Laura Ashley

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Laura Ashley

67% Would buy here again

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Spotlight: What are our customers saying?

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MRS L KEMSLEY
I ORDERE THIS AND 2 MONTHS LATER IT WAS DELIVERED WITHOUT ANY LEGS/CASTORS. I REPORTED THE PROBLEM TO NEXT. THEY MADE NUMEROUS EXCUSES. AFTER SEVERAL MORE CALLS AND EMAILS TO THEM AND MORE EXCUS...Read on
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Michelle Mazzarino
I love the design of the bedding but I sweat so much with the fabric.Read on
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Mark
Two weeks ago Laura Ashley's online shop went wrong and made me pay for two orders instead of one via PayPal. Despite over ten emails to the company (and responses!), they have refused to refund th...Read on
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Ellen Ball
DO NOT BUY FROM LAURA ASHLEY!!!!! I placed an order in late February just before the administrators were called in. I still have over £2,000 worth of orders outstanding and its now 3rd June. I have...Read on
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Stephen Wakeman
Beware company is in administration but still trading, they are making promises of delivery which they cannot keep. The delivery company for Laura Ashley have decided not to accept any more deliver...Read on

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    LAURA ASHLEY ELLIOT FOOTSTOOL

    I ORDERE THIS AND 2 MONTHS LATER IT WAS DELIVERED WITHOUT ANY
    LEGS/CASTORS. I REPORTED THE PROBLEM TO NEXT. THEY MADE NUMEROUS EXCUSES. AFTER SEVERAL MORE CALLS AND EMAILS TO THEM AND MORE EXCUSES. I AM STILL WAITING 2 WEEKS LATER WITH
    A FOOTSTOOL TOO HEAVY FOR ME TO MOVE. THEY OFFERED TO COLLECT IT AND I COULD THEN RE-ORDER WITH 20% OFF AND WAIT FOR ANOTHER 9 WEEKS!
    ALL I WANT IS THE LEGS/CASTORS THAT SHOULD HAVE BEEN ON IT.


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    King Loreli Blue Sheet Set

    I love the design of the bedding but I sweat so much with the fabric.


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    Clothing

    Two weeks ago Laura Ashley's online shop went wrong and made me pay for two orders instead of one via PayPal. Despite over ten emails to the company (and responses!), they have refused to refund the second order, and have even Photoshopped a fake screenshot of a supposed PayPal refund transaction and sent it to me. I've had to take this issue of fraud to the police. I'll update here when I have more news.


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    Coffe Table desk chair Footstool and other items over £2000 Never arrived

    DO NOT BUY FROM LAURA ASHLEY!!!!! I placed an order in late February just before the administrators were called in. I still have over £2,000 worth of orders outstanding and its now 3rd June. I have been told that they no longer have these items available and I need to contact the administrators to apply for a refund. We all know what that means... No refund!
    What I find really appalling is that they are still taking orders online so still robbing people of their money (at a time when people are really struggling). there is no customer service line to call but funnily enough there is still an order line so that they can rob more people of money when they call up to place an order that will never be honoured. After no reply from email I contacted Laura Ashley through the order line. The girl on the line was unsympathetic, rude and had no idea what the process was to enable me to make a claim. The least they could do is offer whatever stock they have left over to customers who have already lost thousands from orders not honoured. But no, they would rather rob a few more people before they finally stop trading. Just shocking! I can see I'm not the only one to have lost thousands.


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    281448254

    Beware company is in administration but still trading, they are making promises of delivery which they cannot keep. The delivery company for Laura Ashley have decided not to accept any more deliveries until they have been paid! Spoken to customer services on a number of occasions and this is what I have been told. Have also been told that I cannot cancal my order, no refunds or returns, even if items are damaged when received. This cannot be legal!

    I am waiting for 2 arm chairs which were due at the beginning of May. I am disgusted that Customer Services have not contacted me by email to reassure me that my order will be honoured. They are hiding behind Corvid19 saying that furniture that needs double handling is being delayed. But a truck with a lifting tail gate could easily be managed by one person. I am 73, but expect to be able to move the chairs about to hoover. So why cannot a young man deliver? Probably because it has nothing to do with Laura Ashley and everything to do with the accountants PricewaterhouseCoopers who could not care a shit for the customer.

    I ordered in early March before they went into administration. I'll never get my money back as placed order with a debit card as I though Laura Ashley was a reputable company. Money went straight to the administrators. They are not being honest and still trading while not honouring orders. It's appalling! Sorry to hear about your arm chairs. I'm afraid its unlikely you will get them. Just theft!


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    Just bought fabrics for homedecor - loved it

    In my new home, I shopped most of the fabrics from here, l ike for curtains, mats and table cloths etc
    Best designs, custom, great quality, durable, in short - a must buy, if one is looking for home decor thing
    Start with basic price, differnt ranges, easy to get what one want.
    Totally recommend


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Laura Ashley

In need of some kind of fabric, whether it are towels, tea towels, curtains, pillows or clothes? That Laura Ashey might have exactly what you are looking for. But what you can you expect from this company? What is the quality like? Do they offer good customer service if something goes wrong? It’s hard to figure out these kind of things via just a website. But maybe other customers can help you with that. Read the customer reviews that they placed for you to inform yourself on all aspects that a company or its website won’t tell you about.

About Laura Ashley
Laura Ashley is a Welsh textile design company. The company was founded by Laura Ashley in 1951. Laura Ashley started with the part time designing of fabrics like napkins, mats and tea-towels that were printed on a machine by her husband Bernard Ashley. The company started started its fame when Audrey Hepburn wore a headscarf in one of the films that she starred in. From 1953, the company was expanded to a fully-fledged cooperation between Bernard Ashey, who made the machines, and Laura Ashley, who created the designs. The company now sells a wide variety of products like bedlinen, curtains, decorative accessories, duvets, pillows, pillowcases, sheets, baskets, boxes, candles, children’s accessories, clocks, photo frames, wall art, stationary, vases, paint, rugs and wallpapers. But they also sell clothes like coats, jackets, nightwear, jumpers, cardigans, skirts, shirts, tunics, trousers, tops, swimwear, scarves, jewellery, socks, tights, hair accessories, sunglasses and many things more. And they also give out gift cards.


Services of Laura Ashley
On their website, you can buy online via an account with which you can fill an online basket. Your item or items will be delivered by Standard Home Delivery, Standard Parcel Delivery or Furniture & Upholster Delivery. They also offer Next Day delivery in case you need your products quickly. Not satisfied with a product? They offer return service within 28 days, provided that the product is unopened, unused and still in its original packaging. If you have a question or problem, you can contact them via the email address on their website or of course via regular mail. Or you can leave a message via the online form they placed on their website. Want a more personal contact? On their website, they have also placed a telephone number that you can call to if you want to speak to someone directly. They can also be found on Facebook, Twitter, Pinterest, Ebay, Youtube, Instagram, Google+ and their own blog.

Compliments, Complaints and Tips for Laura Ashley
Do you already own one or more pieces of fabric made by Laura Ashley? Than maybe you would be willing to tell us about your experience. What do you think of this company and the products its sells? Is the quality of the fabric good enough? What is the delivery period like? Do they offer good customer service? Let us know by leaving a customer review with your experience, opinion and more and let others know if they should or should not buy at Laura Ashley.

What are the fabrics of Laura Ashley really like? What do customer reviews think of this company for bed linen, tea towels, clothing, pillows and more.