Dr. Martens

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Dr. Martens

50% Would buy here again

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G
Gabriele
No positive! To make sales more important Waited outside for over 30 minutes ... with my mum who is terminally ill.. spoke with store assistant who was lovely.. she did inform us that they are ...Read on
H
Helen Garvey
Be careful of purchasing from Dr Martens. My partner purchased a pair of Dr. Marten's Original 1460 Patent, Women's Boots in December 2016, and within 12 months, they had tears at the back and the ...Read on

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    No positive!
    To make sales more important

    Waited outside for over 30 minutes ... with my mum who is terminally ill.. spoke with store assistant who was lovely.. she did inform us that they are more than aware that the first people who gone in to the store was bulk buyers.. normally they wont allowed builk buying but today its okay.. because is 12 of April.. so basically duty manager on shift doesn't care about the rest of us she more cares to make her sales today .. and she was more than aware about the situation outside... till we got the store all shelves was empty.. store manager just said if u have anything in your mind we might have in the back?! What's this about?! I came to have a look and browse not coming in take just anything! Extremely disappointed won't be returning back or recommend the store. Store manager Hannah


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    Dr. Marten's Original 1460 Patent, Women's Boots

    Be careful of purchasing from Dr Martens. My partner purchased a pair of Dr. Marten's Original 1460 Patent, Women's Boots in December 2016, and within 12 months, they had tears at the back and the colour was peeling off. I knew I should have made a complaint earlier, but when you have mental illness as I have, normal life tends to evaporate into the background.

    They are a lovely colour though, and I always got compliments when I wore them. I didn't wear them for two years until over a week ago, when I went bowling. They are unwearable as the tear (which looks like someone has knifed them) is growing larger.

    I put a complaint in to Dr Martens, who pushed the blame onto Amazon. Complained to the CEO of Amazon and they are refusing to help, just provided a cut and paste of Dr Martens T&C:

    8.1.1 within 12 months of receipt of the Goods, you are entitled to a full refund or a replacement if the Goods were faulty or defective at the time of purchase. We reserve the right to inspect returned Goods and, subject to confirmation of a manufacturing fault or defect, we will refund any monies charged and any charges incurred in returning the faulty or defective Goods. In the case of a replacement, discontinued or unavailable models will be replaced with a model up to the value of the original purchase;

    8.1.2 12 months or more following receipt of the Goods, we will issue a refund or a replacement only if you can prove to us that any damaged Goods were faulty or defective at the time of purchase.

    I purchased a second hand pair of cherry red Dr Martens a long time ago for £10 from a charity shop, and I wore them all the time and they lasted me for a good long ten years.

    These 1460 patent boots just don't have the same durability, so I do believe that they were faulty or defective at the time of purchase, in my opinion. Why would a boot like Dr Martens develop tears at the back and the front within 12 months of wear. This cannot be blamed on wear and tear as a boot like this should last, especially for its price tag.

    Dr Martens are known for their durability, and they are not a cheap shoe either. My partner paid £69.15 via Amazon, and both Dr Martens and Amazon just shun responsibility.

    Dr Martens - do not be charging over £100 per shoe or boot if you are not going to take responsibility for your product proving defective or faulty within the short space of 12 months. At least inspect the boots, and try to fix them?

    Yes, the complaint for these boots was far too late, but the right thing to do from the manufacturer perspective is to actually inspect the boot, of which many pictures were provided, which will clearly show that the manufacturer of this boot is not the same as the cherry red boots I purchased from the charity shop.

    I would never buy a new pair of Dr Martens again, and I also want to make others aware that the manufacturer is obviously not what it once was, and if you find that your boot or shoe provides defective past the 12 month allowance, Dr Martens, or the company whom you purchased the shoe from, will not be helpful but just hide beside the lame terms and conditions. Beware. Not happy at Dr Martens or the CEO of Amazon, Douglas Gurr.

    I would have more respect if they HAD actually inspected the shoe, and these boots are just not wearable anymore. The inner sole of one of the boots also wore down quickly, so again clearly a sign of a defective faulty shoe.

    I have been reading complaints online of others who had the same experience of their Dr Martens shoes or boots showing defects in a short space of time, and they were told by Dr Martens to send their shoes or boot back for repair (even when they were not purchased directly at Dr Martens), who then received a brand new pair, so what is the difference with my complaint and why have I received no help by the manufacturer?


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Dr. Martens

Are you looking for a new pair of boots to have as a staple in your everyday clothing? Or hoping to invest in a statement piece of footwear to make your everyday look more fashionable? If so, Dr. Martens may be the brand for you! This well-known brand of footwear has been around for decades and is still adored today, so you may be considering buying a pair of your own. If so, read on to learn a bit more about the company, their history, and what kinds of shoes they offer, to make sure your shopping experience is the best it can be. Then if you like what you read, or if you want to hear from a more critical perspective, check out some honest customer reviews to see whether their customers have been satisfied with their purchases. 

About 

Dr. Martens was founded in 1901 in Northampton and for the next six decades became nationally-known as a provider of solid and sturdy boots. In 1960, the iconic Dr. Marten boot was launched by incorporating innovative German designs to make the shoe sole more cushioned and breathable. Since then Dr. Marten boots have continued to symbolise self-expression and allow individuals to fight against the norm with their fashionable uniqueness. Today, the brand is still internationally known for producing footwear that is not only sturdy and high quality, but also trendy and empowering. 

Services

The Dr. Martens online store divides its products into categories of New, Woman, Men, Kids, Originals and Work Boots. The Woman and Men categories further divide the products into Footwear (Boots/Shoes/Heels/Sandals), Collections (such as Made in England, Originals, Industrial, Vegan and Casual), Trends (such as Chelsea Boots, Platform Boots, Brogues, Best Sellers and Rugged Styles) and Clothing & Accessories (such as Backpacks, Shoe Care & Laces, Socks and Bags & Satchels). The products in the Originals category are split between Collections, Boots and Shoes. Finally, the Work Boots category is split by Footwear, Features (such as anti-static, non-metallic, safety plate, slip-resistant, and steel toe), Technologies and Safety Ratings.

The Dr. Martens return policy states that they can accept returns up to 30 days after the purchasing, for a full refund, and when posting from within UK, you can even use the free returns sticker provided. Online payment can be made using American Express, VISA, MasterCard, PayPal, and Klarna.

Complaints, compliments and customer service

Have you ever purchased a pair of Dr. Martens boots? If so, sharing the details of your customer experience could be hugely beneficial to other customers who are trying to decide whether or not to invest in this company. 

Alternatively, are you a shopper that is considering whether or not to buy from Dr. Martens? Then why not check out some customer reviews to find out whether this company is trustworthy and reliable, and whether their products are of high quality!