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Deramores
All reviewsDeramores
38% Would buy here again
All reviews (8)
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wonderful colors
My Mom really loves to do knitting, however, she didn't get that much time these days. I also do knitting for my kids and they really love it. in winters they didn't want to buy sweaters instead they want me to knit something for them. so in our breaks, I plan to do knitting with my mom and for that, we needed all stuff. My mom and I, we both did shopping from Deramores one day. I love the variation in colors, its difficult o find such beautiful colors in quality woolens, They offer strong colors that look nice also the fabric is soft and warm that suit kid's skin. I especially recommend you if you are knitting something for your babies or kids then make sure you are not buying hard woolens they effect badly on skin. And here you will get those qualities which I am talking about.
Delivery woes
Ordering and actual service excellent but delivery very bad. I have had to wait over a week for my orders compared to 3/4 days from other on-line sites.Very frustrating.
Yarn
Products and customer service are great and would have given 5 stars if it were not for the TERRIBLE experience with HERMES delivery service.
I know this is the free option and an alternative is available but that doesn't excuse how unreliable Hermes are. Hermes emailed to say could not deliver as no one at property and no where to leave. CCTV showed they didn't attempt to deliver to the commercial property where there is a reception and sign telling them where to deliver!!!
So many reviews mention the frustration's with Hermes, we can't all be wrong. For this reason I will not be ordering in the future. There are plenty of other sites (WOOL WEARHOUSE) with reliable couriers.
Good luck if you choose free delivery via Hermes...I made my last purchase in May 2020
I have nothing positive to say about Deramores and would prefer an option of zero stars for all categories. They don't even try to make amends for their unethical practices. No apologies, no refunds and absolutely dishonest with their replies to unfavorable reviews i along with many others add to trustpilot. Could never describe Deramores as an award winning retailer !!!
Wool & patterns
Awful customer service, please avoid buying from them they do not appreciate your custom.
Products are not that great & very over priced.#US-210497
I would give this company zero stars if possible! They shipped my order four days after I cancelled it. They refused to apologize or acknowledge my request for a postage-paid return shipping label. I fought for almost two months trying to get them to acknowledge that they made a mistake. No one acknowledged me. They said they were "sorry you couldn't cancel your item in time", even though I cancelled it FOUR DAYS before they started to prepare it for shipping!
If a company can't even make a small mistake right, how can you trust them with anything else??? I shouldn't have to pay return shipping for an item I properly cancelled! I finally had to send this back "return to sender" to avoid that fee, but I wouldn't be surprised if the company deducts shipping costs from any refund I MIGHT get.
At this point I doubt I'm going to see any money back at all, to be honest.Deramores will never apologise and do the decent thing. Try the Knitting Network as they are never anything but reputable, honest and reliable.
Blanket kit
Ordered 13 May still not dispatched.
Previous order 25 April dispatched 28th and received 30th April!No customer service
Ordered wool, it hasn't arrived. No phone contact number for Deramores, only an email link. Two emails sent & they have not replied. Will not be using them again. If I could give 0 stars I would!
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I have had really bad experiences with Deramores especially sending lots of odd dye lotts . No apologies ,no refund. Their one and only response to my many emails is "WE DO NO GUARANTEE SAME DYE LOTS " Knitting Network have a price promise and absolutely GUARANTEE to send all the same dye numbers, answer your phone calls and emails. A very reputable company i highly recommend the Knitting Network.