order. I'm a satisfied customer now and I'll definitely come back for more stuff in the future. I'd have no problem recommending this company to other people, especially if they're into camping and need things like this.


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    Lar Low Mid Bed

    I recently bought the Lar Low Mid bed and it's just fantastic! The quality is top-notch, really sturdy and well-made. It looks great in my daughter's room. The instructions were easy to follow, so putting it together was a piece of cake. However, we accidentally damaged some parts during assembly. That's where the customer service team, especially Leah West, really saved the day. Leah was amazing, making sure replacement parts were sent out quickly. Her communication was fantastic throughout, she really went above and beyond to make sure I was happy. Thanks to Leah, the bed is now complete and my daughter loves her new storage bed. Big thanks to Leah and the whole customer service team at Cuckooland!


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    Ooni pizza oven purchase

    My experience with the customer service at this company was absolutely fantastic. I bought an Ooni pizza oven from them recently, and they were not only cheaper than purchasing directly from the Ooni website, but the customer service I got was top-notch. Leah, in particular, went above and beyond to assist me both before and after I placed my order. When I realised something was missing from the box, Leah quickly sorted out the issue and arranged for the missing item to be sent to me right away. I was really impressed by the great service I received and would definitely recommend this company to others. A big thank you to the team at this company, especially to Leah!


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    Bed purchase with minor damage

    I bought a bed from this company six months back but didn't get around to opening it till recently because of some unexpected stuff. When I eventually did, I saw a bit of damage on one of the boards. Even though it was past the time limit for returns, the company really went out of their way by sending me a replacement part at no extra charge. I was really impressed by how well they treated me and how much they were willing to help. They kept me updated the whole time, and I am really thankful for their assistance. Thank you!


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    Bed purchase for my daughter

    I bought a bed for my daughter from this company recently and I had a good experience overall.


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    Purchased two beds

    I recently purchased two beds from this store and I have to say, I was really impressed with the great quality and top-notch service. The beds were stylish and expertly made, which really complemented my kids' rooms perfectly. The delivery process was super smooth and hassle-free, and the best bit was George putting everything together just right. He was so friendly and quick, and he made sure everything was exactly how I wanted it. Needless to say, my kids absolutely love their new beds and I am over the moon with my buy. I would definitely recommend this store to anyone looking for excellent furniture.


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    What a great collection of wacky, wierd and cool funiture

    I loved what they sell, it is extraordinary, aesthetically resonating to interiors and have sound quality and conviction in the finishing.
    The variety of furniture you can explore is extensively profound.
    Everyone has love for great interiors and passion for funiture or even wanting to make their house look amazing, will love this.
    I highly recommend to at least visit their website, explore their options. First you will love the products, then one can go for comparing prices and what they are getting here.
    Happy shopping :)


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    Detachable bunk bed purchase.

    I recently bought a bunk bed that can be detached from this company and it was a good experience overall. But when I got the product, I noticed that some parts were damaged. Luckily, the customer service team, especially Leah who led the team, really went the extra mile to fix the problem. They quickly replaced all the damaged parts, making sure that I was happy with my purchase. I was really impressed by their dedication to making sure customers are satisfied - it definitely made them stand out in my eyes.


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    Kid's midsleeper bunk bed

    I bought a midsleeper bunk bed for my daughter from this online shop, and I must say I am really pleased with it. The quality is top-notch, and the design, especially the stair storage, fits perfectly in my daughter's room. She is over the moon with the play space and desk underneath, it's like her own little sanctuary now in our home. The communication with the store was spot on, and the delivery was easy and stress-free. All in all, a brilliant experience.


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    Large Purchase Disappointment

    I was really let down by this company, to be honest. I ordered quite a few things and had to wait ages for them to even ship it out to me. And just when I thought it couldn't get any worse, I got an email saying the company had gone bust and now I might not even get my money back. I spent £1300, so it's a bit of a kick in the teeth. I'd recommend avoiding this company altogether.


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    Present arrived unwrapped

    I ordered a gift for my mate and when it came, it wasn't wrapped. It totally spoiled the surprise because the only packaging was the box of the item itself. So, my friend saw what it was before they even opened it. I was really let down by the lack of care put into this.


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    Patio set purchase

    I bought a lovely patio set for my birthday party from this company, and it was due to be delivered on the day of the celebration which was a bit worrying. But luckily, thanks to Leah West from the customer service team, they managed to deliver it a day earlier, saving the day. The set itself is absolutely wonderful and was a real hit at the party.


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    Vintage Vox cot bed and draw set

    I recently purchased the vintage Vox cot bed and drawer set from this store. When it was delivered, I discovered a small issue with the drawers and some items were missing. However, the customer service team was fantastic! They promptly replaced the faulty parts and missing items. As I am heavily pregnant, it was a huge relief not to have any additional stress. I will definitely be ordering from them again!


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    Light set purchase

    I was really happy with my first order from the company. The first set of lights I got had a few damaged bulbs from being transported, but after I reported it with some photos, they quickly sent me a replacement set. I have to say, the lights are really top-notch quality and the customer service was fantastic.


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    My cool new skateboard

    I was proper excited when I ordered this really cool skateboard online, but after 2 days, I still hadn't heard anything from them. I was worried I'd been conned, but turns out they were just dealing with some issues. I reached out to them and eventually got my board. It was worth the wait in the end, I suppose.


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    Bedroom furniture purchase

    I bought some bedroom furniture from this company not too long ago, and although it arrived on time, I've had some problems with missing parts that still haven't been sorted out. I've tried getting in touch over the phone and email, but I haven't heard anything back or received any help. It's really annoying to be stuck in this situation, and it seems like I'm not the only one going through this based on what other customers have said. The lack of customer service is really disappointing and makes customers feel like they're being ignored and left feeling frustrated. If you're thinking about buying from this company, I'd recommend being careful.


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    Broken desk lamp

    I bought this lamp from Cuckooland because it looked really cool on their website. When it finally arrived, it was all smashed up! I sent them the pictures they requested, and they said they would send replacement parts. But it's been ages now, and I haven't heard anything from them. The lamp just sits there looking sad and broken in my room. I've been sending them emails, but they won't even reply. It's incredibly frustrating! Why won't you just sort out my lamp, Cuckooland?!


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    Low bunk bed purchase

    I just bought a low bunk bed from this shop and I have to say, I am really happy with it. The delivery was super quick and it was free, which is always a nice surprise. The bed is really well-made and it was easy to put together. Unlike some other places I've tried before, there were no missing pieces which was a huge relief. I would definitely recommend this shop to anyone looking for a new bed.


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