Dusk Reviews
Reviews (4)
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Fitted sheet
Beautiful cotton & lovely deep sides. Loved the sateen finish. The only thing I would say is that on opening there was a pretty unpleasant smell to the sheet - it's in the washing machine so hopefully that will get rid of it. Very pleased with this purchase & although a little pricey shall be shopping with DUSK again
Ottoman Bed
Delivery was absolutely fine - arrived in a timely manner.
Issues started from the actual building of the bed - they supplied a part which is meant to twist, but does not, which means that I cannot hook this particular part onto the bed. I've tried contacting multiple times via email, telephone and twitter to no avail.
Honestly makes no sense that for an online store, they are impossible to contact. Communication should be the most important thing for customers that can't go into a physical store to speak with you!
To summarise, I was on hold for an hour last night, and then had an automated voice telling me that their phone lines are now closed. At no point in the wait did they tell me a) what number I was in the queue, or b) what time their phone lines are open till. Both such simple and basic measures. I have then also been on hold today for 30 mins and counting, only for the automated response to repeat over and over again "please press 1 if you are happy to wait to speak to someone".
I have emailed and got the most idiotic response of "just try twisting the end of the part using a spanner" - IT DOESN'T WORK.
We are currently bedless and have no way of knowing when they will be able to offer a real solution / send a replacement part to me.sofa
Worst company ever! I will never ever purchase anything from these lot ever again!
They charged me £40 after i cancelled the order a few hours after placing the order.
Please read the terms and conditions, as soon as you place the order, doesn't matter what happens, even if it hasn't been dispatched they will still charge you, stay away from this company!Sofa
Save your time and money and do not purchase from this place, customer service is non-existent. Will never be purchasing from here again!
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