What is your favourite franchise? Do you watch every single episode of Dr Who or are you a fan of comics from Marvel or DC? Or does The Walking Dead, Star Trek or Game of Thrones have your preference? In all cases, you might like some merchandise featuring your favourite characters. But where can you find it? One shop that provides figurines, graphic novels and other merchandise is Eaglemoss Shop. But what will the quality of their figurines be? Wil their graphic Novels be easy to order? And what kind of customer service will this shop provide if you are not completely satisfied with your purchase? These questions are best answered by customers that have already shopped at Eaglemoss Shop before. Skim through their reviews to get a better understanding of Eaglemoss Shop and their products. These customers' comments, experiences, ratings and opinions can help you to find out if Eaglemoss Shop is your next favourite merchandise supplier or not.
About Eaglemoss Shop
Eaglemoss Shop is a shop that sells merchandise. They call themselves a leading partwork publisher and have over 40 years of experience in the business. Their products are published in 30 international markets. These markets are located on five continents. So you can find them in London, New York, Warsaw, Moscow, Paris and Sao Paulo. Their values include quality, variety, passion, fun, originality and creativity. In their shops, you can find figurines and graphic novels from various franchises. They offer, for instance, the DC Comics figurines collection, cover collection, graphic novel collection, figurine box, Batman automobilia sets and more. But they also offer products from popular franchises such as Marvel, Game of Thrones, The Walking Dead, Lord of the Rings, The Hobbit, Back to the Future, Star Trek, Alien vs Predator, Solar System and more. And they also offer collections from children’s franchises such as My Little Pony, Disney etc. Besides merchandise, they also offer replicas from the Second World War, military vehicles etc. And they offer cooking & crafting supplies such as bake boxes, sweets, decorated cakes, crea-crafts etc.
A review of one of Eaglemoss Shop's products.
Services of Eaglemoss Shop
All of the merchandise, replicas and other items from Eaglemoss Shop can be ordered online. Just visit their website and select any product that you want. Eaglemoss Shop’s delivery service will send the item right to your doorstep, so you won’t even have to leave the house. And Eaglemoss Shop has a delivery service to help you out whenever you have some sort of question or complaint.
Complaints, Compliments and Tips for Eaglemoss Shop
Do you already own some of the figurines, graphic novels or other merchandise supplied by Eaglemoss Shop? If you do, we would be grateful if you told us about your experience. What do you think of the quality of their figurines? Do they really look like the characters from the show? How nicely drawn are their graphic novels? Did you wait long before their delivery service brought you your merchandise? And what kind of customer service does Eaglemoss Shop provide for their customers? Please write your own review and tell us everything about Eaglemoss Shop.
How well-made are the figurines from Eaglemoss Shop? Read customer reviews about their figurines and graphic novels from The Walking Dead, Marvel & DC
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Eaglemoss products are JUNK - I've had to request replacements for two separate ships models, due to poor build quality (wonky engines, poor paint jobs etc.). Every time, the replacements came back with either the same or additional/different defects. To make it worse, their customer service is THE WORST I have ever experienced. I've had to exchange 18 emails to replace the latest faulty product (a USS VENGEANCE model), and after two weeks, I am still waiting for a customer service manager to contact me to resolve the issue (having been promised a call within 5 working days). I'm sure I'm not the only one - they certainly don't seem to give a **** what their customers think.....
Being a big fan of the Alien/Predator & Ghostbuster franchises, I have purchased many items from Eaglemoss. Obviously as is the case with collectibles, some items sell out, however the Eaglemoss website is so poorly configured, there are occasions where the website shows an item is in stock, will let you order the item (and Eaglemoss will happily take your money), only to be repeatedly let down as the item is not in stock, and you get a notification about 7 days later saying you are receiving a refund. This has happened many times in July where I have tried to order a couple of items. I tried to contact Customer Service via email and phone, with at least 8 emails explaining the problem with the site, how I am willing to help test etc. etc. and no response. In addition to that, I am subscribed to the Build a Ghostbuster vehicle and the last 3 issues have gone to the wrong address. I have contacted the Customer Service each time after the incorrect delivery and each time they have assured me the delivery address has been changed on the system where it clearly hasn't. I am very disappointed with how Eaglemoss operate, and the Customer Service is non-existant. I feel that I need to warn others prior to using this company. Which is a shame as the products are actually quite good.
Eaglemoss US has to have the most useless "customer service" I have ever seen. I fell for one of their "subscription builds" and there has been zero information up front, They supposedly process payments on Tuesdays and Fridays but in truth they process payments for a total of 6 hours in the week. Call in and get either ignored, treated rudely, or just flat out lied to. Every avenue I have tried to get through to anyone in that company that might be able to fix what has been done wrong has been of no use. I would strongly suggest that unless you relish gambling you should stay away from this company.
Several weeks ago I decided to subscribe to Eaglemoss’s Build the DeLorean Part Works. What a mistake that was. Despite Eaglemoss taking nearly £100.00 from my account for twelve issues of the magazine I did not receive a single copy. Having sent numerous e-mails and made endless telephone calls Eaglemoss seem incapable of fulfilling their core business, providing subscription subscription services. Even after escalating my problems to Eaglemoss’s Management team I was still lied to over and over again with promises of deliveries that just did not materialise. I have now cancelled the subscription and await a full refund. This is an appalling company long on promises but short on delivery who lie and lie again to avoid meeting their obligations. My advice steer well clear of Eaglemoss they care nothing for customers and refuse to put matters right.
All bad news this company continues to let customers down...late deliveries Repeats of same figures being sent out.. Non delivery of subscription items.. As advertised on the website After 30+complaints they still cannot get it right. Also as a subscriber we are paying full price yet they advertise the same busts at reduced prices online. They go from bad to worse Worse company I have ever dealt with T Carroll
I was a very satisfied customer until recently. All ran smoothly with my subscription, with the items arriving regularly and in great condition. The models themselves are fantastic recreations of many iconic Star Trek vessels and well worth the price.
Last year an item was previewed that I desired (Star Trek Discovery USS Enterprise) and so I placed a pre-order in November for it, due to be released in mid-December.
It is now March and I have still seen no sign of the item and customer service has been absolutely atrocious, with the item now even having gone out of stock, despite being in stock as recently as two weeks ago - had they refunded me sooner I could have ordered it!
On top of this, it has been routine to wait up to 15 days between emails from Eaglemoss and today they finally got back to me to say they're issuing a refund - for an item that I did receive as a part of my now cancelled subscription and that is under half the cost of the missing item!
Not one of the people (half a dozen now) who have engaged with me via email have provided a direct contact number for me to discuss this case with, so I am once again reduced to waiting potentially days for a reply, despite responding myself within minutes.
Made an on line order they took payment 8 days later i am still waiting for a dispatched date (they advertise next day delivery with dpd). Customer services don't seem to care less.So if do ever get my order I wont deal with them again EVER.
There are currently 12 customer review posted about Eaglemoss Shop. On average, they received a star-grading of 3/10, with 33% of the reviewers indicating that they would buy from the brand again.
What services or products do Eaglemoss Shop offer?
Eaglemoss Shop is mainly active in the Online Shop category, more specifically with Merchandise.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Eaglemoss Shop website with confidence. If not you can find many other brands to read about on our website!