Evans Cycles Reviews

: 14
21% Would buy here again

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Pap Robert
Hi, I ordered a bicycle from the Hendon store on 1st of May. My order number is: ENAC000035086. The day I ordered the bike, the guy in the shop got my delivery address wrong. I was heading home whe...Read on
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David
Very poor firm. Ordered bike but cancelled order just after ordering due to grandson changed he’s mind . But firm ignored emails and went ahead and delivered bike and took money out of bank .I refu...Read on
A
Aslam Moola
Ordered a MY21 but was delivered a MY20. I live abroad and as Evans do not ship e bikes internationally, I used a freight forwarding company to ship my bike. When I received the wrong model year, I...Read on
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Warren Bekker
Poor service. Bought my mountain bike at Evans Cycles in January and took it it in for it's first service. Bike was running perfectly beforehand yet when I went to collect it was told it they had f...Read on

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    Specialized Sirrus X 3.0

    Hi, I ordered a bicycle from the Hendon store on 1st of May. My order number is: ENAC000035086. The day I ordered the bike, the guy in the shop got my delivery address wrong. I was heading home when I got the confirmation email. I went back on the same day immediately, and the store closed at 6, I was there at 4 o'clock and the guys told me to write down my details because they are closing...This was the first thing you did wrong, and I have a lot more. I went back for the second time and told the guys the same problem, and they told me again to write down my details...It is a shame that you did this to me twice, and you couldn't even change the delivery address. I started to write complain emails at the start of JUNE! because I still had no bike, so I wrote to Katie who was completely useless. She said she will check my order, but she did not. After one week I sent an another email, and I got a reply that my bike was delivered on 6th of May. Someone faked my signature with a capital "C" and "V" letter which is illegal. Now, when I went back to the shop twice before, they said that the manufacturer had not send the bike yet, but according to this paper, it was delivered then. You never delivered that bike to me, and you BLAMED ME, that it was my foult that I added the delivery address wrong. This guy in the shop, wrote it down wrongly, he did not read it back or showed me the details to check. I went back to the shop twice to change it. So after this, how could you think that it was my foult? Do you think all your customers are stupid? Or you think it is only me who is stupid? I paid almost a £1000 for a bloody bike that I have never seen, because you did not deliver it, and you blame the customer because it is the easy way... You have no interest to solve any problem. Shame on the shop in Hendon, shame on Katie, they are all useless and rude and they treat customers like crap. Big cheers to Shaun in Hendon shop, he was kind and helpful. You still did not apologise for this ridiculous service, I want my money back, and I want a compensation bike for the trouble. Ridiculous service, shop, delivery, everything... Zero stars... I want everyone to know that this company thinks that their customers are stupid and they treat customers like crap... Never gonna buy again from Evans Cycles...


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    Bike

    Very poor firm. Ordered bike but cancelled order just after ordering due to grandson changed he’s mind . But firm ignored emails and went ahead and delivered bike and took money out of bank .I refused delivery and bike was supposed to be delivered back to evans by Hermes. 3 weeks later still no refund and just got an email from Hermes saying thier are going to deliver bike back to me. It’s like one big joke.. looks like I will now take legal action. So do not buy a bike from evans as you can not get intouch with them no phone number just letter or email which you will get no reply. You have been warned


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    Cannondale Moterra 3+

    Ordered a MY21 but was delivered a MY20. I live abroad and as Evans do not ship e bikes internationally, I used a freight forwarding company to ship my bike. When I received the wrong model year, I was told that the bike should have been checked in the UK. This was impossible as my address is in the UAE. The customer service (Lucy) was horrible. Completely insensitive, and no external service orientation. Stay away from these thugs!


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    Norco Fluid FS3

    Poor service. Bought my mountain bike at Evans Cycles in January and took it it in for it's first service. Bike was running perfectly beforehand yet when I went to collect it was told it they had found a common manufacturers fault and that they would make a claim for and replace the part. They had to order the part which they said would be max 2 weeks. I was able to take the bike back until the part arrived but on the very next ride the bike suddenly wouldn't go into the 2 high gears. This fault only occurred after the service by them which was the "fault" they said they had discovered. The bike should have been fixed at the beginning of March but they never got the part in nor did they ever contact me. Covid restrictions then came in at the end of March so the bike was left with this new fault throughout the lockdown period. I tried contacting them when they reopened but no one answered the phone. I had to drive 30mins to the local store only to find out that they have had the part in all this time. I then had to come back on the Saturday for them to replace the part which they said would be a 2 hour job so I said I would come back the following day to collect. However, I was told not to come in until they rang me in case there had been any issues. I waited a week with no emails or phone calls from them so I had to drive in once again to speak to them. They then discovered the mechanic had put that part on someone else's bike and I was told they would fix the issue but to come back next day again. Because I then complained about the situation they took a wheel off one of their other bikes and replaced it. I took the bike out for a ride a couple of days later and discovered it now has a creaking noise on or near the head stem. Again they are not answering their phone nor replying my emails


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