Returned £400 worth of clothes 12 days ago and Royal Mail confirms the company signed for the items 11 days ago. Still no refund. Very quick to ship, deathly slow to refund. Returns process is awkward and includes printing off labels inside the Post Office. No click and collect options or drop off. Just inconvenient in this day and age. Was promised my refund would be made today but apparently their “return systems are down” so now it’s tonbe paid tomorrow....Let’s see. I spend thousands a year online but will never use this site again.