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hinges
Do not buy from this company, they sold me hinges with scratches on I cannot use them, I asked to return them, they say I have to pay return postage and a 25% re stocking, fee, thier returns policy is totally wrong, also, they do not hold stock of the items, they merely order them from another supplier and send them on to you, this leads to a long delivery time.
Maglock and plates
We ordered a mag lock for a job for a small charity just before the coronavirus lockdown - and were unable to access the building until recently, whereupon we discovered the lock is not suitable. Locksonline flatly refused to exchange the lock for the one we needed, citing their returns policy. Disgusting.
Padlocks
ABSOLUTE INCOMPETENT THIEVES had to send the locks back, now been told everybody in the finance department is on "leave" and I will have to wait 30 days for my refund! thats after they snatch 25% "re-stocking" fee. absolute thieves!! DO NOT DO ANY BUSINESS WITH THESE INCOMPETENT ROBBERS.
Extremely poor customer service as the woman on the other end Fiona did not seem bothered at all, no apologies nor any explanation given, computer says no!Lamentable delivery
Locksonline have not printed my review because they don't want the negative publicity - I understand, but why then ask for feedback if you take no notice?
I ordered on 4th September 2018 and finally received my (replacement) purchase on 19th September (by courier, thank you Ann). But I'd chased the order after a week to be told it was a 3-5 day delivery (it was day 5).
I've had a job on stop for nearly two weeks due to this debacle and the original order still didn't manage to get here. I order online a lot and haven't had a problem with anyone else. I even paid over £5.00 for delivery of six nylon drawer runners that weigh next to nothing.
I shan't be using them again.Safety starts with Locksonline
They have great ranges of locks, security systems, and devices that are compatible with a different kind of house or propoerty. It is best for theft protection, safety or any sort of breake in.
Easy to get according to budget. Some may seem costly but surely worth the quality. I have been using lock systems in my house as well as workplace.
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