Many people dream of it: being able to sit in a chair curled up next to a warm, cosy fireplace reading a book, watching TV and/or drinking hot chocolate. If you can see this dream vision for yourself, but haven’t got a fire place, you could get one. The same goes if you already have a fireplace but it’s passed the point of needing replacement. But where can you find trusty workers who provide you with a beautiful new fireplace? One of the companies that offers these products and services is Direct Fireplaces. But can you trust them to deliver good work? After all, you don’t want your house burned down because your fireplace was placed in the wrong way. And will your fireplace keep you warm for many years to come? And what does customer service say when you approach them? Do they respond well to questions, problems or complaints? That is what former customers, those who already own a fireplace from Direct Fireplaces, can tell you all about. Read their reviews to know what you can really expect from this company.
About Direct Fireplaces
As the name of the company already suggests, Direct Fireplaces sells – what else?- fireplaces. They sell limestone fireplaces, jura stone fireplaces, micro marble fireplaces, black granite fireplaces, electric fireplaces, cast iron combinations and fireplaces from a specific time period like Victorian fireplaces. Besides the fireplaces themselves, they also offer fire surrounds like wooden fire surrounds, agean limestone fire surrounds, black granite fire surrounds and cast iron fire surrounds. And they also sell packages in case you want a particular set of fireplace and fire surround. And they also sell fires. You can choose gas fires like class 1 full dept, class 2 slimline multi-flue gas fires, high efficiency gas fires, freestanding gas fires, hole in the wall gasfires, and more. But also inset electrical fires, freestanding electrical fires, contemporary electric fires, electric stoves, and many more.Their assortment also contains fire baskets and crates, hearths, back panels and accessories like fireside accessories, fire trims, fire frets and fireplace tiles. Their assortment contains brands like CrystalFires, Flavel, PureGlow, Fireside, Axon, Carron, Burley, Celsi and Be Modern.
An Inside Look at Direct Fireplaces
You can order their fireplaces from their website. If you create an account and put items in your basket they will deliver them to your home. They offer free standard delivery service and free 48 hour delivery service. But for a small charge you can also opt for 2 men delivery.
Services of Direct Fireplaces
Complaints, Compliments and Compliments for Direct Fireplaces
So what do you think about this fireplace provider? Are you satisfied with the products they deliver? Do they deliver solid work? And if you ordered online, did your delivery arrive within the promised delivery period? Let us know by leaving a customer review with your experience, opinion, comments and remarks about this company. Your review can help others to get a clear view of what this company entails, which can make their decision to buy or not to buy at Direct Fireplaces or not.
What do customers think about Direct Fireplaces? Read reviews about fires, fireplaces, stoves, fire surrounds, fireside accessories etc
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DirectFireplace got me the most exquisite designs of fireplaces according to my needs, home & budget. I love their assistance in getting my house and space details along with ' what I want'. I was the bit concerned about the price and it was bit high but apparently, it seems too worthy for what I got. I bought granite hearths, dark black design along with wooden sidings. DirectFireplaces is the best you can have.
Very disappointing service I am very disappointed with this company. Avoid them at all costs The delivery was delayed three days without giving me any notice. Costumer service was very unhelpful. The hearth I order was delivered with a huge wooden frame, that I had to keep. When I called to ask if they can take it away, they said I have to pay £100 to return it.
Wanted a fire without glass front they sent one with glass front. Was told it was an upgrade and they suggested that the glass could come off. Paying for a fire to have it sabotaged 😂😂(great idea ). In end up I was offered a full refund on return. Ended up keeping it can’t be bothered with hassle , advertising it for sale, I’ll wait until shops open . Maybe get what I order that way wouldn’t let me click 1 star😂😂😂
There are currently 3 customer review posted about Direct Fireplaces. On average, they received a star-grading of 5/10, with 33% of the reviewers indicating that they would buy from the brand again.
What services or products do Direct Fireplaces offer?
Direct Fireplaces is mainly active in the Online Shop category, more specifically with Homeware.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Direct Fireplaces website with confidence. If not you can find many other brands to read about on our website!