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When you are great fan of Everton like me
This place is filled with Everton stuff, you will get all merchandising product on Everton like they have all those sports T-SHIRTS, JERSEYS, personalized to different players and available in way more than categories & style you may think of. I personally recommend this is heaven for Everton fans
£130 worth of shirts
Ordering is clunky, but manageable. Service, tracking and follow up info is a joke. Hopefully my order will turn up eventually. Will not use them again.
"Direct"... It should never be named
Everton Direct is a waste of your time, effort and money. If you want to purchase an item PLEASE use the store it's cheaper in the long run . I have struggled to return a shirt for an exchange as it was too small. I received no delivery note so I tried to use their return portal which is about as handy as a chocolate fireguard. After two phone calls I finally managed to sort the issue, however I will have to pay for the item to be returned... Recorded delivery and send a cover note attached to the order to prove who I am... PAPERLESS... I doubt so!!!
Everton print
Diabolical service ..... No customer support at all .....
Everton Timeline Trophy
Would not buy from this company again .. ordered the frame print for my husband's birthday present in march ...his birthday was April 20th .... ot has still not arrived !! . Impossible trying to contact anyone to sort it out
IT'S NOW 3rd JUNE ....STILL NO SIGN OF ITEM .... IMPOSSIBLE TO CONTACT ANYONE .... £60 DOWN THE DRAIN !!!
3 items
I would neber recommend anyone to pur hase from this site. Made my order in November and was sent an email confirming items have been shipped out by 25th Nov meant for my brother's Christmas gift. Items never came and i had to write in so many times to resolve matter but they kept me going around the loop asking for Order No and Full address which i sent countless times. Until i seek advice from Consumer Direct to initiate investigation as we have our rights as consumer. After i informed them that they immediately replied to say the items are not in stock and they will refund my money. Being a reputable club they sure suck at this. Moreover the items are sent out without any tracking number. Who sends item these days without tracking.
Home, away jersey and training jersey
Absolutely disgraceful service. Ordered over 3 weeks for a 5 day delivery time and it never turned up. I rang Everton Direct to be told they aren't in stock and would be another 2 weeks. Although I wanted them for the first home game of the season. Had to cancel order so I can but at the ground disgusting service. Everton need to review this service
Poor communication and poor delivery service
I am currently awaiting a response for my denial of receipt as I haven't recieved 6 items out of 7 they have been stolen by the delivery company. I have asked for these items to be resent but I have now been told the everton creast huddie is out of stock so therefore I don't want the everton crest joggers as this would be an incomplete set.
I now also need a refund for the Everton crest huddie as you have not got it anymore and I need a refund for the Everton crest joggers as you have already taken the £142.45 and now I am out of pocket and have no items but 1 for Christmas!
I have ordered from Everton for over 10 years and because of this situation I will never order from yourselves again. I know this is not you fault directly but unfortunately the company hermes that deliver have cost you my loyalty as I could never trust to order again.
I have not received an email from submitting my deniel of receipt yet! And it's 3 weeks till Christmas.
I feel you are not bothered because you have my money.
If this isn't resolved I will take further action to the authorities!
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Massive Everton fan. Ordered two Everton shirts from the Everton Direct store in the beginning of November 2020. Expected delivery date 9th of December 2020, and still haven’t received our shirts as of yet. It’s nearly 3 months later since order. Absolutely pathetic service! I can’t believe it. Criminals that expect a full payment upfront and can’t even give us an exact date when they will be delivering.