I am a regular customer of the house of Fraser since 2 years. not really regular but yes I buy many kinds of stuff from here. one thing I know that people really ready to pay if the quality of the product is good. i am experienced and i know how much is important to buy good price. the best things i can get at the affoarble price from the house of Fraser, recently i ordered handbag for me, it's a royal blue and really look good when i saw on the site. the price was good not that high as i expected that it would be. So when i ordered i was praying that the product looks same as i saw, because many of time i ordered something and the product is totally different and that's i really hate with online buying. But House of Fraser assures that you will get what you will see, and yes i get that same handbag i ordered.