Ego Reviews
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Biker Boots
I ordered some biker boots and when they arrived the box looked like it had been given to a dog to look after! I emailed the help team and they were fantastic. They replied quick and fast and refunded me my delivery costs and were over all very helpful! I love their shoes and boots and I have never ever had to write a email to complain! But they were fantastic and the boots are comfy and soft! 10/10 thank you Chloe at Ego for sorting this!
Diamonte knee high fishnet boots
I find that a lot of places only sell knee high boots that fit girls with skinny legs - that is NOT the case with these boots! I was so apprehensive to order them because I didn’t think they’d fit my thick thighs or calves but they fit perfectly and they have made me so so happy! I am beaming! The diamonte sparkle is even more stunning in person, I never want to take these boots off! I’m obsessed! Thank you so much Ego! ❤️
Shoes
I love EGO! Every time I've ordered, it has been on time and high quality. The customer service team in particular are fantastic to communicate with and they are nothing but accommodating. Not only this, their shoes and accessories are SO comfy and so reasonably priced. I'm really impressed with EGO's service and will continue to shop with them. A forever customer for sure!!
Hi, can I please ask you where do you communicate with the customer service team? As I can’t find any way of getting in contact with them. Thank you
2 pair of heels
Love both pair of shoes. In the process of ordering the 3rd pair within 3 months. Shipping takes a little longer but I'm ok with that. I order ahead of time just in case there is a delay. Only thing I dont like is that you can leave a review under the shoe to let others know if they run big, small, exact size etc...
Clothes
Avoid being scammed!
Ordered 10 items from Ego. Whilst the clothes were nice and pretty good quality, Ego attempted to scam me by saying that I had only returned 6 items when I returned 9 and so refused to refund me the extra £70 I was owed.
The first email I received said that on their 'records' I had returned 6 items. After I pestered them, I received another email asking if I had put the paper invoice in the parcel because my return wasn't in their records? Bit of a contradiction! And a complete lie that only 6 items had been recorded.
They then conducted an investigation with Royal Mail - which suggests to me that they hadn't even received the parcel in the post! So strange. After almost 2 weeks of keeping at them, I managed to get my money back.
Do not order from here if you want to avoid being scammed or having to email back and forth for 2 weeks to get your own money back.A furry Baseball Cap
Please avoid this company at all costs. I ordered the hat in the image and it arrived nothing like it, like a big furry Russian hat with a peak. I obviously didn't wear it, didn't inspect it, hated it. Returned straight away in the same packaging received. I recently received an email to say...
"Hello,
I hope you are doing fine.
I am reaching out in regard to the order that you have returned.
After inspection, the warehouse team declared the item faulty/not in resalable condition which is the reason your items have not been refunded, therefore the items have been disposed of."
WTH?! Firstly I can barely see anything wrong with the hat, if i squint there might be a mark on the rim, this was absolutely a) not done by me b) not noticed by me. However, had they contacted me and advised, I would have rather kept the ... than them binning and keeping my cash! Looking through their Ts...Cs it is something that they do state, never in my existence have I heard of this...is it legal?
Since this has happened I have checked trustpilot and it seems that this is what they do. So they will probably resell this hat, therefore pocketing the cash multiple times. What I do know is that this company are con artists and should not be used!update for late delivery
i have spoke to the customer service manager at ego who, very kindly offerd me a disscount and a refund for the delivery. i have used this service before so hopefully it was a fluke. i have rated this 5 stars to hopefully balance out my earlier review as it will not let me update
Heels
I will definitely order again from this company. I have bought a pair of heels, the shipping was on time, which was surprising during the lockdown. I love the quality of the shoes. I am really impressed, I will now buy a pair for my daughter.
Love you EGO !Icy Platform Barely There Clear Heel In Nude Patent
I have been purchasing from this lovely company and have never been disappointed with the quality, I love them all!!! Plus the customer service team responds to query in a timely manner never been so impressed with a company before. Keep it up EGO!
order&delivery.
Ordered few times - always been happy, perfect fit, good quality , amazing packing , fast delivery???? plus the nicest customers support ever.. even today I placed my order again. Can’t wait for my tomorrow delivery ❤️
Can you tell me when I will receive my order?